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    • Sending you a big hug. I’m sorry your going through this. The letters they send sound aweful, and the waiting game for them to stop. But these guys seem so knowledgable and these letters should stop. Hang in there, and keep in touch. Don’t feel alone 
    • In my time I've never seen a payout/commission from a PPC to a landlord/MA. Normally the installation of all the cameras/payment of warden patrols etc is free but PPCs keep 100% of the ticket revenue. Not saying it doesn't happen mind. I've done some more digging on this: Remember, what your lease doesn't say is just as important as what it does say. If your lease doesn't mention a parking scheme/employment of a PPC/Paying PCNs etc you're under no legal obligation to play along to the PPC's or the MA's "Terms and conditions". I highly doubt your lease had a variation in place to bring in this permit system. Your lease will likely have a "quiet enjoyment" clause for your demised space and the common areas and having to fight a PPC/MA just to park would breach that. Your lease has supremacy of contract, but I do agree it's worth keeping cool and not parking there (and hence getting PCNs) for a couple months just so that the PPC doesn't get blinded by greed and go nuclear on you if you have 4 or 5 PCNs outstanding. At your next AGM, bring it up that the parking controls need to be removed and mention the legal reasons why. One reason is that under S37(5b) Landlord and Tenant Act 1987,  more than 75% of leaseholders and/or the landlord would have needed to agree, and less than 10% opposed, for the variation to take place. I highly doubt a ballot even happened before the PPC was bought in so OPS even being there is unlawful, breaching the terms of your lease. In this legal sense,  the communal vote of the "directors" of the freehold company would have counted for ONE vote of however many flats there are (leases/tenants) + 1 (landlord). It's going to be interesting to see where this goes.  
    • @Whyisitthisthank you very much for asking. I am still feeling anxious, especially when someone rings the doorbell, or when I receive a letter I feel a it paranoid. I stopped going to the shops unless I really have to. I shop online now. When I see security I feel paralised. 
    • My expectation was their WS would include the best paperwork, like at least true copies of originals, but these just look wrong somehow, perhaps the font and size of font... Not sending me the DN in CCA request but producing it for evidence I would argue could be a tactic used by them... - Page 11 with ticks - there is no reference to IP addresses - Home addresses are correct for dates in documents   Just looking up example Defendant WS's while awaiting your thoughts on this
    • Hello lovely, just posting to check in to see how you are feeling now? Hopefully your feeling better? 
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'Classified Paid Line Entry' Worth checking your BT Business Bills - get it refunded!!


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Just a quick note to all BT Business Customers.

 

BT in their wisdom decided to add an extra charge of £12.28 per month for 'Classified Paid Line Entry' without telling anyone since December 2014.

 

I have spent most of the morning trying to sort out this with them and finally will be getting back nearly £100.

 

Worth checking your bills to see if they have added this to your account.

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I closed my account with BT a few months ago, but I am still being billed over £80 for this classified paid line entry. I have never signed up for this service and don't seem to be able to close the account. How did you get your money back.

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I closed my account with BT a few months ago, but I am still being billed over £80 for this classified paid line entry. I have never signed up for this service and don't seem to be able to close the account. How did you get your money back.

 

Hi, I managed to speak to young lady who finally took my complaint seriously and agreed that it was wrong.

 

I am just waiting for the revised bill to check the refund has been issued.

 

Hope you can get it sorted

 

JJ

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  • 3 weeks later...

Well I got my bill for this month and they have been good to their word and refunded the amount I asked for and now I am in credit.

 

Worth checking your BT bills to make sure they haven't been charging extra.

 

JJ

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  • 1 year later...

I have just realised that BT have caught me with this one. They are currently telling me that they will not refund the charges as "it has been on my bill and it is my fault that I didn't check it". This is after another BT rep told me that they would refund me.

 

I have escalated the complaint, but I think this practice is immoral at best and potentially illegal.

 

Anyway wait to see what happens with the escalation, but it is good to know that others have been refunded.

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Did you record the call?

If so just send it to them and ask for the promised refund.

What they say doesn't make sense: In their world I can charge my customers extra for services not required and if they don't realise immediately the money is mine to keep...

Nonsense!

This is almost as bad as when VM told me that because I had been overcharged "only" a couple of pound a month for 2 years they didn't have to give it back to me because it was a minimal amount.

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i have had the response to the escalation.

They have reiterated that there is no longer a policy of providing the refunds as I didn't notice quickly enough

- again I was blamed for not checking my bills.

 

 

Both CSRs that I have spoken to have claimed that they have been charged in the same way by other companies and therefore it is to be expected that I will be as well.

 

After some discussion, she agreed to break the company rules and arrange a 6 month refund for me and also gave me the name of the complaints department to write to.

 

 

I will be writing to them after I have taken some legal advice.

 

 

I don't believe they can prove I have had the letter and therefore I haven't entered into a contract.

 

I am sure if I pulled a similar stunt as a small business, every regulatory body would be jumping down my throat. I suppose I could see what trading standards have to say about it.

 

Will keep you updated.

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  • 2 weeks later...

I too noticed Classified Paid Line Entry £15.48 per month plus VAT. I was told by BT salesperson on another matter today that he had received a number of complaints about this and told me to ring 0800 833 400 press option 2 - a special number for this issue and they would give me a COMPLETE refund.

Rang the number - NO REFUND. Said they would escalate the request.

I feel a Victor Meldrew "I don't believe it" coming on.

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  • 3 months later...

I have been caught by this too. I noticed charges for an entry on my last bill. I don't recall receiving opt out letters ..I honestly didn't know I was in any book to start with! ..I have complained and escalated the complaint So far I have been able to cancel this going forward but BT wants me to pay the £100 charges on my current bill. I am awaiting a call from the escalated, escalated complaints manager(!) Has anyone taken this to the ombudsman, and if so, have you had success? Thanks

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