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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • dx100uk
      SJP letter from courts - Car tax fine

      By dx100uk · Posted

      as with some of your threads in the past. you are not reading things carefully and understanding things properly by going off on assumptions. not sure where you are getting your driving licence is being revoked from? nowhere do they use that word. nothing to do with it. vehicle excise licence. (Road Tax), a VEL cannot be revoked only voided. you are also wrong and nowhere does the DVLA state they cancelled the DD.  the court summons clearly states in the DVLA statement: it was your cancelling/reclaim of the DD on 15-02-2024 that caused this, NOTHING to do with the DVLA, they did not revoke the VEL. as they received no payment, on 02.05.2024 the VEL was Voided. it appears you have got the new DD setup wrong to the wrong DVLA account/ref number/VEL number. they have not received the payments to the correct VEL. i would be ringing DVLA and finding out where these payments are on their system and get them attributed to the correct VEL. that should solve the problem.
    • dx100uk
      Cabot/Mortimer - old Lloyds Credit Card debt

      By dx100uk · Posted

      read the guide carefully  its all there CAG is 99% self help.   dx  
    • AndyOrch
      Backdoor CCJ for Shortfall of Car Finance from VWFS (Audi Financial Services) - Set Aside but lost later hearing - 2018 diesel scrappage scheme help needed - want to appeal

      By AndyOrch · Posted

      Useful :- https://www.advicenow.org.uk/articles/appeals  
    • ProperDribbly
      Evri has probably lost a Parcel again.

      By ProperDribbly · Posted

      Edit :  I see what's happened its NOT to do with the Trustpilot review ... What i did was on Saturday night after being told by P2g that the parcel had been lost i sent an email saying that id like a refund and the £10 offer plus pre pay postage is to do with that ...         Ref: P2G1246   Good Morning Andrew,   Thanks for your Trustpilot review.   Unfortunately, as you did not purchase protection we cannot proceed with the claim and sadly you are not eligible for a claim settlement on this occasion. A refund of the carriage has been processed. I am happy to add £10.00 to your Prepay account, if you would like to accept this, please let me know and I will get this added for you. I'm so sorry for the inconvenience caused by this. I look forward to hearing from you. Kindest Regards Hannah Hogarth
    • jk2054
      Evri has probably lost a Parcel again.

      By jk2054 · Posted

      just fyi prepay is £10 credit for their site. its not actual money you are tied to using on their site just fyi

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

H Samuel - returns advice needed

Jeanie L
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Jeanie L

Jeanie L

Posted
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I recently bought a pair of earrings from Hsamuel online. And I picked it up from HSamuel in Westfield, Sheperd Bush. First of all, the order came with an unsealed package. I did not think much about it until I went and check online and realised it should have come sealed properly.

 

On hindsight, I should have read the terms and condition properly though I didn't. And I figured since it was not sealed, I should return the earrings!

 

I went back to the store to complain. The sales assistant name Carol said that it only comes sealed if you requested it to be sealed. I am quite sure this is untrue.

 

And the manager Helen, she said that I cannot get a refund because of hygienic reason.

 

Though it was not sealed when I got it in the first place, so for the same hygienic reason, I should not accept the earrings?!

 

The customer services, it was just not up to standards. And the products came unsealed. Please advice what can I do?

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rebel11

rebel11

Posted
Posted

Hi Jeanie

 

Welcome to CAG

 

This is a tough one, as you've stated in your post, because of the reasons they have stated. How did you pay for them?

 

Write a Formal Letter of Complaint mark it as such, explain what's happened (purchased earrings, box arrived opened), how they have let you down (misleading information - 'The sales assistant name Carol said that it only comes sealed if you requested it to be sealed') and what you want them to do (refund).

 

Send it to:-

 

Mr Michael W. Barnes

Chief Executive

[email protected]

 

Let us know what he says.

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rebel11

rebel11

Posted
Posted

Again it's going to be tough, it will depend on their 'Goodwill', but email the CEO first.

 

If the opened box were £159, contact your Card Provider see if they will allow you to do a Section 75 claim, you will need to persist.

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

 

If the open box were £86, contact your Card Provider see if they will allow you to do a Chargeback, you will need to persist.

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

A pair cost £159 and another earring cost £86. :(
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