Jump to content


  • Tweets

  • Posts

    • yes might be the best idea. you'd only at best get 8% flat interest and that unusual on a GOGW if this was what it was. simply contact the FOS and let them know its resolved. dx  
    • If you’ve ever wondered how you might fare in armed combat, the first 20 minutes of Steven Spielberg’s Saving Private Ryan is likely to make you thank your lucky stars you were born too late to storm the Normandy beaches on June 6 1944. I suspect many of us might be driven to identify with those men who were absolutely turned to stone by fear. And yet these young men, mainly conscripts, screwed their courage to the sticking point and did the job the fate had chosen for them, heroes all.   .. UK PM Sunak perhaps thinks he understands mind numbing fear better than many as he dishonorably fled the beachhead to do nothing more than double down on dishonest spin and lies from the safety of a UK studio .. The Normandy heroes who not only held their positions, but advanced through hell to a victory that changed the entire course of history .. undoubtedly hold a different perspective.     from a perspective in TheConversation     .. 'That was the slot that sunaks team offered for the interview
    • Yes, send a message to the purchaser but keep it very friendly and simply that you noticed that the package has now been delivered.  I suggest that you ask them if they want to keep the package still or if they would rather return it and that if they want to keep it then please will they return your payment to you to your PayPal address. Keep it as polite and friendly as possible and then we will decide what to do if he doesn't reply or refuses.  Meanwhile I will have a look at Google earth and see if you are able to spot the gas meter outside the house to get an idea if the delivery is real. Get a screenshot
    • Santander have sent their final response and have agreed that they were in the wrong. They will be refunding me the amount I am due and £50 for the delay.  Just the interest factor would be more than double the £50 that they are offering. Thinking to just close this and move on. Is this what you would do?  Opened a FOS case on the 1st of June but haven't heard back yet. 
    • It just been delivered and ive had a live chat with p2g to get some proof of deliverey and they send me a picture of the parcel placed in a gas meter box which they class as a ' 'Safe Place'  and not placed into the hands of the buyer which is either a good thing as the buyer can claim he never received It so i can claim against p2g or a bad thing . Do p2g have coordinators when taking pictures and scanning of parcels ?  I know Royal Mail do ... I'm going to send the buyer a message and see what he says
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Vodafone - they refunded the full amount but no removed default 7499314


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2904 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

I had an account with Vodafone (never again) and

 

the 3g just would not pick up in my area along with the 70 mile train journey between norfolk and suffolk.

I mean I know its rural but really in this day and age.

 

vodafone said no they can't do anything and that I have to pay the full amount to cancel (£557) blah blah.

 

I disputed saying hang on you're not providing a service and

 

they just kept replying with we only need to provide a service at your home address.

 

Hang on a MOBILE phone and they only have to guarantee service at your home address, very strange.

 

I was told that if i didn't pay it would go to DCA etc.

 

I'm in the middle of disputing this with Vodafone in february 2014 and I received a letter from a DCA.

 

they have just fobbed it off to them to get rid of.

 

I cough up and pay otherwise my credit report is going to be in tatters

(which when checking they had already recorded a default against me).

 

Fast forward to March and they refund me £185.74 for accidentally taking it when they shouldn't have.

 

I then need to contact them in June 2014 and

 

the first thing I am told is that I'm owed £185.74

 

hmmmm ok put it in my bank which they kindly did.

 

2 days later check the bank and £185.74.

 

this means with my great maths that £185.74 x 3 = £557.22 (the amount the default was for)

 

they have said yes ok you were right heres the money back but

 

now I'm done anyway because of this default,

 

is there anything I can do about it to get it removed

 

Thanks

Tom

Link to post
Share on other sites

yes sure

 

if you contact lee via the link below

 

and post the reply number here

 

i'm sure this can be resolved.

 

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

To get this looked into further could we please you ask you to email

.

https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en

.

with the details quoting the code WRT135 - CAG Forum in the subject line

.

Once sent you'll receive an automated reply with a reference number.

.

To ensure that it reaches Lee could you update the thread with this

and He'll get back to them as soon as he can?

.

CAG.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

you should receive a number back via email

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

he will respond here soon I expect.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 2 weeks later...

Cant see it looking likely to go anywhere to be fair but they have definitely messed me around.

 

 

I paid the debt and then they refunded it all back to me as you can see from my first post.

 

 

So personally I don't see how they can still default my credit reference as they repaid all the monies.

 

 

Hey Ho Vodafone for you

Link to post
Share on other sites

Please let us know how this is resolved.

 

Hi

 

 

I have had a response from Lee. Not good.

 

 

They have clearly refunded the money to me which I can prove to them

but they are saying their system shows no record of this

and because the default was from last year when the case was with the FOS

they are unable to remove the default.

 

 

Also I don't know if I did mention that they deleted a very important call which was asked for by the FOS.

 

 

Can I dispute this with the FOS again with regards to them refunding me the money but saying they have not.

 

 

I tell you they must have a great finance department if they cant even find refunds to customers.

Cheers

Link to post
Share on other sites

Hi tomlake58

 

Don't panic. You've done well so far. Vodafone can't prove they lodged the refunds into your account, but you can. Your bank statements.

 

Lodge a complaint with the ICO, it can be done online. http://ico.org.uk/

 

The ICO have made some amendments recently.

 

http://webarchive.nationalarchives.gov.uk/20100428141142/http://ico.gov.uk/upload/documents/library/data_protection/detailed_specialist_guides/default_tgn_version_v3%20%20doc.pdf

Link to post
Share on other sites

Hi

 

Where abouts on the site do I lodge the complaint?

 

I Cant seem to find it or do I just have to email them

 

Thanks

 

My bad found it haha

 

HiWhere abouts on the site do I lodge the complaint? I Cant seem to find it or do I just have to email them Thanks

My bad found it haha

 

found it

Link to post
Share on other sites

  • 2 weeks later...

Hey all

 

 

I have had a response from the ICO saying that Vodafone should return my account balance to £0

because they have refunded the full amount back to me.

 

 

Will this remove the default or not?

 

 

Lee can you please get in contact with me in regards to this

 

 

because I have the proof that this was refunded

 

 

but you're saying you didn't refund this back to me.

 

 

Cheers

Link to post
Share on other sites

Companies don't like removing defaults because that is an admission of libel

and carries a liability for action if you have been charged a higher interest rate

or lost the opportunity to purchase something on credit because of the default.

 

 

Of course they can remove it as "a gesture of goodwill" without admitting any liability.

 

 

If they do that, you might want to ask if their goodwill comes with some amount of compensation.

 

Most likely we won't hear from you again on this thread if they do that!

Link to post
Share on other sites

Well as you can see

 

Lee has got it and he has passed it to the "appropriate team".

 

Ive had that line before,

 

palm it off to another person and let them deal with it.

 

Im just waiting for them to come back

 

and deny they have refunded it

 

and then for me to prove them wrong as always.

 

and to top it off

 

 

ive just checked my credit report.

 

 

the satisfied date was 27/03/2014

but they keep updating my credit report with a default.

 

 

The last entry from Vodafone was the 10/08/2014.

 

 

SUrely once its settled they cant keep updating my file.....can they?

 

 

Lee please can you sort.

 

 

This is getting out of hand now

 

Lee have you had a response on this one yet please

 

 

as Im still awaiting an outcome on this one being resolved

Link to post
Share on other sites

Hi Lee

 

 

Could you please push this through as it has been going on now since the middle of July

and the information on my report is incorrect and affecting my current mortgage application.

 

 

I do believe that Vodafone are breaking data protection laws when holding incorrect information.

I would prefer this to be sorted by the end of this week.

 

 

I have received your email and replied

 

 

I would just like to point out that the satisfaction date was the 27/03/2014

but the account keeps being updated.

 

 

There is no way I want the date to be changed to the 19th June 2014 as this is definitely incorrect.

 

 

I want the satisfaction date to be 27/03/2014 with the last updated date to be the same as this is when the account was closed.

Link to post
Share on other sites

  • 2 weeks later...

Hi All

Need some advice.

 

 

Vodafone are refusing to accept the fact they have refunded me the money back to my account

and they are not interested in me showing them my bank statements to prove it either.

 

 

Would anyone suggest going to the ombudsman about this issue

or will I not have a leg to stand on.

 

 

Cheers

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...