Frederickson Vodafone letter PLESSE HELP

[Tav35]

Please can some one advice on my situation that's been going on for one year.

Here is my last correspondence to Vodafone and today I received a letter from Frederickson.

 

I have these phoned in there original box's untouched and no direct debt to my account.

I have tried to return them but know one would excep them.

Would appreciate help with this situation.

Thanks Tav35

 

>

> To whom it may concern,

>

> I'm writing to you on the advice from a call to Vodafone

>

> Please can you look at my account

> I have been adviced that there is information on the system saying that Shaun out bound tele sales phoned me to sale the phones at 2pm and the call lasted 31.52 sec

> This is when I was told that I wouldn't have to pay out my Ee contract and the phones I had to exchange would cover the cost.

>

> I was then miss sold a contract for two phones one being a samsung 6 and a Iphone that would end my Ee contract of 2 years in exchange for a hawai phone and HTC.

>

> The hawai is worth 10 pounds

> HTC 50 pounds

> And a 2 year contract

>

> Would never cover the cost by exchanging the phones for the bundle you offered.

> I have been trying to sort this in store and calls that are recorded.

>

> No one would take the phones back and cancel my account with you.

>

> Even though they say the phones would never cover the cost

>

> I explained at the time of the call that I couldn't afford to buy out my Ee contract and that my phones have no value.

> I was told in that call that they would still honour the deal no fee to end contract and no extra payment for phones.

>

> I have been informed by a member of staff this needs looking into and that I need to contact you regarding this situation.

>

> Kind regards

[AndyOrch]

Hi Tav35 and Welcome to CAG

 

I have moved your thread to the appropriate forum....please continue to post here.

 

Regards

 

Andy

[dx100uk]

dca's are powerless

they are not bailiffs

they don't own the account

ignore them.

 

 

I hope that letter is not to them?

 

 

dx

[silverfox1961]

Hi and welcome to CAG

I am a little confused so can you assist.

Rather than list the letter, can you lay out how you got to this stage. Dates are important. When were you contacted by VF? Did you contact them? Can you remember what was said?

 

If it is fairly recent, VF may still have a recording of the calls. They do delete them fairly quickly so you may need to act now to get them retained.

 

As for Freds. Vodafone do not have their own debt collecting arm so farm out to DCAs. You are well within your rights to inform them that you will not deal with them and that you will only deal with VF and to pass the matter back.

 

Can you please repost the letter in a pdf format. This is so we can zoom in to read it better