Payday loans...getting out of this mess

[fkofilee]

Try;

 

[email protected] - CEO Wonga

[email protected] - Customer Complaints

[email protected] - Legal Council

[email protected] - Not 100% Sure

[email protected] - CR Team Manager

 

It will get heard.

[FootballPlayer]

Ok spoke to lending stream.

They agree the balance wiill be waived away. But they refused to give the statutory interest and to remove the data from my credit file.

 

I accepted the offer on the basis of written confirmation that once they write the balance off no default will be recorded on my credit file.

 

She checked and agreed that no default will appear and that the loan will appear as settled.

 

I haven't technically accepted their offer. She said she will email me this tomorrow in writing.

 

I think I should formally accept this tomorrow because...

1) That's £496 written off that I can't afford to pay

2) If I escalate it to FOS it will take quite a while to get a resolution plus ill still have to make the payments

3) No default will be recorded on my credit report. The loan will appear as settled.

 

Im playing this a tactically with them. Thoughts?

[fkofilee]

FP, you are the final one who can make this decision... However, As long as it settled and not Satisfied / PS, then you are all good.

if you are happy , do it. But its your decision at the end of the day.

[FootballPlayer]

FP, you are the final one who can make this decision... However, As long as it settled and not Satisfied / PS, then you are all good.

if you are happy , do it. But its your decision at the end of the day.

 

Yes mate. She told me on phone it will appear as settle. She will confit that in email tomorrow. If everythings ok in her email i think I'll accept this and get lending stream off my back. This is all down to you with the help you provided.

 

Can't thank enough....

[FootballPlayer]

SAFETYNET CREDIT Response

Thank you for your recent contact.

 

We have taken some time to address the concerns raised in your email in order to provide an adequate response.

 

SafetyNet Credit prides itself in having best in class affordability assessments. Our technology, specifically the access to a read-only format of an applicant’s previous 90 days’ worth of current account bank transactions, means we are able to verify an applicant’s salary, as well as having sight of income and expenditure for the period, and any outstanding credit. Combined with the data we receive from the credit reference agencies, we are confident we are undertaking market leading affordability assessments.

 

However, we do of course understand that a persons’ financial situation can change, which is why we cap interest at 40 days and charge no late or default fees. This way, should your financial situation change after taking credit with us, there are necessary precautions in place to stop the debt escalating.

 

We have looked again at the decision we made when you first applied as well as your circumstances on an ongoing basis as a SafetyNet Credit customer, and we can see that, at the point of acquisition there was no evidence of defaults on your credit file and, at the point of acquisition we verified you, through our read-only access, to have stable earnings of circa £1700.00, as well as having an acceptable level of expenditure against income amongst our other checks.

 

Having reviewed your complaint and understanding the situation that you now find yourself in, as gesture of goodwill, we are willing to write off the remaining balance owed of £636.72 in its entirety. This means that repaying the outstanding balance will be waived and the account closed, drawing a conclusion to the matter.

 

We hope that you will find this response satisfactory, rest assured we will implement it immediately following your response. If you have any further questions or queries regarding this then please do not hesitate to get in touch with us.

If you are unhappy with this proposal, you have the option to escalate the matter to a formal complaint.

 

When a formal complaint is made you can expect a response within 4 weeks of the date it is raised. In some cases this period can be extended to 8 weeks, for example if it takes a little longer than anticipated to gather all the required information. In such circumstances where an extension is necessary, you will be informed via e-mail.

 

If you remain unhappy with our final response, you have the option to refer the matter to the Financial Ombudsman Service, so long as you do this within six months of the date of our final response. Within the final response we will enclose a leaflet providing contact details and information about their service as well as how you can complain.

 

Kind regards,

 

SafetyNet Credit Complaints Department

[FootballPlayer]

OMG JUST SAW THE ABOVE^ in my email. Thats £642 written off!!!!

[FootballPlayer]

What should I reply

[FootballPlayer]

Peachy, wonga and payday uk to go now

[Guest]

OMG JUST SAW THE ABOVE^ in my email. Thats £642 written off!!!!

you're on a roll

[fkofilee]

Peachy, wonga and payday uk to go now

 

you're on a roll

 

Do you feel much better now?

 

Take it if you want it. Thats £642 extra now.

 

Its your decision. But Id take it. You will no longer be liable for that too.

 

:sigh: Wonga have been difficult with a lot of people, so if they reject, dont take it to heart, if you hadnt of come to CAG you would have had an extra £1000 of debt to deal with.

Im surprised that the companies have taken the decision to do what they have but its a good thing.

[FootballPlayer]

Mate this is all down the forums help as i said can't thank enough.

 

Should I tell them i will accept their offer as long as they remove all the data they recorded on my credit file etc?

Or should i tell them that as long as the account is not stated as a default and appears as settle, I'll accept the offer?

 

Many many thanks i feel so relieved in like 8-9 months. Feels like im getting my life back

[FootballPlayer]

One more thing,

This is quite strange. I launched a complaint against payday uk yesterday night and got this letter from them dated 26 January 2016.

 

I find this strange as previously I didn't launch any complaint against them. I once sent them an email stating why they locked my account etc. Then they sent me a letter after 2-3 weeks stating "they will resolve the complaint" in 4 weeks. So i think this letter has something to do with that? Pretty confused

[fkofilee]

Thats speedy... Honestly wouldnt be able to tell you.

Might be worth getting in contact with them, they've given you a reference and number to contact right? Go find out

 

But record your call....

[FootballPlayer]

Thanks mate. Will do, I think they were referring that to my email when i queried why they locked my online account.

 

Also one last thing. as far as SNC is concerned...

 

Should I tell them i will accept their offer as long as they remove all the data they recorded on my credit file etc?

Or should i tell them that as long as the account is not stated as a default and appears as settle, I'll accept the offer?

[fkofilee]

Its up to you, But a settled account without default is a good thing! But...

You play this how you want to, I would take offer as is.

[citizenB]

What should I reply

 

"Thank you very much for your decision which is accepted. I would be grateful if you could please send me a final statement showing £0 balance for my records. "

 

Nice one FP

[FootballPlayer]

"Thank you very much for your decision which is accepted. I would be grateful if you could please send me a final statement showing £0 balance for my records. "

 

Nice one FP

 

 

Ah just a little bit late. I already sent them the following response:

 

Hi

Thank you for the swift response

 

I will accept your offer of waiving the balance away as long as you can confirm to me the following point:

 

1) My SNC account on my credit reports will appear as 'Settled' and that no default will be stated.

 

As long as the above point is adhered I will accept your offer. Please can you get back to me with the confirmation as soon as possible.

 

Thank you again.

Regards

[fkofilee]

Ah just a little bit late. I already sent them the following response:

 

Hi

Thank you for the swift response

 

I will accept your offer of waiving the balance away as long as you can confirm to me the following point:

 

1) My SNC account on my credit reports will appear as 'Settled' and that no default will be stated.

 

As long as the above point is adhered I will accept your offer. Please can you get back to me with the confirmation as soon as possible.

 

Thank you again.

Regards

 

Perfect IMHO.

[citizenB]

Fair enough Fingers crossed they will go along with that for you.

[FootballPlayer]

Imo they should really accept this. Because so far I have no defaults recorded on my credit report. For example SNC appears as UC atm that probably means Unclassified with Green colour showing up on all the months I made my payment plan payment. So once they waive the balance away themselves as they said the account should appear as Settled. Let's see what their response is.

[Payday]

Top work keep going hope you also stick a donation In the pot for all the hard work the guys have done

[FootballPlayer]

Thank you and definitely.

 

I had one quick question.

I am going to launch a complaint against mr lender for Irresponsible lending. I fully cleared off the £290 loan with alot of difficulties. The loan appears as settled on my account.

 

So if i raise this issue and ask for refund etc can they afterwards ammend the status that they recorded on my credit report?

Such as, change the status from 'Settled' to 'default' etc?

 

Thank you

[FootballPlayer]

Btw I will be sticking up a donation pretty soon. Once all the bills etc have been paid from my wage. Definitely

[fkofilee]

Thank you and definitely.

 

I had one quick question.

I am going to launch a complaint against mr lender for Irresponsible lending. I fully cleared off the £290 loan with alot of difficulties. The loan appears as settled on my account.

 

So if i raise this issue and ask for refund etc can they afterwards ammend the status that they recorded on my credit report?

Such as, change the status from 'Settled' to 'default' etc?

 

Thank you

 

Btw I will be sticking up a donation pretty soon. Once all the bills etc have been paid from my wage. Definitely

 

Donations always appreciated. Well if its settled for now, I am unsure if its worth stirring the Hornets nest. If its already settled, why not leave it?

But you can still go for it if you like. As the loan is settled, they cant change it, It would be classed as a Goodwill Gesture if they were to offer anything.

[FootballPlayer]

Would you have gone for it, if you were in my position? The only factor that prevented me launching this dispute was that they might make changes to the status they issued on my credit report.