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    • Hi. Welcome to CAG. How was the car purchased?  
    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BristolWater/Searchlight Collections Door-stepper broke DPA


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Had an issue over a water bill for some time which has resulted in non payment.

Due to my somewhat poor state of health I've not had the energy to deal with things as well as I could do.

So I've done the worst thing possible and ignored it until today.

 

Searchlight Collections attended my property this afternoon. I was not at home at the time.

The agent spoke to someone who came to my property to collect some belongings, they do not live here.

They are a completely different gender to me also.

 

From what I've been told the doorstepper had the cheek to ask for me

and state that I owed money for a water bill and to make contact with them.

 

They left a menacing looking card with a box ticked next to "An application for a bailiff or HCEO to seize possessions" ...

I have nothing of value,

I don't drive on medical grounds so really that course of action is not going to end well for anyone.

They are also lacking a defaulted CCJ against me so I don't see how they could even do this without one!

 

They handed this over to the girl at the property and left.

They did not enter the property at any point.

 

I received a phonecall from the lady in question

and said that if he'd not gone to politely tell them that I was busy and not to be disturbed.

 

Needless to say I'm rather angry that this clown has breached the DPA in this manner.

Therefore I want to follow that up.

I've no interest in discussing the account with Searchlight.

I'd be happy to speak to water company directly however and get the billing issue resolved.

 

How should I proceed in this?

I don't want any compensation as such.

 

 

However I do want to raise the pulse-rates for them a little bit.

Thinking a letter asking them what they were doing and copy of their complaints procedure?

Then threaten the ICO but actually raise the matter with them anyway?

 

Tyia

Edited by nuclearshark
added further info.

This is how I spend most of my life :ranger:

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Searchlight collections IS Bristol Wessex Billing Services Ltd.

 

So your complaint will go to them, can you scan and post up a redacted copy of that card they left?

 

Lodge an immediate formal complaint http://www.bristolwater.co.uk/faq/what-is-your-complaints-procedure/

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks for that, yes I agree, research shows they're BWBS Ltd. Here is the card they left.

 

Dg0ReKY.jpg

 

I'll make a formal complaint tomorrow lunchtime. Anything particular I should add to the complaint?

This is how I spend most of my life :ranger:

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someone has ticked the wrong box obv.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The code of practice at that link gives me a 500 - Internal Server Error. That just the awful bus WiFi or should I phone them tomorrow and ask for a copy via email?

This is how I spend most of my life :ranger:

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How far in arrears are you with the account ?

 

Have you notified them of your situation ? Water companies should have a team that deal with accounts where people are struggling to pay due to health and/or financial position. There should be a telephone number on your bills to contact.

We could do with some help from you.

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Around 2 years.

 

I had notified them of my position both medically and financially.

 

I was told to expect a pack to be sent out to complete and return to them.

 

The pack never arrived.

 

Contacted them again numerous times and this pack just wasnt materialising.

 

Needless to say I got tired and felt ignored so I started ignoring them.

 

With hindsight that was an unwise decision I agree.

 

I'd be happy for them to deduct from my benefits, I've no issue with that there.

But the DPA issue has really got my back up.

 

Should also point out that they've threatened to take me to court on numerous occasions over that period and never done so.

 

So should I be adding that to the complaint also?

This is how I spend most of my life :ranger:

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to be honest

i'd deal with the debt

and worry about the DPA stuff another day.

 

being in dispute is not a reason to withhold 'some' sort of payment.

 

though ofcourse your health issues may have compounded this..

but its no excuse.

 

what do you owe?

how far does it go back?

 

I wouldn't gamble on them ignoring court for ever

tell us the full story

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I moved out of a property in April 2014 which I was sharing with another.

They advised me when we moved in there in 2013 that they would be taking over the water bill.

However this was never the case.

 

 

When I moved into a new property on my own, wessex water wanted to transfer the arrears across even though I was advised it would be taken care of.

 

I disputed liability for that debt and explained that I would only be willing to pay half of the amount charged

and they would need to pursue the other tenant for the remaining half.

Although met with resistance this was agreed upon.

This is where I was sent a pack to fill out.

That never turned up.

 

I chased it up a few times and was told they had sent one so would be sending another.

This brought us to the time where I was hospitalised due to requiring significant surgery

from which to present day I have never fully recovered,

has left me with several permanent complications and general bitterness.

 

My medical conditions also causes me to use copious amounts of water due to using the toilet alot.

I don't have the exact amount owed to hand right now, sat on a train at the moment.

 

I'm also not looking to avoid or offer excuses as to what happened.

It is something I want to resolve.

I have no issue paying what I owe.

 

 

I've also discovered at a youth center I volunteer at there are several of the packs from Wessex Water

so I am tempted to collect one tomorrow and fill it out, send off recorded delivery with a token payment.

This is how I spend most of my life :ranger:

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no that's good thanks for the background.

 

 

i think they are taking you for a ride then.

if there was a dispute that they may never have even supplied the water

then i'd let it run.

 

 

as further background

if they never did supply it..who did?

and was any water bill paid to anyone

if any was ever owed?

 

 

was it a rental and wre you responsible for the water or was the LL?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

as further background

if they never did supply it..who did?

 

They are the supplier for the property I lived in from 2013 - 2014. However there were discrepancies with the meter as the property was a new build but was the showhome, so the account was held by the builders for a while. They wanted to transfer these arrears over to my account at my new property I've lived at since 2014

 

and was any water bill paid to anyone

if any was ever owed?

 

Co tenant was 'supposed' to be taking care of the bill but never did. They moved out before the tenancy ended which is when I discovered they never paid any of the bill at all

 

was it a rental and wre you responsible for the water or was the LL?

 

Rental, joint tenancy agreement. Tenants responsible. I paid gas + electric. They paid water and council tax but never did on both counts.........

This is how I spend most of my life :ranger:

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They are the supplier for the property I lived in from 2013 - 2014. However there were discrepancies with the meter as the property was a new build but was the showhome, so the account was held by the builders for a while. They wanted to transfer these arrears over to my account at my new property I've lived at since 2014

 

 

 

 

good on you..not on IMHO, if you owe anything it can only be a small amount for one year or less and certainly not the usage as a showhome.

was it a metered property or yearly thing.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Metered property

 

I believe you are only responsible for the water usage at a property while you lived there. So it a case of evidencing when you lived there and the usage level during that period. If there were not regular meter readings, it is a case of working out approximate usage and then coming to an agreement.

 

My suggestion is to write to Bristol Water with as much information as you have got and advise that you are willing to work with them to come to an agreement regarding usage for which you have any responsibility.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I've put in an application for Water Direct this evening online,

Hopefully this will be relatively straight forward.

 

 

I've advised that I would like to deal with the debt from the previous address separately and not to include this.

 

 

Whether they do or not doesn't particularly worry me.

 

 

But at least with Water Direct I've stopped the situation escalating any further than it already has.

 

I'll advise what happens over next week or so. Thanks again for the responses folks :)

This is how I spend most of my life :ranger:

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