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    • hey i typed in dpd in our search...look what i found as the very 1st hit.......😇    
    • I see on November 8 I suggested that you read around all the stories especially the Hermes stories on the sub- forum. Yet you just have reported that you wrote them and suggested that you go to some kind of ADR. Why is that? Have you seen that mentioned in any of the stories on the sub- forum? What ADR did you have in mind? Do you think that such a scheme exists anywhere? We would love to know. If you want to move on with this then you need broadly to follow the advice here and that begins with reading all the stories and then taking the same path. Sorry to say but you've wasted three weeks. If you want to take control of this then you need to read the stories, take the suggested action. My site team colleague above has suggested the next step although that was clear from many stories which are already on this sub- forum
    • Update:  Apologies, it's a bit of a lengthy read.  I’ve been back and forward with Virgin Media after requesting a SAR using their online request form.    I didn’t wish to provide proof of my current address.  The SAR is in relation to my Virgin Media account at my previous address.   I don’t have any utility bills from my previous address so I sent alternative documents with my address in an attempt to prove my identity.  These were not accepted.  In addition, I’ve provided a copy of my driving licence with my old address details and am currently awaiting a response.   Time is ticking so after taking advice to support a mortgage application  in an attempt to improve my credit file I ended up phoning Virgin Media (recorded the call) .  The outcome of which was that I paid but this has not been positive for my credit file.    I spoke to an advisor and was asked if I wished to pay the £75.15.  I explained as per original post, said I didn't owe the outstanding amount etc.   I can enter details if it would be helpful.  I was told that it is not in their hands now, that I don’t owe virgin media, it’s been written off now.  Again, I was told that I don’t owe Virgin media anything.     I explained that my credit file went from 0 missed payments to a default of £75 after raising a complaint and that I received no information as to what the outstanding amount was for.  I stated that my post had been subject to re-direction with Royal Mail.  I re-iterated my complaint and what I wanted to resolve it.  I was advised that Virgin media don’t deal with that, so I asked if there was a department who does deal with that?   I was then transferred to the collection team where I explained everything again.  I was advised that the last bill was already generated on their system.  On reflection, I don’t understand how it was the last bill if they’re saying they did not receive confirmation that I cancelled.  I re-iterated through out the call that I was not aware of what the £75.15 outstanding charge was for, that it was different to my usual monthly bill and that my credit file was marked as up to date until I raised a complaint.  Then a default appeared and I don’t know what it’s for?   I was told that if I paid today that Virgin Media would remove the default.  They would accept payment today and it would be removed from my credit file.  I went back and forward re-iterating my issues.      I was told it  had already been through the process, it was final and so the money has to be settled. I was also advised that my account had gone through valid processes.  I said that there were issues with processing requiring an explanation as I’d not been advised of any charges and re-iterated the issues; credit file, DCA’s requesting differing amounts, correspondence, complaint responses, lack of compliant responses;cancellation, lack of response to 2 deadlock request letters.     The advisor then gave me her word that the default would be removed from my credit file if I was willing to pay today. She said I have her word. I asked for clarity that if I paid that she was stating that the default would be removed and not marked as satisfied.   She assured me it would be removed.    The advisor acknowledged there was still an open complaint.  I asked if she was saying the best she could offer me today to resolve my complaint was that I pay and the default be removed with no other explanation to the issues raised. She said she guaranteed that if I Pay 75.15. you have my word it will be removed when we receive payment.  They could not tell me what the bill was for nor provide a breakdown only that it had been generated.   I said it didn’t resolve my complaint, but I would pay based on what I’d been advised regarding my credit file.  I asked for the complaint be kept open as it was not yet resolved.  I asked for an email address for customer service, complaints, or the person dealing with my complaint.   I was told they don’t have a customer service e-mail address and that they are the complaints team as well.   Again, I stated the compliant was not resolved.    I asked how it could be resolved and  I requested an e-mail address/contact number for customer service/complaints/phone number.    She did offer for an advisor to call me back.    It’s been two weeks since I paid.  I remained on the phone while she said she was requesting the removal of the default.  However, the default remains outstanding on my credit file.  I didn't  receive a receipt as advised.  The money has been taken from my bank account. I have not received any correspondence either.   I'm awaiting the SAR still. 
    • Thank you. As there doesn't seem to be an address in their website, is the Companies House  address the correct place to send the letter of claim? https://find-and-update.company-information.service.gov.uk/company/01421773        
    • you do a letter of claim for DPD and send it to their registered UK address.
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Social Housing/Council Housing/Housing Association/Housing Trust etc Information


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Guide to taking in a Lodger

 

What is a Lodger?

 

A Lodger is a person who rents a room in your home without having exclusive rights to any part of the property. Usually there is a formal arrangement in place that sets out the rooms that the Lodger can use and those that they share with the rest of the household (e.g. the kitchen, living room and bathroom) for an agreed payment.

 

Close family members such as a parent, step parent or parent-in-law, a son or daughter, step son or step daughter, a son-in-law or daughter-in-law, a brother or sister are not normally classified as Lodgers so you need to be fully aware of this.

 

Do I need Permission to take in a Lodger?

 

As a Private Home Owner

 

--You may need to inform your Mortgage Provider.

--You may need to inform your Insurance Provider.

--You may need to inform the Local Council (Council Tax).

--You may need to inform DWP if you Claim any Benefits.

 

As a Council Housing / Housing Association / Housing Trust etc Tenant (Social Housing)

 

--You may need to Request Permission from your Landlord to have a Lodger.

--You may need to inform your Insurance Provider.

--You may need to inform the Local Council (Council Tax).

--You may need to inform DWP if you Claim any Benefits.

 

We would recommend that you always get Permission in Writing from the Landlord.

 

Do I need to provide a Furnished Room?

 

To comply with the Governments Rent a Room scheme to earn a tax free income you must provide a Furnished Room.

 

How much can I charge a Lodger for a Room?

 

This will depend on the area where you live and what condition your property is in. Have a look on www.SpareRoom.co.uk at other rooms available in your area to get an idea what the going rate is likely to be.

 

How do I Evict a Lodger?

 

It is easier to evict a Lodger than a Tenant but you will still need to give ‘reasonable notice’ to the Lodger if you intend to evict. We would always recommend a written agreement between you and your Lodger(s) so the conditions are agreed upon in advance.

 

Will I be Taxed on my Income and do I have to Declare it?

 

Under the Government’s Rent a Room scheme you can earn up to £7,500 a year tax free by taking in a lodger and, provided you don’t earn more than this, you won’t need to declare it. Important if you do earn over the amount you must inform your Local Tax Office ASAP.

 

Do I need to Comply with the New tenancy Deposit Laws?

 

The law only applies to Assured Shorthold Tenancy (AST) so you can take a deposit without having to use the tenancy deposit scheme. (Ensure you have a Lodger Agreement signed by Lodger and Yourself)

 

Do I need to Comply with Right to Rent Laws?

 

As of 1st February 2016, the law requires everyone renting out property in England to check whether their tenants are legally allowed to live in the UK, regardless of the type of agreement, whether they're written or verbal. (this includes Lodgers so you need to be aware of this)

 

Right to rent checks introduced for landlords in England

 

Right to rent document checks: a user guide

A short guide on right to rent

 

Right to rent checks: what they mean for you

 

Check your tenant's right to rent

 

The PDF below contains the above information but also:

 

1. Lodger Agreement

2. Lodger Interview Form

3. Inventory List

4. Example Notice to Quit letter.

 

Guide to Taking in a Lodger.pdf

 

 

 

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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  • 2 years later...

ENGLAND & WALES ONLY

 

Citizens Advice England

https://www.citizensadvice.org.uk/

 

Electrical Safety for Landlords – Electrical Safety Council

http://www.electricalsafetyfirst.org.uk/guides-and-advice/for-landlords/

 

Electrical Safety for Tenants – Electrical Safety Council

http://www.electricalsafetyfirst.org.uk/guides-and-advice/for-tenants/

 

Electrical Safety Responsibilities in Rented Homes – Shelter

http://england.shelter.org.uk/get_advice/repairs_and_bad_conditions/health_and_safety/electrical_safety_responsibilities

 

Gas Safety for Tenants – Health & Safety Executive (HSE)

http://www.hse.gov.uk/gas/domestic/faqtenant.htm

 

Gas Safety Landlords and Letting Agents – Health & Safety Executive (HSE)

http://www.hse.gov.uk/gas/domestic/faqlandlord.htm

 

Gas Safety Register – Gas Safety for Tenants

http://www.gassaferegister.co.uk/advice/renting_a_property/for_tenants.aspx

 

Gas Safety Register – Gas Safety for Landlords

http://www.gassaferegister.co.uk/advice/renting_a_property/for_landlords.aspx

 

Homes & Communities Agency

https://www.gov.uk/government/organisations/homes-and-communities-agency

 

Housing Ombudsman Service

http://www.housing-ombudsman.org.uk/

 

Inside Housing

http://www.insidehousing.co.uk/

 

National Housing Federation

http://www.housing.org.uk/

 

Resolving Neighbour Disputes Guide

https://www.gov.uk/how-to-resolve-neighbour-disputes/overview

 

Samaritans

http://www.samaritans.org/

 

Shelter England

https://england.shelter.org.uk/

 

TPAS is the leading national tenant involvement organisation in England.

http://www.tpas.org.uk/Default.aspx

 

Valuation Office Agency Rent Officer Handbook

https://www.gov.uk/government/publications/valuation-office-agency-rent-officer-handbook

 

Social Housing - England & Wales Only.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

SCOTLAND ONLY

 

Citizens Advice Scotland

http://www.cas.org.uk/

 

Electrical Safety for Landlords – Electrical Safety Council

http://www.electricalsafetyfirst.org.uk/guides-and-advice/for-landlords/

 

Electrical Safety for Tenants – Electrical Safety Council

http://www.electricalsafetyfirst.org.uk/guides-and-advice/for-tenants/

 

Electrical Safety Responsibilities in Rented Homes – Shelter

http://england.shelter.org.uk/get_advice/repairs_and_bad_conditions/health_and_safety/electrical_safety_responsibilities

 

Gas Safety for Tenants – Health & Safety Executive (HSE)

http://www.hse.gov.uk/gas/domestic/faqtenant.htm

 

Gas Safety Landlords and Letting Agents – Health & Safety Executive (HSE)

http://www.hse.gov.uk/gas/domestic/faqlandlord.htm

 

Gas Safety Register – Gas Safety for Tenants

http://www.gassaferegister.co.uk/advice/renting_a_property/for_tenants.aspx

 

Gas Safety Register – Gas Safety for Landlords

http://www.gassaferegister.co.uk/advice/renting_a_property/for_landlords.aspx

 

Housing (Scotland) Act 2001 and 2010 Guidance for Social Landlords on Pre-Action Requirements and Seeking Repossession of Social Housing

http://www.gov.scot/Publications/2012/06/2337/0

 

Housing (Scotland) Act 2010

http://www.legislation.gov.uk/asp/2010/17/contents/enacted

 

Inside Housing

http://www.insidehousing.co.uk/

 

National Standards for Community Engagement

http://www.scdc.org.uk/what/national-standards/

 

Tenant Information Service (TIS)

http://tis.org.uk/

 

The Scottish Housing Regulator (SHR) regulates registered social landlords and the landlord and homelessness services of local authorities.

https://www.scottishhousingregulator.gov.uk/

 

The Office of the Scottish Charity Regulator (OSCR) became a Non Ministerial Department and part of the Scottish Administration following implementation of the Charities and Trustee Investment (Scotland) Act 2005

http://www.oscr.org.uk/

 

The Scottish Public Services Ombudsman are the final stage for handling complaints about public services in Scotland.

http://www.spso.org.uk/

 

TPAS stands for Tenant Participation Advisory Service and TPAS Scotland is the national tenant and landlord participation advisory service for Scotland.

http://www.tpasscotland.org.uk/

 

Right to Repair Housing (Scotland) Act 2001.

http://www.gov.scot/Publications/2002/09/15485/11211

 

Resolving Neighbour Disputes Guide

https://www.gov.uk/how-to-resolve-neighbour-disputes/overview

 

Samaritans

http://www.samaritans.org/

 

Shelter Scotland

http://scotland.shelter.org.uk/

 

Valuation Office Agency Rent Officer Handbook

https://www.gov.uk/government/publications/valuation-office-agency-rent-officer-handbook

 

Social Housing - Scotland Only.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

Registered Social Landlord (RSL)

 

The general name for not-for-profit housing providers approved and regulated by Government.

 

Housing associations are independent, not-for-profit organisations that provide homes for people in housing need. Many also run shared ownership schemes to help people who cannot afford to buy their own homes outright.

 

Over recent years a number of local authorities have transferred all or part of their housing stock, including their sheltered housing, to Registered Social Landlords (RSLs).

 

The following is a General List of the different Polices that a Registered Social Landlord may have.

(Note the Policy title may be worded different with the different RSLs.

 

As a Tenant/Service User most RSLs now publish their Policies on their own websites but some don’t and their may be an occasion whether it’s a complaint or for clarification that it is useful to know what policy to ask for especially if that RSL is using a Policy against a Tenant/Service User you need to request a copy so you can see for yourself that the RSL has correctly followed its own policy.

 

Council Housing/Housing Association/Housing Trust etc Example Policies

 

Adaptions and Assistance Policy

Affordable Home Ownership Allocation Policy

Adult Safe Guarding Policy

Allocations Policy

Anti-Social Behavior Policy

Arrears Management Policy

Asbestos Policy

Asset Management Strategy/Policy

Assignation, Subletting & Lodgers Policy

Change of Tenant Procedure

Children and Young People Safeguarding Policy

Communication Policy

Complaints Policy

Compensation Policy

Confidentiality Policy

Customer Care Policy

Cyclical Maintenance Policy

Decanting Policy

Decoration Allowance Procedure

Equality and Diversity Policy

Estate Management Policy

Gas Safety/Maintenance/Servicing Policy

Garages Policy

Money Advice Policy

Mutual Exchange Policy

Neighborhood Management Policy

Parking Policy

Pet Policy

Procurement Strategy/Policy

Rent Arrears Policy

Rent & Service Charge Policy

Repair Policy

Responsive Repairs Policy

Right to Buy Policy

Right to Repair

Right to Compensation for Improvements

Service Improvement Strategy

Shared Ownership Policy

Shared Equity

Social Investment Policy

Staircasing Policy

Starter Tenancy Policy

Tenancy Policy

Tenant Handbook

Tenant Improvement Policy

Tenant Participation Policy

Tenant Responsibility Repairs Policy

Under Occupation Policy

Void Property Management Policy

 

Corporate & Governance Policies

 

Anti-Bribery Policy

Anti-Money Laundering Policy

Board Members Expenses Policy

Business Continuity Management Plan

Business Plan Summary

Complaints Policy

Conflict of Interest Policy

Customer Service Standards

Data Protection Policy

Equality & Diversity Policy

Freedom of Information Policy

Governing Body Membership Policy

Health & Safety Policy

Housing Association Rules

Lone Working Policy

Management Board's Minutes

Membership Policy

Notifiable Events Policy

Openness and Confidentiality Policy

Payments & Benefits Permitted

Schedule 7 Policy

Standing Orders

Staff Code of Conduct

Staff Handbook

Unacceptable Behavior Policy

Whistle Blowing Policy

 

Registered Social Landlord Policies.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

Private / Social Housing Renting Checklist

 

These checklists have been created by CAG to assist you the consumer when deciding to rent a property.

 

These checklist can be used for both Private and Social Housing and are a good way for you to keep a personal written record and there may be things you haven't considered.

 

the Checklists are as follows:

 

1. Rental Property Inventory checklist.

 

2. What to ask before you decide to view a property checklist.

 

3. Before signing or agreeing to a Tenancy Agreement checklist.

 

4. Fire Safety of the property checklist.

 

5. Property checklist.

 

6. Security checklist

 

Below is the first 3 PDFs

 

1 - Rental Property Checklist.pdf

 

2 - What to ask before you view a Property Checklist.pdf

 

3 - Before Singing or Agreeing to a Tenancy Agreement.pdf

 

 

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

Next 3 PDFs

 

4 - Fire Safety of the Property Checklist.pdf

 

5 - Property Checklist.pdf

 

 

 

6 - Security of the Property Checklist.pdf

 

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

SOCIAL HOUSING JARGON BUSTER

 

Due to the amount of information it is in PDF format for downloading only:

 

 

Social Housing Jargon Buster.pdf

 

Before Printing the PDF TIP

 

If you DO NOT wish to print Page 1 (Cover Page) of the PDF, please ensure to do the following:

 

Ensure you go to your Printer Settings and set it to 'Print from Page 2' (this way Page 1 (Cover Page) should not print out).

 

Note: This will save you Ink & Paper

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

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Thread Locked

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If you need to add something to this thread then

 

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If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

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