BCW threatening home visit for Orange 'debt'

[moneydragon]

BCW have been chasing me re an alleged debt to Orange

 

 

and I must admit I have just been ignoring them,

 

 

however a few weeks ago they threatened me with a home visit so

 

 

I sent the letter which I got off here to say you get not visit my home and I will only communicate in writing.

 

 

Below is their reply:

 

The stage in which we issue a letter regarding a Home Visit forms part of our automated process.

This is pre-determined by Orange.

 

 

A Home Visit is only proposed when every other available means of contacting you has been exhausted

and an amicable resolution in this matter remains absent.

 

 

We have attempted to contact you on a number of occasions prior to our letter

in which we advise of our intent to arrange a Home Visit.

 

 

We are therefore satisfied that we have afforded sufficient opportunity for you to contact us to discuss this account.

 

The case you have referred to is not applicable to your circumstances.

 

 

As part of the agreement that you entered into, you agreed to repay the full outstanding balance

and that where necessary Orange could recover the debt by outsourcing the debt to a third party,

which included by way of doorstep collection.

 

We are entitled by law and under contract to recover monies outstanding

and we are allowed to take reasonable steps in accordance with regulatory guidance to recover such monies.

 

The OFts Guidance on Debt Collection reference to making an appointment on field visits relates to,

where say, the agent has called round and advised by the customer that it was not a convenient time,

then he should make another appointment.

 

 

An appointment is not necessary for the initial visit.

lf however, the customer is not there at the agreed time,

then the agent can call again at an unscheduled time.

 

ln relation to your request for no telephone contact

I confirm that we have removed all telephone numbers held for you, from the account.

 

Please note payment is now due therefore please contact our office on 0845 117 025g

in order to discuss the repayment options available to you.

 

 

A cessation of collection activity will remain on the account for a further 10 days

in order to afford you sufficient time to contact us.

 

We are a member of the Credit Services Association who can be contacted in the event of you remaining.

 

Would appreciate some advice

 

 

– shall I reply to this, just ignore them or just send them a cca?

[renegadeimp]

If y ou send them a letter saying no home visits, then it doesnt matter what excuse they use. They cannot come to your home. End of discussion.

 

The letter they sent you is a bog standard one where they rely on your lack of knowledge to get you to back down so they can do what they want. Besides, why would you contact the CSA? They are just a bunch of DCA's with a different name.

[citizenB]

This reference to the CSA (Boys club of the Debt Collection Industry) is really getting annoying. It has no power to determine what actions can and cannot be taken. It can only request that its members adhere to the regulations and laws already made by parliament and administered by the Financial Conduct Authority. Shows how out of touch they are as well as the OFT no longer exists and hasn't done for nearly 12 months ?

[i hate bailiffs]

When was the last payment on this account?

It is not uncommon for court paperwork on a orange account

 

A debt collector has no powers to do anything if they visit

[moneydragon]

Thanks for all the replies.

 

 

I last made a payment to Orange about three years ago as for BCW I have never had anything to do with them.

 

 

So would I be best to cca them?

[renegadeimp]

CCA isnt valid for a service agreement.

[moneydragon]

CCA isnt valid for a service agreement.

Thanks renegadeimp, so how do I get them to prove they actually own this so called debt?

[renegadeimp]

Youll likely have to SAR them or check your credit files to see who the current administrator of the account is.

[dx100uk]

you've batted them away before

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?172069-Bucanhan-Wells-Final-Demand-orange-BB-debt

[moneydragon]

you've batted them away before

 

 

http://www.consumeractiongroup.co.uk/forumhread.php?172069-Bucanhan-Wells-Final-Demand-orange-BB-debt

 

God dx where did you find this. I totaly l forgot about this one, which was for Internet that had been paid and was easy to tell them to **** off.

 

They are now chasing me for a mobile account.

Must be getting old and memory fading