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    • I recently bought some trainers from Sports Direct and was unhappy with them and their extortionate delivery and return postage charges. So I tweeted about being unhappy, and received a reply from someone claiming to be from Sports Direct asking me to send my order number and email address by pm, so a claim could be raised. Which I (stupidly) did. The account used Sports Direct's name and branding, and a blue tick.  The following day I received a call from "Sports Direct Customer Service", and with a Kenyan number. They asked for details of the issue, and then sent me an email with a request to install an app called Remitly. They provided me with a password to access the app. And then I saw that it had been setup for me to transfer £100, and I was asked to enter my credit card number so they could "refund" me. I told them I was uncomfortable with this (to say the least), and was just told to ring them back when I did feel comfortable doing it. Ain't never gonna happen.  I just checked my X account, and the account that sent the message asking for my details is gone. I feel like a complete idiot falling for what was a clear scam. But at least I realised before any real damage was done. So if you make a complaint about a company on social media, and you get a reply from someone claiming to be from that company and asking for personal details, tread very carefully. 
    • The good news is that their PCN does not comply with the Protection of Freedoms Act 2012  Schedule 4.. First under Section 9 (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; (b)inform the keeper that the driver is required to pay parking charges in respect of the specified period of parking and that the parking charges have not been paid in full; The PCN does not specify the parking period. AS you rightly say the ANPR times do not include driving to the parking space and then from there back to the exit. And once you include getting children in and out of cars especially if seat belts are involved the time spent parked can be a fair bit less than the ANPR times but still probably nowhere near the time you spent. But that doesn't matter -it's the fact that they failed to comply. Also they failed to ask the keeper to pay the charge.  Their failure means that they cannot now transfer the charge from the diver to the keeper . Only the driver is now liable. As long as UKPA do not know who was driving it will be difficult for them to win in Court as the Courts do not accept that the driver and the keeper are the same person. Particularly as anyone can drive any car if they have the correct insurance. It might be able to get more reasons to contest the PCN if you could get some photos of the signs. both at the entrance and inside the car park. the photos need to be legible and if there are signs that say different things from others that would also be a help.
    • Farage rails and whines about not being allowed on the BBC ... ... but pulls out at the last minute of a BBC Panorama interview special. It was denied it was anything to do with his candidates being outed as misogynists and Putin apologists, or that farage was afraid Nick Robinson might throw some difficult questions at him ... despite farages recent practice at quickly cowering in fear.   It was claimed 'it wasn't in Nigels diary'     Nigel Farage pulls out of BBC interview at last minute amid Hitler row WWW.INDEPENDENT.CO.UK ‘Panorama’ special postponed as Reform UK party faces row over candidate who claimed UK would have been ‘better off’ if it had...   Waaahhhh
    • i'd say put lowells to strict proof of where the payment came from. cant hurt to send SB letter, even if proved not. at least they get your correct address. they'd have to link the old IVA times scale to a payment  these IVA F&F pots (if thats where it came from) most mugs dont even know they are not only taking most of your payments on fees but also creaming money off to supposedly offer F&F's.  funny when the IVA fails or is complete these sums of money in F&F pots never get given back or even mentions... these IVA firm directors esp with regard to knightsbridge and creditfix were fined and struck off more times than Paul Burdell of Link Fame and still managed to continue to scam people.
    • Hi everyone, I received a charge certificate with a charge of £165  in April 2022 however I never received a PCN and NTO before that. I responded by requesting original PCN reissued in the hope of getting discounted rate which was refused however I was offered to pay £110. I received an Order of Recovery in May 2023 and submitted a witness statement on time by email to get the original PCN re-issued. I received a Notice of Enforcement in February 2024 I contacted TEC that I had submitted TE9 on time and they advised me to submit a late witness statement and TE7. I did as advised and also attached the original email and witness statement as proof to show that I had submitted my witness statement on time. The council disputed my late witness statement by saying that I likely received the PCN and that I did not submit a valid late witness statement without specifying why it's not valid. The court refused my late witness statement without giving any reasoning behind their decision (so much for the transparency). This is really outrageous as I did attach the proof of submitting the witness statement on time and it seems like the court just decided without looking at the case files. Can someone please advise me what should I do now? Any help is appreciated. I have attached all the documents below.   Documents.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vodafone / carphone warehouse nightmare.


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I took out a voda phone contract with cpw and was told I had 30 days to cancel if I wasn't happy.

 

This turned out to be untrue so I complained and said I was missold and cpw agreed to cancel the contract and pay any charges associated with it. They sent a courier to collect the phone on 20th Oct 2014.

 

At the end of November I recieved a bill from vodafone so called cpw asking why when the phone was returns and was told I need to call vodafone and get them to send a final bill with any settlement fees. the woman at vf said they couldn't manually generate a bill and is have to wait till the next bill date is end of December.

 

The bill arrived for £65 so I took it to my local cpw store and then a week late got an email from the debt collectors so contacted cpw again asking what the hell'a going on it's been 3 months now since I returned the phone. They said the bill didnt have the full settlement fee so they can't fully disconnect the account until they have the right bill. I went back to vf and asked for the right bill. They sent the same bill. I called again and they sent the same bill again. So third time I lost it and said you're messing me about. The guy explained this was the correct bill and that because the phone had been returned all fees had been waived!

 

So I went back to cpw and told them this and they said they'll speak with vf. They came back saying they wouldn't pay this as it looks like usage for when I used the phone. I explained that I never used the phone. So I looked through the bills and there was only a 50p charge on the october bill and then the line rental. I explained that I'd already paid for the October line rental in the first sept bill cause you pay in advance so didn't need to pay anymore line rental and the cpw said well they've given you a credit for that and I said no the credit is for December line rental and he insisted no.

 

Cpw aren't having it and said I need to speak to vf again.

So I call vf again and the guy I spoke to said no you're not liable for that and I'll tell you why. Cpw returned the phone on the 28th November over a month after you returned it to them. That's when vf closed the account and waived the line rental generating a credit for the December line rental that had been charged. I asked him if he could put it in an email so I could send to cpw. He said yes and then didn't. So I'm at a loss because im going round in circles and got debt collectors chasing me. For nearly 2 months line rental when I had the phone for less then a month.

 

Sorry it's so long but what can I do ?

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Hi

First of all, please go check your credit file. VF are very prone to slapping defaults on with little or no notice.

 

Next, we have a VF rep here. I would post the link but it doesn't want to work for me. You could try it yourself and see if it works for you.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2014**&p=2343766&viewfull=1#post2343766

 

If you need to phone them, please record the call and no, you don't have to tell them that you are recording. When Lee does respond, he will usually agree to email you with what has been discussed.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hopefully lee will see this in the morning and get on with it.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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  • 1 month later...
Hi renee125,

 

I've got your email and I'll get back to you as soon as I can.

 

Kind regards,

 

Lee

 

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Vodafone UK

 

This has now been sorted. Thanks to Lee.

Cpw continuously gave me the run around saying these charges were my responsibility cause I hadn't given a months notice!!! That's a new one. In the end I threatened to take them to court and said I'd spoken to Ofcom and they they got all panicky and offered me the £65 but that wouldn't have helped my credit file! But Lee looked into it. Saw the phone had been returned so got the £65 cancelled and the credit file corrected! So glad I found this site.

 

Thank you so much Lee. You are a credit to vodafone!

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Cool! well done to you and Lee (once again)

 

 

Has credit file been updated as yet? If not, we will wait for confirmation before I place resolved at the head of this thread.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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