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Trying to get rent credit back after mutual exchange **RESOLVED**

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Last month I did a mutual exchange  and left Town & Country Housing in T Wells.

After checking my rent account I found I was £175 in credit.

I have rung and emailed 5 times since then trying to get the money refunded to me.

After countless promises that it will be refunded and hasn't I have raised a formal complaint.

All rent was paid via my card through the Allpay App, would I be able to ring me bank and do a charge back for the money or will I have to wait until they finally pull their finger out?



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  • 2 weeks later...



Before going down the Bank Route IMO as you have made a Formal Complaint on this matter you need to let that run its course as they need to follow there complaint procedure and you should have had a response within 5 working days with a Complaints Reference that they were looking into the matter if not get onto them.


When I do this even if I use my own Housing Association online complaints form I always follow it up in writing so they can't get out of it

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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  • dx100uk changed the title to Trying to get rent credit back after mutual exchange **RESOLVED**
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