If we can't repair your TV, we'll replace it with a TV of equivalent specification. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value, and we'll always do our best to make sure you're satisfied with the outcome.

Their guarantee offers like for like replacement or the equivalent money back. Problem is I can't get an equivalent replacement for the amount offered.

I bought a LG tv from John Lewis 3 1/2 years ago with a £200 discount off a soundbar if bought at the same time. The TV is now faulty and deemed unrepairable. They first offered me a much lower spec TV. After I refused this they agreed and offered me a refund. The problem is the amount they have offered me is the TV price minus the £200 I saved off the soundbar. They argue the saving was off the TV and they will not budge from this. The reciept does not state where the £200 saving was made, it just states -£200 offer. I distinctly remember it being from the soundbar and not the TV and if you ever have seen any of there offers with money off a TV and sounbar it always states it is from the sounbar. They say "The disount on our system is applied directly to the television, indicating that the sounbar is at full price and the television has a discount; howevewr this has been disregarded. The final settlement value has been agreed and it is the previously offered £579." Which is £200 less than the TV price. Advice please.