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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Vodafone Porting Issue & Appalling Customer Service


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Hi Everyone,

 

I've been having an ongoing issue with my Vodafone mobile service for over 2 weeks now. Having a quick glance at these forums Vodafone seem to feature quite a bit which doesn't fill me with hope.

 

I originally requested to port my number from Orange to Vodafone pay and go - originally scheduled to go through on the 10th but actually went through on the 11th. On the 11th my old orange sim lost all signal and new vodafone PAYG sim could make and receive calls/texts showing my orange number - so the port did go through. Since that date though I have been unable to use any internet data. I have been on the phone to customer services almost every day since then, being passed from one team to another with nobody having any real idea of what is going on. I've been through APN settings, they've tried pushing through the port again, been told the APN settings need to be reflected on the vodafone system - still no data! The problem seems to be deeper than just no internet, whenever I give the advisor my number I cannot be found on the vodafone system even though I'm currently using their services!

 

Every advisor I speak to tells me to wait another 24-48 hours and promise me that this time my problems will be resolved as they have been escalated to the porting team/fault desk/manager. I must have had about 7 escalations now. Unfortunately they never are fixed and to this date have recieved no call back from customer services at any point!

 

The level of service has been shocking. I am often hung up on as I'm passed between departments every day - nobody taking responsibility or initiative to solve the problem. I never receive my promised callbacks - about 4/5 to date. They seem to deal with faults by sending e-mails instead of physically talking to anyone and I am unable to get through to anyone to make any formal complaint.

 

I have requested my PAC code to leave but am told this is also unavailable to be generated as I'm not in the system. I have now looked into Ofcom regulations for porting and PAC codes. Porting should be fully completed within 2 days and a PAC generated within 2 hours of the customer requesting it. I asked to make a formal complaint today and was told I was unable to do so until the 8 week point and advises I have to wait another 6 weeks to do so. I am not willing to go without data services for this length of time - I feel that 2 weeks is more than an adequate amount of time for Vodafone to have dealt with this issue.

 

I've now been through multiple outlets to try and solve this issue - in store, on the phone, the e-forum and e-mail. No success so far.

 

Any advice on how to take this further and deal with what has been a frankly very disappointing and poor service from a leading mobile provider.

 

Cheers,

 

Cameron

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Hi Lee,

 

Was still waiting to hear back from you about compensation for the delayed port, any word on this yet? Also realised i had some credit on the account which hasn't transferred over with the port - was wondering if you would be able to restore this for me too as I leave for holiday tomorrow and would be good to have some credit on the account.

 

Cheers,

 

Cameron

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  • 2 weeks later...

Hi Lee,

 

Sorry to bother you again and thank you for all your help so far but my voicemail service doesn't seem to be functioning correctly. Whenever I call 121 it just hangs up - same if I call 1211. Have been on the phone to customer services and they couldn't seem to see any problem with it. Just wondering if it could be related to the porting issue?

 

Cheers,

 

Cameron

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  • 1 month later...

Hi Lee,

 

After all the hassle I had trying to port this number in fully I was still left without voicemail services. Tried to resolve this with customer services for about a month, again being told every time it would be solved within 48 hours. As before this was never the case and I ended up missing a lot of important messages. So I decided to port my number out to EE. On the port date my number I wanted to port was showing when making calls from my EE sim card. However all my incoming calls and texts are still received to my old Voda sim card from which I can make calls and texts too - I appear to be completely active on the Vodafone system. Naturally I have raised this with EE and it is now with their executive office. Their head of porting has informed me they are still waiting on a number of files to be transferred from Vodafone to fully port in my number. This has been escalated to the Vodafone porting team a number of times over the last month (almost daily) but the files have still not been transferred. Again have tried to speak to Vodafone customer services about it but they are truly useless in being able to help at all.

 

I would be very grateful if you could look into this for me and identify the issue that the Vodafone porting team are experiencing.

 

Kind Regards,

 

Cameron Semple

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  • 3 months later...

I am having the same issue with porting. Gave my pac on June 30th wasn't meant to be ported from o2 the next day and 9 days on I can only make calls nothing else. Been phoning vodafone everyday and being told will be sorted out Iver 24 hours. Passed to department to department been cut off many times. No one ever phones me back as promised. Been told different things like files not transfered properly, account not set up properly, porting was cancelled, porting request still open. Even been told that I have lied by one agent. Tried to complain but am told there is no complaints department. At the end of my tether. Have already contacted ofcom.

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  • 4 months later...

Hello Lee,

 

 

Apologies for hijacking the thread but I have tried contacting Vodafone via all possible means of contact and so far I was ignored every time.

 

 

My name is Tom

I have a few serious, ongoing issues with Vodafone which still remain unresolved.

One from as far as February 2014, when Vodafone damaged my handset via their remote desktop assistance and forced me into a new contract after denying I was entitled to replacement handset (although my handset was insured with Vodafone)

And a more recent one with regards to my unusually high bill. I have tried contacting Vodafone customer services via Live Chat, where I was given email address to a gentleman called Nitin Pathak.

I have emailed Mr. Pathak a few times already but had no response whatsoever. I have messaged Vodafone Customer Service forum from the link I have received via Vodafone facebook page, also no reply.

I have kept all records of my chats and can prove that Vodafone has been responsible for the mistakes as their representative admitted it during my live chat with him.

However, I have written so many ghost messages and wasted so much time doing that, I would rather hear from you first if you are interested in looking into my outstanding disputes before going into more details.

My phone has just been disconnected due to unpaid, disputed bill. Instead of dealing with the dispute, Vodafone simply disconnected me.

My contract with Vodafone is coming to end in February 2016 and so far I am not at all motivated to sign a new contract.

I would appreciate if you or anyone from Vodafone could look into this.

Regards

Tom

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