Ebay customer service problems

[phatj25]

I have placed 4 calls over the last week to Ebay customer service about a seliing issue that I have on my account.

 

 

I have insisted on filing a report with the customer service about the issue in which

 

 

Ebay authorized the buyer of an item that I had sold with "no returns" to return the item just because they insisted on doing so.

 

 

There was actually nothing wrong with the item or the ad and Ebay made me eat the shipping on the return.

 

 

The buyer already had 3 feedbacks just prior to this issue listed in their feedback section from other sellers

that had listed that this was a continuing issue with this buyer.

 

 

Ebay just ignored them

 

 

Each time that i have called,

I insisted on submitting a complaint about this issue

and each time I was placed on "indefinite" hold by the customer service rep.

 

 

I called 2x yesterday and the same exact thing happened,

where I was placed on hold for 45 minutes with no avail.

 

 

When I called back and insisted on speaking a supervisor about the issues with their customer service,

I was placed on hold again, indefinitely (hung up after 30 minutes on hold).

 

 

I think that Ebay customer service has blacklisted my account,

because I tried calling again this morning to inquire Ebay's policies for appealing a decision

, and was placed on indefinite hold again (30+ minutes),

with the excuse that the customer service rep was going to put comments in about the appeal process.

 

 

I was blocked from any appeal process by this tactic from the beginning,

because every time I call and ask to appeal a decision on my account,

I am placed on hold "forever".

 

 

Is it possible that customer service has noted my account and are just playing games with me?

[stu007]

Hi are we dealing with UK ebay ?

[phatj25]

No. This is stemming from Ebay in the US.

[ericsbrother]

you have posted in a forum about parking in the UK.

[Jamberson]

Yes, it's in entirely the wrong place. Nevertheless, if you want an opinion:

 

What I understand from your post is,

 

1. A customer wants to return goods, which is unreasonable. Nevertheless, he's apparently able to do so.

2. This has cost you money.

3. Ebay customer service is hopeless.

 

The only material loss to you is number 2. What I would do is take it on the chin. He's wasted his own time and money as well as yours - he's an idiot. Don't deal with him again, and realise that Ebay don't give a fig.

 

That done, you can get on with your life - but also check out alternative ways of selling (gumtree, Friday ad, other auction sites, etc).

[dx100uk]

why insist on keep phoning

 

 

use the ebay live chat .

 

 

dx

[citizenB]

you have posted in a forum about parking in the UK.

 

parking ????

[dx100uk]

was in the private parking forum.

 

 

I moved it

[citizenB]

Oh right, thanks dx

[dx100uk]

Hello, I have been told that i have been suspended by ebay for breach of there policies I asked what policies they were and for a full explanation and all they said was that i have been suspended indefinately to protect the ebay community. I asked them under the freedom of information act to give me a full explanation and they refused on there grounds of data protection... does this constitue defamation of character and can any of you guys help me out on what i can do please...bingo63

 

 

you need to start a new thread

 

 

of your own please

 

 

dx

[citizenB]

bingo63's has a thread of their own..

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**

 

Link to bingo's thread.