Jump to content


  • Tweets

  • Posts

    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Non receipt from ebay


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2337 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello, I usually hang around on the rental section, but Mrs Carpet cleaner is having and ebay problem, it is this..

 

She bought 2 jewellery rings from a seller based in UK,

she duly received a small parcel and it only had 1 ring in it,

as this was a few days early from the expected delivery date she waited before getting in touch.

 

On the expected delivery day she got in touch with the seller,

and said that she had received 1 ring,

but the parcel had nothing else in it except for a small plastic bag (empty)

and that the parcel had not been ripped or opened.

 

She promptly received a message back telling her that she must have dropped the ring and to look properly...

Also that they have CCTV and record all packing of envelopes and can prove that the parcel was complete (utter bullpoo I think) ....

 

Now Mrs carpet cleaner is not stupid, she knows what arrived... and wrote back and told them so..

 

they then threatened her that Royal mail take a dim view of people accusing them of losing items in the post.

 

Mrs CC then reported the item as not received and has to wait 8 days before going any further with it..

 

BUT

 

today we received a letter to be signed for from our usually jolly postie...

A bit sticker on the front in bold print states:

Signature required

Mrs CC (full name given here) is claiming that items were stolen from her post in December....

 

What the hell can we do about all this??

 

Cheers, sorry it is a bit long winded...

I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

Link to post
Share on other sites

dont accept this,

you know and we know the sender has not sent 2 rings.

 

What you need to do is open 2 disputes in ebay for the 2 items.

that way they cannot use the same tracking number for both.

 

If you have a senders address then you can let them know that you will use all avenues open to you to recover your money.

 

also, leave negative feedback for both items and state that they werent sent

Dont worry about this being half true

you are after getting a resolution to your problerm not caring about her feedback.

 

Also be careful with the wording of the feedback,

dont mention disputes,

ebay or anything like that,

 

just a simple

"goods not received because not sent, seller refused to refund for missing items"

anything they say in response will only damage them, not you.

 

also call her bluff regarding her recording of packing.

Not that it shows a true audit trail.

 

I can film me wrapping a parcel but then decide to take it into another room and unwrap it and remove contents.

 

the film would show the wrapping but that is not actually audited as it fails to track it from packing to delivery

Link to post
Share on other sites

Thank you Erics brother, unfortunately Mrs CC being a nice and trusting person has already left positive for the ring she received, and now as the item is in dispute the facility to leave feedback is missing .

The letter sent today was the companies own form asking Mrs CC to instigate an investigation into Royal mail....

 

So Mrs CC wrote back to them earlier and said that she is not accusing the Royal mail, and the reply a few minutes ago was,

 

"well we have proof that we sent it, so you or the Royal mail have taken it"... so she has now asked for the "proof"

 

The feeback left by others confirm that this happen regularly and they bully people with the Royal mail investigation threat to make them stop...

 

We are not going to stop until we have the ring or the money back.

I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

Link to post
Share on other sites

The sender refuses to send the proof due to data protection, and says that the receipt of the parcel is proof that they have done their part and are now doing nothing else....

I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

Link to post
Share on other sites

what garbage,

open a dispute in ebay rather than correspond with the seller

You can edit or remove feedback.

 

Have you got her address?

I would be writing to her saying that you are going to take the matter further.

 

also,

does she have any other items for sale?

If so you could bid on all of them and then leave negative feedback.

 

This will get removed but at least for a short while others may well twig what is going on.

Use a bidding engie rather than leaving early bids.

 

You will need to sign up to a proxy bidding organisation but that is free and simple,

leave bids of say 1 million so you win the lot.

 

Composing the negative feedback will be the interesting part,

something like paid cash as demanded but no goods sent will be apt

then you can raise a dispute in ebay about this as well.

ultimately it will all be removed by ebay but as said it will put her on their radar

 

please note,

this is what I would possibly do and do not read it as an instruction or incitement to breach ebays rules.

  • Haha 1
Link to post
Share on other sites

please note, this is what I would possibly do and do not read it as an instruction or incitement to breach ebays rules.

 

:lol:

 

If there was a like button it would now be pressed

I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

Link to post
Share on other sites

Just as an update and conclusion to this..

 

Mrs CC entered a dispute with ebay and was sent the bog standard reply about having to wait 8 days yada yada, and she wrote to the sender and told her she had escalated it, within 1 hour ebay sent her a dispute resolved notice saying that tough luck no refund would be offered and no replacement sent.......

 

To say I was fuming might be and understatement, so she sent an appeal to the judgement asking them to look at her feedback and then look at the feedback of the seller, within 20 minutes the money was back in paypal.

 

The negative feedback was also removed......

I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

Link to post
Share on other sites

Ah yes, but she had already left the positive feedback for the one ring that had arrived, bit hard to leave positive and then claim non receipt...

I am not a solicitor :!::!:

 

Most of my knowledge came from this site :-D:-D

 

If I have been helpful in any way at all .............. Please click my star..... :-(:-(

Link to post
Share on other sites

What can I say? an expensive lesson. Never leave feedback until every part of the transaction is complete so if you bought an electrical item for example you run the thing at load for a good while before you decide it works, not just switch it on and look at the lights.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...