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    • Hello, I'm reading this as I have a similar problem - booking.com are refusing a refund and the accommodation are not replying to my emails. I have found the details for the CEO of booking.com but not the UK director of customer services. Please could you share this with me? Thanks. 
    • Did you send the note giving them the extension of time? When does the extension expire/date for issue of claim? I see that this thread started on 25 October. I have to say that when it started I thought it was going to be a quick fix and hadn't bargained for virgin's ineptitude which has certainly made it a lot more interesting but I'm hoping that March is going to be the month that it will finally all get sorted out. Surely someone responsible within Virgin has got to start taking a look and understanding the extraordinary mess that they have built for themselves and want to sort it out.  
    • Dispute with Vodafone and get copy invoices last invoice 2016 no balance on old number I have invoices upto nov16 showing no balance brought forward just before upgraded.   you say above you have all the bills that state a zero balance up until nov2016 are they in the SAR return too,? and all the ones after nov 2016?   the account number in the poc is this the same number as on those bills you have? and the number on the pages of the comms log you uploaded? as the comms log appears to show payments were being made right through the period you say the bills you have all show £0? then being transferred to other invoice numbers  , do these invoice numbers the payments were transferred too match the invoice numbers show £0 balance you have?          
    • no go back and read my guide earlier CAREFULLY...
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi all, Quick question. we have just been awarded DLA for our son, the only reason I know this is because I have just checked and received a payment in to bank account, now I am trying to work out at which levels and I can't, the maths does not add up, now I know I will get a letter explaining all eventually, but im a 'I want to know now' sort of person, hence my question to you lovely folks.

 

 

So the DWP received our application on exactly 1st February and the date of payment for this money in to account is 12th February and the amount is £165.30, now I know this should be a backdated amount as 'normal' DLA payments are paid on a Tuesday or Wednesday every 4 weeks, but the amount seems odd to me and I can't make match with a combination of any of the levels, unless my math is bad, which is more than likely lol.

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It looks like it is the middle rate of DLA(care)

 

3 weeks @ £55.10 per week = £165.30

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Yeah. I believe DLA is paid two weeks in arrears and two weeks in advance. So the payment will cover the period from the first date of entitlement (which is probably the day you signed the claim form, assuming the condition claimed for predates the claim date by more than three months) up until the payment date, then two further weeks. I do not know how DLA payment dates are determined.

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It looks like it is the middle rate of DLA(care)

 

3 weeks @ £55.10 per week = £165.30

 

 

 

I don't think that works though because from what I have read it is paid from date dla receive the forms until first initial payment, so in this case 11 or 12 days, depending on how you look at it and then every 4 weeks on a Tuesday or Wednesday regularly 4 weeks in arrears. Guess ill just have to wait for letter to arrive lol.

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Don't forget there is a qualifying period to take into account also....

 

 

Not for us as we didn't call to get the forms, I picked one up at local offices and sent in, anyways, have phoned up and turns out have been awarded MRC

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