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    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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Shop Direct Want To Offset PPI to DCA - help **WON paid Direct to me**


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Hi,

 

I am new here and would like some advice as i am quite confused.

 

I had a PPI claim with Shop Direct upheld by FOS.

My account was sold on to Lowells whilst in a debt management plan, of which i still am.

 

Lowells are not a partner of Shop Direct and they have confirmed to me that Shop Direct no longer own the debt.

 

Shop Direct have wrote to me to say they will offset my refund straight to Lowells.

 

I was under the impression that as the debt is no longer Shop Directs as they sold it to Lowells then this cant be done.

Whilst querying this yesterday with the FOS the lady there told me as Lowells is a debt collection agency then Shop Direct can do this.

 

I am going to put in a complaint to Shop Direct to see if I can get the refund paid to me but just wondered if anyone has any knowledge on this.

 

I have a far more pressing debt in which this refund would have helped with alot, so hoping anyone with any advice would be able to help.

 

Thanks

 

Stacey

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You need to complain to Shop Direct immediately and state that you want the payment to be made to you directly.

 

The account is no longer with SD - it has been sold on and as such there is no right of offset. The FOS has a page which offers guidance on the right to offset:-

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/40/40_setoff.htm

 

NOTE - "...the account from which the firm transfers the money - and the account from which the money would otherwise have come - must both be held with the same firm..."

 

Thus, in selling off the account to Lowlife, SD have no further interest in this account - it is no longer held by them therefore there is no right to offset

 

If they disagree, advise that you will put the matter formally to the FOS, and in doing so you must point out their own guidance

 

That would be my reading of it anyway!

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Agree - we've just dealt with Shop Direct for duff charges they took, had to take them to court eventually.

 

Their solicitor said that there was an outstanding 'debt' that had been sold to Lowell and part of our complicated agreement for redress was that we would clear that directly with the DCA.

 

We wrote to Lowell, they wrote back, we've written again - as yet they have not given us a clear assurance that they will do as they are asked, they just say 'yes, pay us' - no way are we playing their silly games !

 

Tell SD they are wrong and they must pay you.

Be good to those who give you advice that helps - click the star to give them your thanks by way of a reputation credit.

 

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The potential problem I see is that there may be clauses in the sale agreement allowing shop direct to buy back the debt or part of it. I do not necessarily agree with it however I am aware of it happening in several cases. I am afraid I do not quite agree with sidewinders interpretation of the old fos guidance for that reason.

I would though say it is worth a try.

Any opinion I give is from personal experience .

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matters not the FOS guidance is 'old'

 

 

its current policy

if it were not it would have been updated.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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its also worthy to note that any buy back or offset clauses must be contained in the original T&C when you signed up.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Dx

What you say about it needing to be in T&C's is generally correct but if there was no part about selling your debt on the account would be unenforceable anyway as they could not have sold it on. I was making a point that my interpretation is different to sidewinders and as you should know it does happen.

 

I also said that IMO I thought it was worth a try, they certainly should not be paying the money directly to Lowells which seems an idiotic business idea anyway. Just increases their paper loss

Any opinion I give is from personal experience .

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It has been known for the original creditor to purchase the debt back then offset the PPI against the outstanding balance. Barclays and Capone are two that have been known to do this.

 

I imagine this is purely a paper exercise and nothing really changes hands.

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

Hi,

 

just wanted to give you an update on this.

 

Shop Direct did indeed buy the debt back from Lowells and offset the PPI comensation and then sold the debt back to Lowells.

 

I have gone back to FOS and they have agreed to re open my case.

 

Will post when I have some more news on this.

 

Does anyone know with FOS the timescale of looking at a re opened case. Not sure if im looking at a couple of years again?

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If they brought the debt back then you may be onto a loser here

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Did you receive any notice from Shopdirect or Lowell?, whether its a putback option within the heads of sale or not it still requires a notice of assignment to be given to the debtor. I wouldn't put it past either to conveniently forget...... not sure how interested the FoS would be in the legalities [probably not much] but if you ask it to reconsider and it goes against you I'd certainly request sight of any open documents its prepared to divulge to you before you sign on the dotted line.

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I received a letter saying it would be offset, nothing to sign or to say i accept the decision.

 

 

Also, no notice from Lowells to say they recieved the money anyway.

 

 

To confuse things more Lowells have a third party acting for them which is NCO Europe who i make my monthly payments to on this account. But never had any paper work to confirm the offsetting has been received.

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At the very least you need to see a statement showing that the PPI has been deducted from the outstanding balance. Does it reduce it by very much ?

 

I suspect you would be looking at a good length of time with the Ombudsman :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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What type of debt is this btw? credit card? catalogue etc?

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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ok then if they want to play dirty, so can you maybe.

 

If you have not already done a full subject access request and you know they have charged you for late payment fees then now would be the time to do it. they can be reclaimed as well

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I recieved a letter saying it would be offset, nothing to sign or to say i accept the decision. Also, no notice from Lowells to say they recieved the money anyway. To confuse things more Lowells have a third party acting for them which is NCO Europe who i make my monthly payments to on this account. But never had any paper work to confirm the offsetting has been recieved.

 

Letter from the FoS or shopdirect?

 

Do you have the decision notice from the Ombudsman?

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Would help if we knew the dates of each [which came first], the delay between service of each and the content of the decision please.

 

Try the case studies from 118/7 onward to see if your circumstances fit any earlier Ombudsman decisions..... fair and reasonable are pretty much the catch all in instances such as yours and if you do fit you have a point of reference to throw back at the FoS should it disagree.

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/118/118.html

 

 

Make certain of your position prior to engaging with the Ombudsman though, get the argument right first time and you stand a better chance

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Thanks for that i will have a read.

 

My case was upheld by the FOS in October 2014, letter was sent to me then confirming this and to wait for Shop Direct to be in touch. Shop Direct eventually wrote to me in February 2015, stating the amount to be awarded and they would be off setting against the debt with Lowells.

 

I wrote to Shop Direct and asked if it could come to me as I am in financial difficulty they rang me and said no, and they were well within their rights to offset.

 

I called back to the FOS asking them if it was allowed and they have decided to re open my case earlier this week.

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Then i think it must beg the question of whether it was acting either fairly or reasonably be delaying redress and effecting its putback option in the knowledge that you were financially distressed. When the decision was upheld in your favour it had no commercial interest in any of your debts.

 

The Ombudsman will probably require sight of your personal finances prior to making a decision so it may be worthwhile getting together a copy of your bank statements for the period and your cra file to support your position.

 

The FOS use CONC as its source/ terms of reference [previously DISP]....... the fundamental principles of which are here http://fshandbook.info/FS/html/handbook/PRIN/2/1

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  • 1 month later...

Hi,

I just wanted to update my situation.

 

 

Shop Direct today agreed to send me the PPI refund direct by cheque.

 

I had a reposession order on my home and they agreed to pay me after asking them directly again.

 

 

The FOS started investigating and i can now end my complaint with them.

 

Many Thanks to people who gave me advice on this.

 

Stacey

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