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Fashion World Item described incorrectly?


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Hello, I am new here but have referred to the site quite often for advice.

 

Unfortunately I now have my own problem.

 

I have a Fashion World Online Account and have ordered without problem since 2013.

 

Recently I ordered a Tutti Bambini Cot Bed for my new grandson.

I have copies (screenshots) of all details in the advert and do this as a matter of course now.

 

My son advised me that the bed was delivered this morning but without a mattress.

 

This cotbed was £199 plus a delivery charge from FW of another £10 plus their £3.50 on top......fine.

 

 

I looked at the advert again and nowhere does it state that the cotbed doesn't come with a mattress.

 

I started live chat with a chap called Samuel who, after I told of the problem,

advised me that the cotbed doesn't come with a mattress.

 

 

I asked him whereabouts in the ad it stated that and he advised me, for the price, it's not included.

That's all well and good but that was not stated anywhere in the ad.

 

Do I have any recourse with this situation at all?

 

Do I just take Samuel's word that it's not included in the price and buy another?

 

I can post attachments of the ads description if anyone needs this.

 

Any advice would be very much appreciated.

 

 

Thank you

 

 

May

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Having looked at the item on their website, whilst it doesn't specifically say one way or the other if the mattress is included in the price - the image shows it WITH so one could be forgiven for believing that this comes as seen.

 

I also checked out other sites, including Mother Care - again they show the image with the mattress and don't say specifically if one is included however, this statement is shown right at the very end of the product details..

 

Don't Forget...

 

Make sure you take a look at our large range of mattresses so you can be sure that you have the best mattress for your cot bed!

 

So this kind of implies that a mattress is NOT included.

 

Mind you for the price they are charging for the cots.. I would want not only a mattress, but the baby as well !!

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HUGE THANKS to all who replied!

 

 

I will attach everything that I have screenshots for.

Again, any advice greatly appreciated.

 

 

Tbh I don't hold out much hope, I just thought that the advertisement should have stated "Mattress Not Included" or wording to that effect and just seemed somewhat misleading......

 

 

Thank you

May

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Sadly I think this is just poorly advertised and I think you are going to have to buy the mattress separately :)

 

I would however think a letter to their Head/Registered office in the form of a complaint would be a good idea.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you for the reply.

 

 

Yes I think that may have to be my next course of action.

 

 

I really do think that someone like FW would have advertised it better.

 

 

I'll compile a letter and I'll pop back and let you know how I get on........if indeed, I get a reply :-\

 

 

All the best and thank you for your help.

 

 

May

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CEO time me thinks?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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