iPhone screen replaced - came back with battery problem instead

[emmajeff]

I had a smashed iPhone 6 screen for about 6 months because I couldn't afford to get it fixed and it still worked fine. However last week it began showing sign of giving up (touchscreen not working properly), so I gave in and took it to a local shop that does repairs and also sells things like cases and accessories (called Fone Care, not sure if it's a chain...)

 

Firstly they refused to knock £5 off to price-match a different shop down the road, which is fair enough and obviously within their rights.... But we were just about to walk out, when she said she could do it now and it would only take 10 minutes; the other shop wanted me to come back and collect it some hours later, so it was simply more convenient.

 

Went back and collected it and she showed me it was working etc, and told me I have a 14 day warranty (it's now been 7 days), and I paid the grand sum of £95!

 

Since that day, my battery has been dreadful. I used to only charge it once in the evenings, to full charge, and it would then last until the following evening. Since having my screen replaced, it's draining rapidly and I'm having to charge it 3 times a day. Even when it's not being used:- for the third night in a row lastnight, I went to bed with 80% battery and when I woke up at 3am with my baby, it was completely dead and off. Another day I put it in my bad with 60% battery and it stayed in there all day, not being used because I was somewhere that I had no signal - and it died.

 

I've done all the usual checks, and also absolutely nothing in my settings etc, has changed since I took it in. I already have things like location services and automatic E-Mail refresh off, I always have.

 

A quick Google search told me that there's been quite a few people around the country with this problem at various shops, and a few suggestions I've come across is that it's because they use cheap replacement screens ('from China') which kill your battery, or that they may have swapped the original battery for a rubbish one.

 

Can someone please advise me how to proceed with this, or indeed even if I can..?!

I suffer with anxiety so don't feel I'm able to go into the shop (I couldn't even go in to get the screen replaced on my own, I had to wait until my partner could come with me). Some posts on local social media have already told me that they're not very accommodating in this particular shop (for example, someone bought a charger there and it didn't work; so she took it back, only to be refused a refund and told by the manager 'well what do you expect if you buy cheap?')

Therefore I plan to approach it in writing instead if this is OK...?

 

I just don't know what Rights/Act's I can quote in my letter to help me, if any? I'm assuming I have the right to receive my phone back in the same working condition that I gave it to them..? Not give it to them to fix a problem and end up with an even worse one?

 

Any advice would be greatly appreciated. Thank you

[martin2006]

Hi emmajeff, sorry your post seems to have been missed earlier

 

From experience, i doubt very much that you have had a genuine screen fitted for £95, that said, a non genuine screen may use more battery than a genuine one, i would personally take it back and see what they say under the 14 day warranty.

Batteries on iphones are notoriously bad, how long have you had yours?

ive changed 3 batteries in daughters 5c in 12 months

[emmajeff]

I've had it less than a year and the battery was honestly absolutely fine before the screen replacement . It literally changed from the day I had the screen done.

I didn't expect a genuine Apple replacement screen from anyone but Apple (there's isn't an Apple Store anywhere near me), but I've had different/non genuine screens replaced on all my iPhone's before (I'm a dropper!), but never at this particular shop: and I've never had this problem afterwards.

[martin2006]

Then you must take the phone back within the 14 days and ask them to check it