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Xercise4less


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Hi,

 

I signed my exercise4less agreement in December 2015,

 

 

I stopped going in February 2016 and cancelled the direct debit not realising it was a 12 month contract

as with other gyms I've just cancelled the DD and moved to the next gym.

 

I've just received a letter from harlands stating,

I owe them £69.98 of arrears as I've got a £25.00 charge as I've not referred to a previous letter that haven't recieved:

 

 

/. They've also stated in the letter I have until 16th April 2016 to contact them to settle this

otherwise it will be £149.95 and it will be passed on to a debt recovery agency. :(

 

I'm really worried about this and just want it all sorting out,

I know I should of checked my agreement and not cancelled the DD

but could I not just pay the two months I've missed and carrying on paying for the remaining 8 months.

 

I need to ring them before the 16th April 2016

so I'm just posting for some quick advice before I actually speak to anyone at harlands so I know where I stand.

 

Please help!!!

 

Ginni

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no you don't need to speak to them.

nor any powerless DCA

 

 

they are NOT BAILIFFS

and have

NO SUCH LEGAL POWERS

 

 

if p'haps you owe anything

it might be ONE months payment

and certainly not any unlawful admin fees.

 

 

read the threads here

don't get fleeced

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ideally you should give them one months notice

before you cancel you DD.

 

 

so that is all you could ever owe.

 

 

have a read of a few threads here

almost 99% are the same issue.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Ginni and welcome to CAG

 

Don't even think about calling Harlands as it'll get you nowhere. You have no need to speak to them, despite how much they insist you do.

 

We always say you should challenge the admin fees they like to pile on. We maintain they are unlawful and unenforceable penalties.

 

Unless you had grounds to cancel (injury or ill-health; redundancy; moving home or work so the journey to the gym is too long), you were wrong to stop paying the DD. You signed to a 12 month agreement.

 

If the gym staff told you, when you joined, that you were free to cancel at any time, then you could argue that you were misinformed.

 

But there is another option - if Harlands insist on charging their admin fees, you can argue that their treatment of you is unfair to you as a consumer.

 

1. Do you fall into any of the cancelling categories I mentioned in brackets above.

 

2. If not, are you interested in paying for the remaining months and using the gym.

 

If the answer to 2. is YES, you could offer to pay the missing payments and resume the monthly DD's but ONLY if Harlands agree to waive their admin fees. Harlands are usually too greedy and stubborn to waive their fees and this can work in your favour.

 

:-)

Edited by slick132
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Hi slick,

 

Thanks for the reply,

 

I don't fall into the criteria in brackets, but I could argue teatime been treated unfair with the administration fees etc. As there part of Xercise4less.

 

What do you suggest I do in this situation?

 

Or is it easier to just try and call harlands and see if they will take my two months arrears and reset up my DD?

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Hi Ginni,

 

Again I must say to you, do NOT call Harlands for any reason. It'll get you nowhere. Keep everything in writing only.

 

Please confirm, do you WANT to remain a member for the remainder of the 12 months, or would you rather leave the m/ship cancelled.

 

Once we know this, we'll help you as best we can.

 

:-)

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Hi Ginni and sorry for the delay. I was sure I replied to you over the w/end but perhaps didn't hit the POST button. :oops:

 

The best way to get away from Harlands and the gym agreement is to offer to bring payments up to date EXCEPT for Harlands admin fees.

 

As I said above, they're normally too greedy to accept the offer. Probably because they make far more in their admin fees than they do taking a percentage of the monthly DD fees they collect.

 

The risk, of course, is that Harlands agree to waive the admin fees, let you pay what's owed and allow the 12 month agreement to run it's course to the end of November.

 

Are you willing to try this, knowing the (slight) risk involved. Would you go back to using the gym in this event ?

 

:-)

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Hi slick.

 

OK do you suggest I ring them today and try and pay the arrears and set up my DD and and just ride the contract out. Im willing to do this. So shall I see how it goes with them?

 

Thanks

Ginni

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No !

 

As said before, do not call the gym or Harlands at all as you'll hear nothing to your advantage at all.

 

My suggestion is that you write to Harlands offering to catch up with missed payments but refuse to pay any admin fees. This will do :-

 

Dear Harlands,

 

I refer to my gym membership at Xercise4Less gym in [town/city]. I cancelled the DD mandate as I didn't realise it was a 12 month agreement.

 

I will pay monthly gym fees that I've missed to bring the account up to date but I will not pay any administration fees that you have charged me.

 

If you let me know what amount you need to bring payments up to date, and how to pay, I will sort this.

 

I need your reply in 14 days, after that my offer to pay will be withdrawn. If you insist I pay your admin fees, I will not pay you.

 

Yours sincerely,

 

Go to the Post Office and get a free Certificate of Posting.

 

:-)

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  • 3 weeks later...

Hi slick still not heard from harlands, but it it's only been 10 working days. Today I've had a text message saying

 

' Dear Member, Harlands have advised they will be sending your account to a third part debt collectors in 14 days. To settle with us please call on 01132038602.'

 

Do I ignore this till I get a reply of harlands from the letter I sent?

 

Thanks slick,

Ginni

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DCA's are not BAILIFFS

and are totally powerless

ignore

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Forward the spam text message to 7726 (spam) on your mobile keypad, this then gets sent to your mobile provider who in turn collates all of the spam text messages and sends them to the ICO who fine the company.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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You need do nothing more until Harlands reply properly to your letter.

 

Ignore for now but keep us posted.

 

:-)

We could do with some help from you

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Thanks !:-)

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Hi slick,

 

I've had an email of harlan even though I contacted them via post and didn't add my email the letter so why would they have emailed me : / the email states:-

 

Dear Ginni,

 

Thank you for your recent letter.

 

Xercise4Less have not confirmed the cancellation of your membership. Therefore, we do not have the permission to cancel your account.

 

We can confirm that due to Xercise4Less' policies we at Harlands, a third party Direct Debit management company, cannot deal with any cancellations.

 

We at Harlands are the direct debit management company for gym memberships and other subscription services. We are not the gym and are unaware of your communication between the club, the gym staff and yourself and the frequency of your gym visits, we are a third party company who action the payments.

 

All Xercise4Less cancellations have to be done via their website otherwise they are unable to accept them. Please go to their website and under the tab FAQ's select 'If I no longer want to be a member of X4L how do I cancel my membership?' This will give you the ability to select the reason to cancel and upload proof if required.

 

Cancelling your direct debit does not cancel your membership, it only stops the payments from being taken. Under the Terms and Conditions of your membership, if we are unable to take payment, you will incur a charge for each unsuccessful debit. Please note that Xercise4Less will not accept or process any cancellations where the Direct Debit is not in place and your membership is paid up to date. So please make sure this is done before filling out the cancellation form.

 

We are unable to action anything on your account until we have their confirmation. Xercise4Less will email us to confirm how we are to progress with your account once you have contacted them.

 

Please refer to the club using their online facility, or by talking to the club you joined in directly, to discuss the matter further.

 

We apologise for any inconvenience.

 

For all Enquiries Call Harlands : 01444 449033 () Quote Reference : 33233409 /

 

Office hours: Monday to Friday, 9am - 1pm, 2pm - 5pm

 

Yours sincerely,

 

Harlands

 

This email came from MRP customer service.

 

What do I do next?

 

Thanks slick

Ginni

Edited by slick132
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Hi Ginni,

 

I've removed your name from the post above :wink:

 

Typical of Harlands to reply to your letter answering a question your never asked.

 

You asked them how you could bring the a/c up to date and all they've talked about is cancelling !!

 

Reply to Harlands by email saying :-

 

I refer to your email of xxdate which failed to properly address the issue I raised.

 

I await your reply.

 

That'll do for now.

 

:-)

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Hi slick,

 

Just had a text message of X4L stating:-

 

Dear Member, Harlands have now passed your account to a third party debt collector. To arrange an alternative settlement figure please call us on 01132038602.

 

: /

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time to read a few like threads

CRS sprats etc

and ofcourse Zinc

 

 

all can be ignored

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Ginni,

 

That number answers as X4Less M/ship Support Team although an old thread suggested it was Harlands - http://www.consumeractiongroup.co.uk/forum/showthread.php?452182-Harlands-X4Less-Admins-Fees&p=4791507&viewfull=1#post4791507

 

In any event, ignore this text msg completely.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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