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Received a letter from Heirtrace on behalf of sun life financial of Canada


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Hi I need some advice on a letter I received from Heirtrace in regards to my father. This letter was sent on behalf of Sun life financial of Canada.

 

 

I'll give a brief rundown of the letter:

I am writing to you on behalf of sun life financial of Canada, who has employed Heirtrace ltd as part of a programme to update the contact details of their customers. Heirtrace provides a specialist service to financial institutions, legal firms and other organisations needing to update their customers records, trace missing policyholders and trace the owners of unclaimed assets.

 

Sun life financial of Canada believes that a certain ______ who was born ____ may have a policy with them that was issued by a company that is now owned by sun life financial of Canada.

 

I sent them the relevant forms back to confirm that this was my father, but have not heard from them since. This letter was received last year. I have since wrote to them but yet again not received a reply.

 

 

I haven't seen my father for 22yrs and have no idea where he is or if he is still alive. I have spoken to my mother about this and she hasn't a clue as to what this letter could be about.

 

 

I'd just like to know if anyone else has received a letter of this kind and what the outcome was if any. Its very frustrating and when I received the letter I was in shock as I haven't seen my father for so long.

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http://www.heirtrace.co.uk/

 

http://www.sheffieldforum.co.uk/showthread.php?t=1236928

 

The second link appears to say they look to be reputable, but dont provide any financial data.

 

I am not sure what to advise - hopefully others will look in on you soon.

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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http://www.sloc.co.uk/slfuk/Home/About+us/Missing+policies+or+unclaimed+assets?vgnLocale=en_CA

 

Do you think you have a missing policy or unclaimed assets with us?

You may have received a letter from us, or either the Department of Work and Pensions or Heirtrace (specialist tracing agency) on our behalf trying to contact you as we believe you may have a policy with us. This policy or policies may have been issued by one of the companies we have bought.

 

 

 

The above is off Sun Life's own website - so I guess they could be legitimate.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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thanks for the replies. I have search the web and found all the above links and info prior to posting on here. I have also called Heirtrace today and have been told that they will get Sun life to call me. I should receive a call next week from them.

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:thumb: It would be interesting to hear how things progress :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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