Tickets for a show that never arrived

[inkslinger]

Hi there,

 

looking for a little advice here please as I'm really unsure of where I stand on this legally.

 

The short story is I ordered two tickets for myself and my wife for her birthday through a company called gigsandtours.com

which was the only ticket company handling them.

 

I ordered them on the day they went on sale, 14th April 2014.

 

I also booked our hotel very near the venue.

 

I had a confirmation email and a reference to say I had paid and the order was accepted.

 

On the 29th of April I received an email stating the venue had changed,

 

I cancelled the first hotel and booked another again very close to the venue.

 

The week before the date of the concert we still didn't have our tickets

 

I checked the web site and it stated that the tickets would be sent out the week before the concert date.

 

This was a bit of a problem as I was away on business and I wouldn't be able to confirm they had been delivered until the day before the gig.

 

However they did have a tracking service so I checked everyday.

 

On the 11th the site said the tickets would be going to post that day,

 

I expected the delivery to be the 12th or the 13th.

 

I returned home on the 13th and they hadn't been delivered.

 

I emailed the company and explained I hadn't received my tickets and could they help.

 

I received a reply saying can't do anything that I should have told them 48hours before the concert date.

 

I emailed them back explaining this was impossible due to being away.

 

I asked to collect on the door or for e tickets.

 

I was told neither was possible, and that I should buy new tickets but I couldn't have my money back for the tickets I hadn't received.

 

I really don't think this is fair at all.

 

Anyone have any advice to the consumer laws in regard to this and to whom I could complain to.

 

The venue is sold out and though we have travelled to Manchester we won't be able to attend.

 

My wife is devastated and I'm very annoyed.

 

Thank you.

 

Mr Ink.

[dx100uk]

how did you pay

 

dx

[inkslinger]

Paid on my visa credit card. Is it worth approaching them? Thank you for responding dx

[BankFodder]

Even if you get money back on the visa card it will not compensate you for all of your losses and the loss of enjoyment.

Did the tickets eventually arrive?

 

I think that you should start off quantifying all of your losses - for both you and your wife and including a reasonable sum for the loss of enjoyment.

 

Calculate loss of enjoyment for each of you based on what was the concert - was it rare, was it a special event for you, was it a special occasion? Any other arrangements you made - dog sitter, baby sitter etc?

 

Why did you bother going to Manchester at all?

[inkslinger]

No we haven't had the tickets. We went to Manchester hoping the company would be able to help us by speaking to the venue. We emailed them and set off hoping something could be done. They have flatly refused to do this. I thought an order number and ID would be sufficient if they rang and confirmed. It was my wife's birthday present. She's sitting here in tears.

[dx100uk]

you should be able to use chargeback

[inkslinger]

Thank you dx. Iv tried to be reasonable with the ticket agents and they are just repeating buy more. It's sold out so that's not going to be possible

[rebel11]

Hi inkslinger

 

Write to your Card Provider ask to do a Section 75 claim. Amend the correct template, send it Recorded Delivery. If there are any Consequential Losses claim them too. The Card Provider might not want to know, you will need to push them.

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

[inkslinger]

Thank you very much. I appreciate it.

 

Mr Ink

[BankFodder]

S.75 only applies for purchases by credit card over £100 ( I think that's right).

 

As I said, this doesn't give you any compensation.

 

Can you tell us about the concert please and the arrangements you made

[rebel11]

Bankfodder, quite right it needs to be over £100.