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Issue With Vodafone Bill...Vodafone ref: [#12206747]


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Now this is going to be the opposite of most complaints regarding Vodafone bills but I'm hoping you guys can offer some advice.

 

Long story short is that I had multiple issues with Vodafone which resulted in them crediting my account so that I got one month free. This corresponded with changing my tarriff and now every month it shows that my monthly bill will be £105.00, this is until my billing date when this changes to the credit sum of -£32 and it states that I have nothing to pay.

 

This has happened again this month for the third month running which means that I have not paid them during that period. This is obviously down to some error on their part after the changes they made to my account.

 

My question is this - Is it my responsibility to contact Vodafone and tell them of this or is it down to them to realise their mistake and rectify it? Also are they within their rights to charge me for the months that they have not charged me for or because the error is at their end can they not request this payment?

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http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-APRIL-2015-**(2-Viewing)-nbsp

 

Follow the instructions in the link above - when you receive your Vodafone reference, scoot back to this thread and pop the reference here so Lee, the Cag, Vodafone Rep can action for you.

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  • 1 month later...
Hi silentmovieman,

 

If you still need help with this, email me via the contact details which citizenB has linked you to.

 

Kind regards,

 

Lee

 

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Vodafone UK

 

Sorry i thought this had been resolved but it doesn't look like it has been.

 

I have completed the form and hope that this is the reference you need

 

Re: WRT135 [#12206747]

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Sorry i thought this had been resolved but it doesn't look like it has been.

 

I have completed the form and hope that this is the reference you need

 

Re: WRT135 [#12206747]

 

Ref added to thread title.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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