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    • Thanks. I often use this free site  https://www.sejda.com/compress-pdf  for work to compress PDFs. If it's no good, as you say, split it, and we'll do the biz at this end tomorrow. Knackered here - more in the morrow.
    • This is the covering email response (all personal details removed) - the pdf with all the info is 8mb - too big to upload - I'll need to split it and redact it tomorrow. Dear, We write further to your recent correspondence. We note from this that you have submitted a Request for Access pursuant to Article 15 of the UK General Data Protection Regulation (UK GDPR). We wish to confirm that the response provided below, and via the enclosed documents, concerns the Parking Charge referenced above. This data is provided on the basis that we note that you have already been identified as the registered keeper of the vehicle in question in relation to the dates of 22nd August 2023 and 11th September 2023 and therefore we can be satisfied, to the standard required, that the data collected and processed in respect of that vehicle on that date is personal data pertaining to you. We can confirm that your name and address were provided by the DVLA on 26th August 2023. This data was provided as you were identified as the registered keeper of vehicle in respect of a breach of the parking terms and conditions that took place within Mary Street, Carlisle on 22nd August 2023 Parkingeye can confirm that we issued a total of 5 items of correspondence to yourself to date prior to any further recovery or legal action. The address used was the address as held by the DVLA for the Registered Keeper of the vehicle. As no response was received to any of the correspondence sent, Parkingeye contacted a tracing agent to obtain any potential alternative address. To which end, an alternative address for yourself was provided and further items of correspondence were sent. Please note, whilst Experian are a credit referencing agency, no credit check has been undertaken in relation to this Parking Charge. We only utilise their tracing service in order to obtain alternative contact details. For clarity, personal data sent to our tracing agent is done so via an encrypted transmission route, therefore we do not hold physical copies of the same. The categories of personal data we send to them is your name, address and vehicle details. As Parkingeye did not receive any response to the correspondence sent, we entered into legal proceedings on 8th January 2024 in order to recover the outstanding sum owed for the Parking Charge and further costs were incurred. We can confirm that your name and address were provided by the DVLA on 15th September 2023. This data was provided as you were identified as the registered keeper of vehicle in respect of a breach of the parking terms and conditions that took place within Mary Street, Carlisle on 11th September 2023 . Parkingeye can confirm that we issued a total of 5 items of correspondence to yourself to date prior to any further recovery or legal action. The address used was the address as held by the DVLA for the Registered Keeper of the vehicle. As no response was received to any of the correspondence sent, Parkingeye contacted a tracing agent to obtain any potential alternative address. To which end, an alternative address for yourself was provided and further items of correspondence were sent. Please note, whilst Experian are a credit referencing agency, no credit check has been undertaken in relation to this Parking Charge. We only utilise their tracing service in order to obtain alternative contact details. For clarity, personal data sent to our tracing agent is done so via an encrypted transmission route, therefore we do not hold physical copies of the same. The categories of personal data we send to them is your name, address and vehicle details. As Parkingeye did not receive any response to the correspondence sent, we contacted our recovery agent in order to recover the outstanding sum owed against the Parking Charge. For clarity, personal data sent to our recovery agent is done so via an encrypted transmission route, therefore we do not hold physical copies of the same. The categories of personal data we send to them is your name, address and vehicle details. We can confirm, in line with s.(1)(h) of Article 15, that no automated decision-making or profiling, referred to in Article 22(1) and (4), has been undertaken in relation to personal data in this case. We note that Article 22 states as follows, “The data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her”. We can confirm that you have not been subject to such a decision and that the processing falls outside the scope of Article 22. Any automated checks undertaken by Parkingeye in relation to ANPR data will only result in a decision not to issue a Parking Charge. Should the ANPR data we process indicate that a breach of the parking terms and conditions has taken place, any subsequent decision to issue a Parking Charge will require that data to pass through a substantial checking process that includes human intervention. Please note that the UK General Data Protection Regulation provides the following further rights:   •             The right to request from Parkingeye access, rectification or erasure of your personal data; •             The right to request from Parkingeye restriction of processing of your personal data; •             The right to object to the processing of your personal data.   Please note that some of these rights are not absolute and will only apply in certain circumstances. We will review each request we receive in respect of these rights. We do not have to agree with a request but if we refuse, we will still contact the data subject within one month to explain why. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For further information, please refer to the ICO website, www.ico.org.uk. You may also seek a judicial remedy. For further information about your rights as a data subject, plus information about the categories of data we process, data transfers, the legal basis for our processing, and the purposes of processing, please visit: https://www.Parkingeye.co.uk/privacy-policy/   Yours sincerely,   Parkingeye Privacy Team
    • Thanks to you both.  I'd guessed it was CCTV, but the creeps who sneak up and take photos of the vehicles also use time stamps. BTW TT98, what you have received is not a fine, you can never be clobbered for the statutory consequences of not paying a fine - because it isn't one.  It's an invoice, and they have the same right to sue you as you have the right to sue anyone as a layperson who doesn't pay you for an invoice.  It's just a simple civil matter about a "debt".  Nothing worse.
    • As Dave has already said there are Consideration periods and Grace periods to be taken into account when private parking is involved. Before looking at that the first thing is to check whether your PCN complies with the Protection of Freedoms Act 2012 Schedule 4 which regulates the private parking rogues. They were very good at twice quoting from the Act but they missed Section 9[2][e] (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges; They didn't do that so they have not complied with the Act which means they cannot pursue you as the keeper only as the driver which they said themselves when quoting Section 9 [2][f] . In addition they are supposed to quote the period of parking but instead given the times of arrival and departure of your vegicle which is not the same thing.Obviously their times  include the driving times to the parking place plus later from the parking place to the exit. So removing those times from your 15 minute overtime and that doesn't include extra minutes when your car was held up by stopping for pedestrians or other cars passing in front of you as well as returning the shopping trolley and possibly  queueing to get out of the car park. And that doesn't include children and or disabled people causing greater differences betwen their times and the actual parking period which is what is specified in the Act. It is perfectly possible that as much as fifteen minutes longer  could be taken in a larger busy car park compared to their spurious ANPR times. You may have noticed sating well done to you in his post. that was for two reasons. The first for giving us all the necessary details surrounding the alleged breach. the second well done was for not appealing a possibly giving away who was driving. As you the keeper is not responsible now for paying the PCN and Highview do not know who was driving they will have difficulty if the take you to Court since Courts do not accept that the keeper and the driver are the same person which is quite right considering that quite often family members often drive as opposed to the keeper as can loads of other people drive your  who have valid insurance motor policies. So don't worry even if you have to go to Court as the odds are in your favour and that's before we see the contract and Witness Statement which often give more ammunition against them.
    • Thanks. The way the court system works, with fixed costs included in the claim, means you have nothing to lose by fighting on. Give in now and you pay them their claim. Lose in court and you pay them their claim.  So why not fight? In fact were you to lose in court it's highly likely that the judge would increase the amount by their £25 hearing fee but then decrease it by disallowing the £70 Unicorn Food Tax they have just made up and added to the claim. It was however a mistake not to park in the far bay. But what about their negligence in allowing a disgracefully-parked vehicle to stay where it was and prevent your BB access? In any case, there is a long, long way to go before court.  A lot of these companies start a court claim in the hope that the motorist will wet themself and give in.  If a case is robustly defended and a decent Witness Statement produced, a good 20% of the time they drop the cases.  We'll support you all the way.
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Espresso Machine problem - can't find a part


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I bought a Breville espresso machine VCF107 on August 19th 2021. A few weeks ago it started spitting out hot water from above the filter basket so with a small brush, I cleaned out the area where it fits which often gets coffee clogged in there but it didn't help much. Today, I decided to take a closer look which meant taking off the tanks and other bits so that I could turn it upside down and discovered that the gasket had a gouge in it about 3mm across just at the point where there is an alignment notch in the filter basket. No problem, I thought. I'll just buy a new gasket.

 

I have spent more than a couple of hours today looking for a replacement gasket and although there are gaskets available for most Breville espresso machines, there aren't any for the model I have. I thought that maybe all Breville might use the same mechanism and therefore the same gasket but the one I have has three notches which align with the bayonet and none of those I found have any notches.

 

Anyway, I suppose what it boils down to (no pun intended), is what are the consumer rights, if any given that I bought it 19 months ago, in this situation? I intend to phone Breville to see if they have any spares but I thought it might be useful to be armed with information before I do so.

 

It doesn't help that the company I bought it through seems to be inactive at the moment.

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under your consumer rights in the uk a product should last upto 6yrs, now that's debateable dependant upon the product, but you'd certainly expect several years, 

 

so you can quote your consumer rights.

 

gotta a picture?

convert it to PDF and unload it.

 

i work on numerous domestic products and have found most, but yes its hard!! the best Breville help ive always had is actually going outside the UK and phoning france/spain. but ebay/amazon usually have most bits.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the reply.

 

It's a bit late to be dismantling it again but I will do so tomorrow.

 

However, I have searched exhaustively on eBay, Amazon and AliExpress as well as Google Images (which I find much better for finding the right thing visually).

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sure know the issues...

superglue time?

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I have enclosed a PDF showing both top and bottom and one photo showing the gouge with dimensions.

 

I don't know if superglue works on silicone but I'm pretty sure that hot glue would be pointless.

breville-vcf107-gasket.pdf

 

I just spoke to somebody at Breville and they don't have spare gaskets for this model.

 

I was told to reply to an e-mail with various photos showing various details including the receipt and model number etc. and somebody will decide whether they will fix it or not

- so given that it is outside the stated one-year warranty,

 

I don't know what will happen and what I should say if they don't offer to repair it.

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forget warranty, means nothing not worth paper they are written on in the uk.

 

consumer rights and laws are your weapon here and you'll win be it by replacement or refund minus 2 years usage

 

where did you purchase it from?

they are your target.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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so last photo inner ring thats the blast thru fault i see? 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I bought it from an eBay registered business seller (Strawberry Trading) with over 102K sales but they seem to have gone inactive.

 

The blast through fault, as you describe it, seems to line up perfectly with the alignment notches on the filter basket holder and basket - see how it is midway between the notches - maybe a design flaw.

 

I used to have a previous model branded Oster which I bought in 2012 and was exactly the same mechanism but with a different fascia on which the handle kept breaking. I repaired it half a dozen times because I couldn't find one in the UK. I ended up having to buy one for a differently branded model from the US. That one also broke and the machine gave up completely but I kind of like its operation so I bought the similar Breville model.

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this one?

 

WWW.EBAY.CO.UK

Welcome to my eBay Shop. Please add me to your list of favourite sellers and come again. Thank you for your business.

 

superglue will be fine - its rubber - superglue loves the stuff - remember the old original lifting a mini on a crane advert from the 70's.

 

just dont use too much, a pin head drop should do, then push the joint together ,if you use too much it will create wall of glue that will crack if squashed, a tiny tiny amount of the glue should soak into the rubber and bond across the surface if you squeeze it together for about 30secs.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, that one.

 

Regarding gluing, there isn't any material to glue together as it is just a ragged hole.

 

Anyway, I'm waiting on Breville to get back to me before I do anything. I've also considered trying to find a cheap second-hand one to cannibalise if all else fails.

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Is the gasket silicone?

 

You could take a look at something called Sil-Poxy.

 

It's meant to be a Silicone adhesive, but apparently can be "layered" to fill gaps.

We could do with some help from you.

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Thanks for the tip. I will bear it in mind if Breville won't help.

 

Wow, that stuff isn't cheap. I think I'd be better off buying a second hand one and using the gasket out of that.

Well, I sent the  e-mail to Breville with the photos they requested on Monday and have not heard anything from them yet 

thinking about when I should phone them back but it occurred to me that I am not sure what legislation to quote to them,

not least because I am in Scotland and the company I bought from as well as Breville UK are in England.

 

It may be of little actual difference given that England and Wales say an item should be usable for six years, Scotland say five and I have only had it for 19 months but it would be useful to sound like I know what I am talking about if anybody can guide me, please.

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The Consumer Rights Act 2015. The act applies to England, Wales, Scotland and Northern Ireland (with the exception of section 27). It was introduced to consolidate the previous legislation, to help consumers better understand their rights.

 

https://www.mygov.scot/consumer-rights#:~:text=You have the right to,you when you bought it

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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I don't know why but my last post disappeared in front of my eyes.

 

Anyway, thanks for the reply. However, my question was really about which jurisdiction applies, that of the seller or that of the buyer?

 

It was interesting to read that he period of reasonable expected use takes into consideration that items like a cheap kettle might not be expected to last as long as higher quality items - that kinda puts companies in a cleft stick because if they try to get out of their obligations, then they are implying that are conceding that their goods are low quality.

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Jurisdiction is irrelevant.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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I just saw that my last two posts have been mashed together.

 

How is jurisdiction irrelevant?

 

If I live in Scotland and buy from a seller in England, are my rights the same as if I lived in England and bought from a seller in Scotland given that they have different legislation?

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there is no differing legislation..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Try telling that to Humza Yousaf.

 

Anyway, I found a legal blog on the subject which seemed to indicate that in the case of debt at least, an appellant in England could not enforce the six year limitation on a respondent in Scotland where the limitation is five years. But the matter was not settled and was due for debate in Glasgow Sheriffs Court.

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Quote

 I have only had it for 19 months

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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At least quote the whole sentence, I already acknowledged that:

 

'It may be of little actual difference given that England and Wales say an item should be usable for six years, Scotland say five and I have only had it for 19 months but it would be useful to sound like I know what I am talking about if anybody can guide me, please.'

 

When the legislation is unclear, as it is when it says 'up to six years' and evidently dependent on the item in question (say, a cheap kettle vs a top brand television), there is obviously no definitive line to point at, so I was simply trying to establish at least which legislation to quote. I'm used to companies finding loopholes so simply wanted to preempt that.

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thats to do with debt nothing to do with consumer law...forget it, up tree wrong barking.

 

as i said in about the 1st few posts, against the retailer you maybe entitled to a refund minus commensurate usage loss

against breville, wont work , they were not he retailer, but the manu.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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