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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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ford dealer charged £400 for job should have costed £80


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need some advice

 

9yr old ford fiesta been having problems. stuttering as i driving. car ground to a halt. it would start up but quickly cut out

 

THEAA towed it to a local ford dealer who advised that it would not be seen for 5 days and advised it would cost £80 to be hooked upto their computer

 

day 6 ford called to say the computer could not communicate with the ecu and would cost upto £400 to conduct exploratory tests

day 7 guy who does checks is off

day 8 hes busy but will get round to it

day 9 hopefully hopefully today he can do it

day 10 at 3pm reception transfers call to guy in work stop. he says on day 5 it started and worked fine and car has been sitting in compound. he says he went to start it and failed so will need to look at it again hopefully today/ transferred back to reception. who says total bill is £80 so far

 

day 10 and 11 weekend closed

 

day 12 call from ford to say ecu is faulty and will cost £2000 to repair. declined the repair. total cost to pay to collect car is £400. told girl i need to arrange tow truck. informs me its running and can be driven off.

 

collected car and paid by credit card.

 

decided to trade it in as we need a reliable car as car still stutters now and again.

 

that dealer ecu is faulty as he is giving a years warranty and want to be able to go back in case theres a fault with the new one

 

he says ive been ripped off. no further work should have been offered if the computer could not have communicated with the ecu and it was clear it was faulty and was fruitless

 

work sheet says

 

investigate vehicle will not start, we have carried out ids checks unable communicate with the vehicle but will recieve ids,s, removed and installed pcm to gain access, checked feeds and earths , all ok. check communication wiring for continuity and isolator to feed and earths all ok

 

 

what can i do

:???: what me. never heard of you never had a debt with you.
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does sound as if you have been ripped, 400 to collect a car?

an honest dealer though re the latter?

 

complaint time to ford? wld the latter dealer be prepared to make a statement

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'day 12 call from ford to say ecu is faulty and will cost £2000 to repair'..........................

 

Unlikely.

 

H

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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the car was towed by the aa on a wednesday ford did say because they were busy and would not look at it till the Monday. so the first days are waiting they looked at it on the Tuesday. they hooked it upto the computer and it would not communicate with ecu informed they needed to do some exploratory tests. but the guy who does that wont be able to do it till the thursday. at this point i did not know the car was running or that the ecu was faulty. i was only told that they did not know what the problem was and thats why they wanted to do exploratory tests. the £2000 was for the work they already did. £400 plus a new ecu and reprogramming it

i have just an a complaint via their online form

:???: what me. never heard of you never had a debt with you.
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More and more horror stories about dealers.

Try to find a decent local garage.

All parts for a 9yo fiesta are available from scrapyards.

Most of them now trade on ebay and I never had a problem.

Look at this:

 

http://m.ebay.co.uk/itm/251918286193?nav=SEARCH

 

Reprogramming is around £50 from ford specialist (not main dealer).

Or you can swap the ecu yourself and try this:

 

http://www.justanswer.com/uk-ford/2u2wi-reset-ecu-ford-fiesta-st-2005.html

 

Maybe you can still save your motor 😊

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the car was towed by the aa on a wednesday ford did say because they were busy and would not look at it till the Monday. so the first days are waiting they looked at it on the Tuesday. they hooked it upto the computer and it would not communicate with ecu informed they needed to do some exploratory tests. but the guy who does that wont be able to do it till the thursday. at this point i did not know the car was running or that the ecu was faulty. i was only told that they did not know what the problem was and thats why they wanted to do exploratory tests. the £2000 was for the work they already did. £400 plus a new ecu and reprogramming it

i have just an a complaint via their online form

 

So, £400? @£80 per hour is 5Hrs, give or take. An ECU a generic term for all the modules and we have no idea which one it is is but they are about about £300. It takes 0.6 of an hour to programme which is £48. Even if the module repair came to £748 that leaves a balance of £1252 which is 15 hours of work.

 

Where exactly has the scaremongering figure of £2000 come from?

 

King122345's post above doesn't help either because there is far too little information here to declare this a 'horror story'.

 

H

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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So, £400? @£80 per hour is 5Hrs, give or take. An ECU a generic term for all the modules and we have no idea which one it is is but they are about about £300. It takes 0.6 of an hour to programme which is £48. Even if the module repair came to £748 that leaves a balance of £1252 which is 15 hours of work.

 

Where exactly has the scaremongering figure of £2000 come from?

 

King122345's post above doesn't help either because there is far too little information here to declare this a 'horror story'.

 

H

 

To me a dealer asking £2k to fix something that at most will cost £748 qualifies for the horror story of the week

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But neither you, or I, have any information about the alleged figure of £2,000.

 

The trouble with forums, this one and others, is that the ill-informed jump to conclusions that are more often than not, completely wrong.

 

Without further information it is impossible to deduce just what the issue is.

 

In fact this very forum speaks for itself, there are far more 'horror stories' on here than there is of 'independents'.

 

Bit like Tesco really, everyone like to bash Tesco, just like everyone wants to bash Main Dealers, with little or no justification.

 

H

44 years at the pointy end of the motor trade. :eek:

GARUDALINUX.ORG

Garuda Linux comes with a variety of desktop environments like KDE, GNOME, Cinnamon, XFCE, LXQt-kwin, Wayfire, Qtile, i3wm and Sway to choose from.

 

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ive sent them a compliant via their website. the £2000 is the price quoted. her exact words were when i said thats expensive were the ecu would be £1200 without fitting and you need to take into account the £400 already owing. so it would have cost £400 to fit and program.

the dealer said there hourly rate is £100 for working on a vehicle. the first half is £80 which includes connecting the car to their computer

:???: what me. never heard of you never had a debt with you.
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ECU? They rarely fail.

 

My money is on the mass air flow sensor... common with them cars and sounds exactly what happened to two of my friends cars, £7 can of brake cleaner and a screw driver would sort it. (Also happened to my Toyota recently)

 

Worth doing a bit of research before hand, join forums and ask for advice before going to the garage.

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Firstly, must be something far wrong in the way dealerships are run if it takes almost a week for car to be seen. Imagine if it were a newish Mondeo worth megabucks and driver was miles from home!!!!

What sort of training are these guys given that only one mechanic???? can do the work????

And you wonder why main dealers get bad reviews???? Amateurs, I would call them.

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I don't trust most garages.

 

My father's land rover had problem at high revs where the engine will lose power. A "specialist" garage spent 5 days looking at it, charged him £600 in labor, when they didn't find the fault. A second garage found it within a few hours, the coil packs needed replacing. They probably realised it was more profitable that they can just let the car sit for a few days and charge labor without actually fixing anything.

 

I'm surprised just how many garages jump to the conclusion that the ECU is faulty. Simple swap, and they can charge a fortune for it.

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