I have just had a phone call from someone at Customer Relations who says she is taking over this problem, and will provide me with updates by 4pm today. Let see what happens

thanks and done

I had requested porting on mon 29th June 2015 and was told it would be done on Tues 30th. On Wed 1st July my o2 sim went dead, and the vodafone temp number stopped working but I could make calls which showed my ported number but could do nothing else. I have spent 3-5 hours a day since trying to sort this out. I have been told so many things are the issue and each time being told it will he solved and been escalated within 24 to 48 hours. I have been told the files weren't transferred from o2 properly, affecting a lot of customers and would need to be extracted individually, that the porting request wasn't done, that it was cancelled, that the account isn't set up properly. I am a surgeon and patients have not been able to contact me. I have been passed from pillar to post and each time with false promises. Agents have been promising to call me back. I sent a complaint email and rather than dealing with it was told to speak to live chat which I have done so many times. I am exhausted with the whole process now.

I am having the same issue with porting. Gave my pac on June 30th wasn't meant to be ported from o2 the next day and 9 days on I can only make calls nothing else. Been phoning vodafone everyday and being told will be sorted out Iver 24 hours. Passed to department to department been cut off many times. No one ever phones me back as promised. Been told different things like files not transfered properly, account not set up properly, porting was cancelled, porting request still open. Even been told that I have lied by one agent. Tried to complain but am told there is no complaints department. At the end of my tether. Have already contacted ofcom.