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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Andy111
      General question about CCJ's if not enforced or extended after 6 years

      By Andy111 · Posted

      Thanks for the reply and clarification, that might just explain why in my case contact has pretty much ceased. Though with such companies it doesn't mean they won't ever threaten to return to court as a tool to force one's hand if they feel they are not self informed on their chances etc.  But concerning how last year they tried to use the CCJ to get a charging order and the court granted an intirum order on our mortgage using the CCJ that would have been a good 2-3 months beyond the 6 years, should the court not have checked the age of the CCJ in the first case or would they always grant an interim order simply off the back of a CCJ being produced without even checking the age of it?.  Had I not defended that action at the time they may well have got a default using a CCJ older than 6 years which could be a concern going forwards. At the time when I contacted the court to question the paperwork for a final order application the clerk suggested people don't get informed when companies apply for interim charging orders, they are automatic if a claimant has a CCJ and people only get contacted once a date for a final order application goes through. kind of begs the question if such companies can continue a seemingly backdoor method to attempt default action if un-defended if the initial application doesn't need to check the age of a CCJ?.
    • Grimwal
      Evri driver walked off with packages - Advice on possibly recovering them?

      By Grimwal · Posted

      Hello!  Wondering if someone can help with this.  I suspect not but worth a go.  I appreciate the "contract is with the seller" line, which is what Evri has fed me but wanted to see if someone with experience in these things could suggest anything else I could do here.  I appreciate there are many topics about lost parcels - My parcels weren't lost, until the driver walked up to my door with them and then decided to make them lost/stolen... I'll summarise what has happened.  Wednesday of last week - Evri delivery driver stole / walked off with 3 of my parcels.  -  Arrived outside my properly, took photos (3 separate photos as its 3 separate deliveries) of the tops of the parcels (pointlessly zoomed in on just the labels, couldn't see anything else, other than a small piece of the pavement and a little weed, which doubly confirms it was outside my door as I can see the same plant), marked the order as delivered and walked off with them.  He's marked on the Evri GPS marked that he was outside.   -  3 different deliveries, from the same company (same boxes etc.), but 3 separate tracking numbers. -  Went through the Evri bot which opened a case on each tracking number.  I then phoned them and left a voicemail explaining what had happened. -  24 hours later had a canned response asking me if the packages had turned up and to check around etc..  I responded explaining again what happened and that they've definitely been taken. -  4 days later,  this morning, I get a response telling me to ask the merchant to refund me. I've responded to this message with a long email, repeating what I said, that I believe the driver has stolen these packages and that he took those suspicious top down shots of the packages, marked them as delivered without ringing or knocking etc.  I've said that I expect them to investigate further, but I gather they won't. In my several messages to them initially and later, I told them I don't care about a refund and wanted the parcels.  They contain some sentimental stuff, nothing of high monetary value, hence me going to this trouble.  I only paid £25 for the contents. I did contact the merchant when this first happened and they asked me to wait a few days.  They ended up refunding me despite me asking them not to and that I wanted them to escalate it with Evri because this appears to be a case of theft.  They didn't seem bothered - Refunded me and told me to go back to Evri and escalate it with them? So - Is there any way to compel Evri to conduct a proper investigation with this driver?  Search for my parcels? I have quite a lot of deliveries handled by Evri (not out of choice) - They used to have a fantastic chap and I rarely had any issues.  He has been replaced by a new guy and I believe the route is handled by this same guy who I believe has taken my packages.  Naturally, I fear this is going to happen again in the future if no investigation occurs. Appreciate any assistance - Thanks for reading. Al.  
    • dubai 5 0
      Idr/J&P Emirates NBD - credit card in Dubai

      By dubai 5 0 · Posted

      its not a good thing or a bad thing its ongoing. mines gone the same route. these new notifications are equally meaningless.
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      Shein has been linked to unethical business practices, including forced labour allegations.View the full article
    • stu007
      Are There Any Social Workers on CAG ?

      By stu007 · Posted

      Hi I have to agree with @unclebulgaria67 post#3 For the funding side of moving to a new area and it being private supported accommodation I would also suggest speaking to private supported accommodation provider about funding but also contact the Local Council for that area and have a chat with them about funding because if you are in receipt of Housing Benefit certain Supported Accommodation that meets a certain criteria is treated as ‘exempt accommodation’ for Housing Benefit purposes but you need to confirm this with that relevant Council in your new area especially since it is Private Supported Accommodation as each Council can have slightly different rules on this. If you have a certain medical condition look up the charities and also have a wee chat with them as they may be able to point you to different Grants to assist with moving costs and your question about funding for private supported accommodation as well.

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Signed Three contract in store. Thought I had 14 day cancellation. Do I?**RESOLVED**

billywilder

By billywilder
in Telecoms - mobile or fixed

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billywilder

billywilder

Posted
Posted

Hi

 

I came on this site to find out about my student loan deferment

and realised that someone may be able to help me with a spot of bother I have got myself into.

 

I went into a Three store 3 days ago to look at a phone I was thinking about buying.

 

 

I ended up buying it on contract and

was under the impression that I could cancel it

and have my money refunded as

I specifically asked the salesman "I can cancel this can't I" me meaning that I would not be worse off financially if I did.

 

I went into store to cancel it because I decided it was too expensive

and was informed that there was no 14 day cancellation option and I have to keep it.

 

Is there any way for me to get out of this because it is not very economically viable?

 

From what I have read some companies offer a 14 day cancellation service

but are not required to by law if you go into store to sign the contract.

 

 

Any information to contradict this would be gratefully welcomed.

 

 

The phone and sims are unused and sealed.

 

Thanks

Jon

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fkofilee

fkofilee

Posted
Posted

It depends on the terms you signed, anyway dont bother with the store.. .

 

Email; [email protected]

 

Thats the head honcho of 3 :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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silverfox1961

silverfox1961

Posted
Posted

Hi,

Were you offered a full copy of the terms and conditions of the contract? I suspect not as they tend to have them on their site and don't allow you instore to check them. If they did offer you the full terms and conditions then did you read them before signing?

 

I ask this because my daughter went into a 3 shop to upgrade and they told her that they don't keep full terms and conditions in store. they also advised her that if, when she had read the terms online she decided not to carry on, the contract would be cancelled on return of the phone.

 

I do agree with the above post. Contact the boss.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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billywilder

billywilder

Posted
  • Author
Posted

Thanks for the answers and the contact for head honcho.

 

The short contract that I signed says that I can exchange the device if I am not happy with it within 7 days. Not sure what they mean by that, as I have one 24 month contract at £27 a month including phone and and one 12 month contract at £7 a month without.

 

I'm still not really sure what my position is if any and what I should ask from the head man.

 

Thanks

Jon

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silverfox1961

silverfox1961

Posted
Posted
Thanks for the answers and the contact for head honcho.

 

The short contract that I signed says that I can exchange the device if I am not happy with it within 7 days. Not sure what they mean by that, as I have one 24 month contract at £27 a month including phone and and one 12 month contract at £7 a month without.

 

I'm still not really sure what my position is if any and what I should ask from the head man.

 

Thanks

Jon

 

I would be asking that if I cannot read the full T's&C's before agreeing to a contract in store then why am I not able to cancel the contract?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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steampowered

steampowered

Posted
Posted

Hi

 

You would have had a 14 day cancellation period if you entered into the contract by phone or online. As you bought it in store I'm afraid I don't think you have a statutory right to cancel.

 

However, as you were specifically told by a salesman that you have a right to cancel, 3 should honour that. If they do not then you would be able to bring a small claim against them for misrepresentation.

 

If you aren't getting anywhere in store, then I would escalate your complaint to their head office. I think you should say you are terminating your contract with 3 and explain why, and ask them how they would like you to return the phone. If you still don't get anywhere then you will need to write a 'letter before claim' threatening to bring a small claim against them.

 

 

In the meantime you might as well have a read through your paperwork and their T&Cs to see if there is anything in there which might help you.

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billywilder

billywilder

Posted
  • Author
Posted
Hi

 

You would have had a 14 day cancellation period if you entered into the contract by phone or online. As you bought it in store I'm afraid I don't think you have a statutory right to cancel.

 

However, as you were specifically told by a salesman that you have a right to cancel, 3 should honour that. If they do not then you would be able to bring a small claim against them for misrepresentation.

 

If you aren't getting anywhere in store, then I would escalate your complaint to their head office. I think you should say you are terminating your contract with 3 and explain why, and ask them how they would like you to return the phone. If you still don't get anywhere then you will need to write a 'letter before claim' threatening to bring a small claim against them.

 

 

In the meantime you might as well have a read through your paperwork and their T&Cs to see if there is anything in there which might help you.

 

Hi, Thanks for the reply. I have written to head office and have the executive office dealing with it. I am having no luck with them so far but am pushing for a full refund.

 

I was told I can cancel and also I was told that the new contract would be free for 0844 numbers which it is not. They are trying to say that the information is available around the store and in the terms and conditions of the contract but I have said that I have been told them and have no reason to question the salesmans word as I don't expect to be lied to . Also that the terms and conditions are summarised in the contract I signed and the full ones are linked to so are not easily accessible.

 

To be honest I'm surprised that they still push for me to keep the contract as I have been a good customer of theres for years and I don't want the new contracts at all. They are basically trying to make me pay for something I don't want on a technicality of their contract system.

 

I'll see what their next move is. Should I just cancel the direct debits then and carry on from there or leave them in place and fight my corner to get them refunded? I may have to follow the small claims path as there are two things I was told verbally that are just untrue. Is this easy to prove as it is word against word? The replies I am getting are that the employees always follow guidelines etc etc. which is rubbish.

 

Thanks again

Jon

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steampowered

steampowered

Posted
Posted

If you just cancel your direct debits you risk damaging your credit rating. If you can't resolve it then ultimately you will have to go to small claims. You can't prove what you were told verbally so you would have to take a chance with the judge.

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silverfox1961

silverfox1961

Posted
Posted

Well done for staying on the ball with this. Keep every letter/email just in case it comes back to bite you in the future and keep an eye on your credit file too.

 

I will mark this thread as resolved.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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