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About Me


Found 6 results

  1. High can anyone help me with this. I took my marea watch into h.samuels to get a new battery. I paid £27 to get it sent off to be cracked open as its a sealed/waterproof watch. This was just over 2 months ago. Earlier today i got a call from h.samuel telling me that it needs a new movement aswell as a new battery and it would cost me £100 not including the cost of the battery. the problem is the watch only cost £50 to begin with and now i'm down £27 with a none working watch. Can they really charge me twice the cost of the watch and can i get back the money i've allready paid. Hoping s
  2. I recently bought a pair of earrings from Hsamuel online. And I picked it up from HSamuel in Westfield, Sheperd Bush. First of all, the order came with an unsealed package. I did not think much about it until I went and check online and realised it should have come sealed properly. On hindsight, I should have read the terms and condition properly though I didn't. And I figured since it was not sealed, I should return the earrings! I went back to the store to complain. The sales assistant name Carol said that it only comes sealed if you requested it to be sealed. I am quite sure this
  3. My partner purchased my engagement ring for me and within ten days it had bent so bad I had to "rebend" it to get it off my finger! Then all the stones completely fell out!. All I had done was lean down on my hands hovering?. Its an expensive ring and 9crt gold, I was told this was the strongest and this is one of the reasons I chose it. I took the ring back, very very upset only to be told it can be repaired on my insurance. I had lost all confidence in the ring so asked for a refund as I was too scared it would happen again. Cut a long story short this nas
  4. Hello! This is my story with H Samuel for almost 3 months. Having bought our marriage rings from H Samuel a few years ago and all was perfect, my husband bought me an anniversary ring in September 12; a half a carat eternity ring. Ordered in store and collected it a few weeks later from a different one, the size was small and went back to get it changed. When we first bought the "small" ring it was on full price, then when we went back to replace it the ring was on special offer. At this time in store I was told that they will put a new order through at the d
  5. Hello everyone! I would like some advice please about my current situation. My fiancee purchased my engagement ring (that I chose!) at H Samuel. I wore it for three months and had treated it really carefully. I noticed that one of the stones had fallen out. We went back to the store and it got sent away to their QC department. It came back with an accidental damage verdict and was told that I was liable to get the stone replaced. I was absolutely devastated and spoke to the manager about a refund as I had little confidence in the ring and was really upset that something ha
  6. My partner and I looked online for wedding rings and found the ones we wanted (plain silver bands) on the H Samuel website we went into the store to have a look at them. We decided to buy them and we were told the store didn't have any in stock but could get them in a week or so we decided that was fine as this was 8th june and our wedding isn't until 3rd july. When we paid for them we were then told it could be up to 3 weeks! we told them we needed the rings by 29th june staff member said that would be fine and they would ring us to let us know when the rings arr
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