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Ebay customer service problems


phatj25
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I have placed 4 calls over the last week to Ebay customer service about a seliing issue that I have on my account.

 

 

I have insisted on filing a report with the customer service about the issue in which

 

 

Ebay authorized the buyer of an item that I had sold with "no returns" to return the item just because they insisted on doing so.

 

 

There was actually nothing wrong with the item or the ad and Ebay made me eat the shipping on the return.

 

 

The buyer already had 3 feedbacks just prior to this issue listed in their feedback section from other sellers

that had listed that this was a continuing issue with this buyer.

 

 

Ebay just ignored them

 

 

Each time that i have called,

I insisted on submitting a complaint about this issue

and each time I was placed on "indefinite" hold by the customer service rep.

 

 

I called 2x yesterday and the same exact thing happened,

where I was placed on hold for 45 minutes with no avail.

 

 

When I called back and insisted on speaking a supervisor about the issues with their customer service,

I was placed on hold again, indefinitely (hung up after 30 minutes on hold).

 

 

I think that Ebay customer service has blacklisted my account,

because I tried calling again this morning to inquire Ebay's policies for appealing a decision

, and was placed on indefinite hold again (30+ minutes),

with the excuse that the customer service rep was going to put comments in about the appeal process.

 

 

I was blocked from any appeal process by this tactic from the beginning,

because every time I call and ask to appeal a decision on my account,

I am placed on hold "forever".

 

 

Is it possible that customer service has noted my account and are just playing games with me?

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Hi are we dealing with UK ebay ?

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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Yes, it's in entirely the wrong place. Nevertheless, if you want an opinion:

 

What I understand from your post is,

 

1. A customer wants to return goods, which is unreasonable. Nevertheless, he's apparently able to do so.

2. This has cost you money.

3. Ebay customer service is hopeless.

 

The only material loss to you is number 2. What I would do is take it on the chin. He's wasted his own time and money as well as yours - he's an idiot. Don't deal with him again, and realise that Ebay don't give a fig.

 

That done, you can get on with your life - but also check out alternative ways of selling (gumtree, Friday ad, other auction sites, etc).

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why insist on keep phoning

 

 

use the ebay live chat .

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you have posted in a forum about parking in the UK.

 

parking ????

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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was in the private parking forum.

 

 

I moved it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Oh right, thanks dx :lol:

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 months later...
Hello, I have been told that i have been suspended by ebay for breach of there policies I asked what policies they were and for a full explanation and all they said was that i have been suspended indefinately to protect the ebay community. I asked them under the freedom of information act to give me a full explanation and they refused on there grounds of data protection... does this constitue defamation of character and can any of you guys help me out on what i can do please...bingo63

 

 

you need to start a new thread

 

 

of your own please

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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