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    • I've used payslip, passport, driving licence, still can't identify me, everything is upto date address etc, 1 attempt left then it blocks me H
    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
    • Simon Case was at the Covid inquiry yesterday. Finally. ‘Eat out to help out’ launched without telling official in charge, Covid inquiry hears | Covid inquiry | The Guardian WWW.THEGUARDIAN.COM Simon Case, who was responsible for Covid policy at time, calls Boris Johnson’s Downing Street the ‘worst governing ever seen’  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Bookworm v Barclays - **SUCCESS**


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This is the total defence now:

 

3. Defence

1. The Particulars of Claim do not provide details or particulars of the account in question and / or the precise charges alleged to have been unlawful, or the date thereof. Notwithstanding the Claimant?s failure to correctly identify and particularise an account held with the Defendant, it is admitted that the Claimant has an account, number xxxxx, sort code xxxxx. However, to the extent it is alleged that the Claimant incurred bank charges on his account for unauthorised borrowings (whether unpaid fees for returned cheques, ?Paid Referral fees? or any other such fees), the Defendant puts the Claimant to strict proof of each charge and the date thereof.

2. The Defendant is entitled to charge the Claimant for unauthorised borrowings by reason of its standard terms and conditions. The Claimant accepted the same when the account was opened, including (in particular but without limitation) the following terms and conditions (which are summarised):

a. The Defendant?s right to charge a ?Paid Referral Fee? where the Defendant pays an amount (either by compulsion or election) which causes the account to become overdrawn - £30 per item (previously £25).

b. The Defendant?s right to charge an administrative fee if any cheque, standing order or direct debitcannot be paid because of insufficient cleared funds in the account - £35 per item (previously £30).

c. The Defendant?s entitlement, if the Claimant becomes overdrawn without an overdraft limit, to charge interest at the unauthorised borrowing rate on the excess balance.

3. The defendant?s standard terms and conditions give the Claimant a fair and transparent view of those terms and the charges applicable for unauthorised borrowings (including where the account is overdrawn without an overdraft limit or where the Claimant exceeds his authorised overdraft limit).

4. If and to the extent it is the Claimant?s case that the failure to make necessary payments and / or failure to remain within authorised overdraft limits constituted a breach of the terms applying to the account and that the contractual entitlement to debit charges from the Claimant?s account constitutes a liquidated damages clause, the same is denied. The charges constitute payments the Claimant agreed to make by reason of the terms and conditions of his account and were consideration for the defendant advancing credit to the Claimant, which the Defendant was under no obligation to advance. The Defendant was entitled to impose such charges and interest when theClaimant incurred the overdraft.

5. Accordingly, it is denied that the legal principles relating to liquidated damages clauses and penalty charges are relevant or applicable to the facts set out above. Further or alternatively it is denied that any such charges constitute unlawful penalty charges or are in breach of the Unfair Terms in Consumer Contracts Regulations 1999 (particularly but without limitation to, paragraph l(e) of Schedule 2), or are in breach of s.4 of the Unfair (Contracts) Terms Act 1977 (or any other provision), or are unreasonable within the meaning of s.l5 of the Supply of Goods and Services Act 1982 (or indeed any other provision).

6. Therefore, it is denied that the charges were unlawfully debited from the account.

7. If and to the extent the Claimant incurred charges on his account, this was caused by the Claimant having gone into overdraft without having agreed with the

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Thats the same as mine even cut short at the same place must be running them off on the copier lol:D

Barclays claiming £5269.63

LBA sent 17/05/2006

money claim filed 31/05/2006

court date 8th September 2pm

offered full refund 1st Sep

:D money credited to account :D

2nd September

 

:) Help this site to keep going please donate by clicking the button:)

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word for word the same as mine too. It took 25 days to come up with that?

 

I am within a day of you Bookworm. See who finishes first.

 

Poor little trainee Adrian!

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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It'll do him good to get out of the office, things must be tense in there!

 

I hope he's got his battle clothes out and ironed!:D

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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  • 3 weeks later...

AQ handed out at Croydon Court on Wednesday 26/7, with this added in section G:

 

"I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. I believe such an order would bring a rapid end to this litigation."

 

And added copy of schedule of charges to AQ, and sent copy of both to Barclays solicitors.

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Good luck Bookworm. I settled and am wondering what would have happened had I not.

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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Well, I did e-mail KJ, but since I said in my e-mail that I would only settle for 100% and no confidentiality, I didn't exactly give much wriggle room, lol.

 

Meanwhile, the interest will keep on adding up... Their choice, I am in no hurry... You never know, they might decide to defend for real. :-D Tell you what, you can always come up and give me moral support!!!

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  • 2 weeks later...

Happy, happy, HAPPY!!!

 

I have a court date! 2nd November, 14.00.

 

AND the lovely judge has said, as well as the usual "copies of all documents...etc", that:

 

The defendant is to file at the court office and serve the claimant with a list setting out how charges have been calculated. The original documents shall be brought to the hearing

 

In other words, DISCLOSURE, as respectfully requested by me on the AQ. :-D

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my court date is 8th September and i still havent been asked to send copies of any documents...????

Barclays claiming £5269.63

LBA sent 17/05/2006

money claim filed 31/05/2006

court date 8th September 2pm

offered full refund 1st Sep

:D money credited to account :D

2nd September

 

:) Help this site to keep going please donate by clicking the button:)

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Phone the court, and ask them. Tell them you're getting concerned, and just checking that the letter didn't get lost in the post.

 

Meanwhile, if you haven't done so, I suggest you start getting together:

- copy of UTTCR 99

- copy of Unfair Contract Terms 77 (I assume these 2 are the ones you referred to in your claim form?)

- copy of the OFT statement of April 5th.

- your banks statements and all relevant correspondence to and from the bank.

- relevant case law summaries, Wilson, Dunlop...

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Even though I have taken the offer from Barclays I am watching this case with interest. It looks as though you have a judge that will challenge the defendant (whether it will be ASJ or KJ (mine was passed back to KJ)).

 

I would like to come to the court and offer support (if working hours allow it) if that's ok with you Bookworm.

 

Good luck.

 

Steve.

 

P.S. I will be against the same people again with Barclaycard

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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Glad you have got a date now.

I am waiting for mine - AQ sent 10 days ago (which included the disclosure paragraph)

 

 

Spotty

[sIGPIC][/sIGPIC]Statement request 4th May

Prelim Letter sent 24th May

LBA 7th June

Thanks but no thanks letter sent 22 June

MCOL 22nd June

Claim acknowledged 26 June

AQ sent 2nd August

17 Nov Court Date Set for 29 Jan 2007

Settled in full 12/12/06

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Phone the court, and ask them. Tell them you're getting concerned, and just checking that the letter didn't get lost in the post.

 

Meanwhile, if you haven't done so, I suggest you start getting together:

- copy of UTTCR 99

- copy of Unfair Contract Terms 77 (I assume these 2 are the ones you referred to in your claim form?)

- copy of the OFT statement of April 5th.

- your banks statements and all relevant correspondence to and from the bank.

- relevant case law summaries, Wilson, Dunlop...

 

just to make it easy heres links to all you have mentioned to get together.

 

UTTCR 99 http://www.opsi.gov.uk/si/si1999/19992083.htm

 

copy of Unfair Contract Terms 77 http://www.johnantell.co.uk/UCTA1977.htm

 

copy of the OFT statement of April 5th in full

http://64.233.183.104/search?q=cache:7XOgeQdp-GsJ:www.oft.gov.uk/NR/rdonlyres/2EBC491E-303E-4FAA-A24D-32EF8396255E/0/oft842.pdf+OFT+statement+of+April&hl=en&gl=uk&ct=clnk&cd=1

 

copy of the OFT statement of April 5th summary

http://www.consumeractiongroup.co.uk/forum/general/23736-summary-exactly-what-oft.html

 

relevant case law summaries, Wilson, Dunlop

 

dunlop overview

http://en.wikipedia.org/wiki/Dunlop_Pneumatic_Tyre_v._Selfridge_and_Co._Ltd.

 

The established jurisprudence

http://www.bankchargeshell.co.uk/legal.html

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Thank you i will phone the court later today...................i only got my court date through the post on saturday and since sending in my AQ(2 weeks ago) they have already changed the Judge and the court? and on the bottom of the letter it states

 

please note this case may be released to another Judge, possibly at a different court:o

Barclays claiming £5269.63

LBA sent 17/05/2006

money claim filed 31/05/2006

court date 8th September 2pm

offered full refund 1st Sep

:D money credited to account :D

2nd September

 

:) Help this site to keep going please donate by clicking the button:)

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I would like to come to the court and offer support (if working hours allow it) if that's ok with you Bookworm.

 

Well, I would love you to, but l wouldn't book the time off yet, if I were you, lol.

 

Let's face it, does anyone here believe that faced with an order to disclose their costs, Barclays are going to even think about actually appearing in court?

 

TBH, I never really had any doubt that they would settle before court anyway, but I KNOW that ordering them to disclose their costs will ensure that it happens.

 

Banks have settled much bigger claims than mine (under the 500) and have refused to disclose this info to a Commons Select committee, remember, so they're sure as hell not going to reveal to little ol' me! :-D

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I know it won't reach court but I would love it to happen. If ASJ saw your great performance on Tonight with Trevor McDonald he would probably be too scared to face you in court anyway. My support will be there if it gets that far though.

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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I phoned the court and was told.........if we need anything from you we will let you know?

Barclays claiming £5269.63

LBA sent 17/05/2006

money claim filed 31/05/2006

court date 8th September 2pm

offered full refund 1st Sep

:D money credited to account :D

2nd September

 

:) Help this site to keep going please donate by clicking the button:)

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oooh, I wish I'd put the disclosure bit on mine when I sent it back yesterday, but this is the first I'd seen about it! oops

 

That seems like a late court date considering how long your claim has been in process, more time for them to stall, or do you think it's standard? .....blimey, by then I will have given birth - eek!

 

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Depends on how busy the local courts are, I guess, I have another claim and I got a really far away date from claim to hearing date... Well, this is Croydon, we do get busy with criminals around here, lol.

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Guest Niklowe

I suspect the courts are snowed under with claims now. I know of at least three other forums doing the same as this forum. This forum is by far the most professional I would say.

 

(Crawling to Dave and Bankfodder)

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Well at least you will have something towards the Christmas presents Bookworm. However personally I would far rather stand up and say no to a Commons Select Committee than you in full flight any day of the week. lol. I think Barclays must be afraid. Very afraid!!:o

 

Now where can I hide.:cool:

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Ive just had a court date for my Barclays Claim 23/10/06

 

Although the judge didnt order disclosure he said all documents to be used at the trial (Including expert witnesses) to be served on all parties by 11th Sept.

 

Looks like the long road with Barclays for us all is slowly coming to an end.

 

Keep it up.

7 actions in progress

 

amount refunded so far £6500

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