Thank you very much. I appreciate it. Mr Ink

Thank you dx. Iv tried to be reasonable with the ticket agents and they are just repeating buy more. It's sold out so that's not going to be possible

No we haven't had the tickets. We went to Manchester hoping the company would be able to help us by speaking to the venue. We emailed them and set off hoping something could be done. They have flatly refused to do this. I thought an order number and ID would be sufficient if they rang and confirmed. It was my wife's birthday present. She's sitting here in tears.

Paid on my visa credit card. Is it worth approaching them? Thank you for responding dx

Hi there, looking for a little advice here please as I'm really unsure of where I stand on this legally. The short story is I ordered two tickets for myself and my wife for her birthday through a company called gigsandtours.com which was the only ticket company handling them. I ordered them on the day they went on sale, 14th April 2014. I also booked our hotel very near the venue. I had a confirmation email and a reference to say I had paid and the order was accepted. On the 29th of April I received an email stating the venue had changed, I cancelled the first hotel and booked another again very close to the venue. The week before the date of the concert we still didn't have our tickets I checked the web site and it stated that the tickets would be sent out the week before the concert date. This was a bit of a problem as I was away on business and I wouldn't be able to confirm they had been delivered until the day before the gig. However they did have a tracking service so I checked everyday. On the 11th the site said the tickets would be going to post that day, I expected the delivery to be the 12th or the 13th. I returned home on the 13th and they hadn't been delivered. I emailed the company and explained I hadn't received my tickets and could they help. I received a reply saying can't do anything that I should have told them 48hours before the concert date. I emailed them back explaining this was impossible due to being away. I asked to collect on the door or for e tickets. I was told neither was possible, and that I should buy new tickets but I couldn't have my money back for the tickets I hadn't received. I really don't think this is fair at all. Anyone have any advice to the consumer laws in regard to this and to whom I could complain to. The venue is sold out and though we have travelled to Manchester we won't be able to attend. My wife is devastated and I'm very annoyed. Thank you. Mr Ink.

I'm very happy. I had to speak to the legal department and pointed out the flagrant regard for OFT rules by Regal. I stood my ground. I wasn't expecting it to be so easy to tell the truth but a firm hand and some thought to what they may come back with means you can have answers to hand before you have even spoken. Thank you for the advice. Regards Mr. Ink

For those interested iv spoken to Northumbrian Water today and negotiated £167 compensation which I calculated on time spent postage and calls. So do persevere as they do give in. It is if course deducted from future bill but a victory non the less. Me.ink

Thank you for your kind advice. Mr.ink

Having been around the block once or twice, I've dealt with what follows in my usual way, having obtained a rather grand education from the folks on the forum. However id like a little advice as to what I can do if it continues. A brief over view: Two months ago received a letter demanding payment of £500+ from regal on behalf of Northumbrian water. I ignored as I knew I owed nothing. Two more letters followed in big writing, and more threatening. I ignored until the third letter marked legal notice or some other rubbish. At this point I wrote to them explaining they were demanding payment for a bill that they had failed to prove had merit. I asked for the bill, dates it was relevant to, and the address levied upon. I then received a please phone us letter and nothing else. Wrote back stating nothing had changed, no phone contact, not paying until you provide proof. I rang Northumbrian water who confirmed I owed not a penny. New letter today. Copy of a bill for Northumbrian water for a property I hadn't lived at since January 2008. Unfortunately this bill was for the period may 2009 until may 2010. Clearly not my bill then. Wrote back with a screenshot of my voting register showing when I departed the property and where I went, and a copy of the letter sent to Northumbrian water advising them of my move. I have been paying Northumbrian water at my new address since the move date. My question is if regal come back again demanding more paperwork or proof would I be within my rights to charge them for my time spent so far and postage costs etc, and as I would have to go through boxes of paperwork for more can I charge an administration fee for my time etc? I do like to have a good pop back at a dca whenever possible. Regards Mr Ink.

Id love to see these clowns disappear. Shocking practices for years and have never had the licence revoked.......

Iv asked equifax for clarification on this. My credit record in now clean. No defaults at all, they came off my report after six years. However, I sold my house 5 years ago and my mortgage ended. This is still on my credit file. The AP is seven years old and therefore older than the defaults yet equifax say they can display the full history of the account for up to 7 years after the account is closed. It's showing history back now well over ten old and it would seem that two months AP are going to continue to show on my report for a further two years. Is this correct? Seems madness to me. Should I be asking to have this info over 6 years removed? Thank you.

It would appear the answer is yes. If you informed them it was SB'd and then they made a search it may be a different case, but reading between the lines even if its SB'd they still have a right to try to recover it - including outstanding debt searches, until told otherwise. Is this the crux of it Brig? Id like to know once they have been informed its SB'd, if they have a duty to remove the search or can leave it on file for two years? The rules do seem a wee bit blurry to me Im afraid.

I think this procedure is no longer fit for purpose. It seems weighted very much in the DCA's favour and IMO is open to abuse. Id like to open a thread on it I think and gets some views and discussion on it.

Thank you Brig, an informative and swift answer. My apologies to the OP for thread jacking. I hope he found it helpful too. Regards Mr Ink.

Again you are far better informed than myself Brig. At what point does it constitute being unacceptable? they search again every two years for 15 years? Essentially denying you credit for that period? If one search every two years is acceptable then is there anything to stop them continuing to do this for as long as they like? Hope you dont see this as argument, I'm mearly trying to pick your brains as to where the lines are drawn.