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British Gas HELP please!

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Hoping you can give me some advice please.


We have been with British Gas for years.


Last year I arranged a repayment plan with them to pay £40 and £30 a month

for gas and electric as we are financially struggling.


At the end of March this year I forgot to make the online payment.


On the 10th April I asked if it would be acceptable to make the payment on the 25th April

and I would be able to increase this to £50 each for the gas and electric.

I was told this was not acceptable to the outstanding high balance on each account

(app £800 gas £400 electric).


I emailed again asking for someone to help with this but no reply.


On the 24th April I received 2 letters form resolvecall (dated 25.4) demanding payment

and that if no payment made a Warrant of Entry would be made to either replace meter or disconnect meter.

I also have received letters from British Gas advising Notice of Disconnection.


What do I do?

I dont want people turning up at the house.


Can I move my gas and electric supply to another company?


I dont really understand how utilities work.


All I know is Im really worried.


It seems ludicrous that British Gas allowed me to set up this payment plan

then within 2 weeks I have been cut off.


Will I lose my gas and electric?


Hope to hear from someone.

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outside of £500 owing you cant change supplier


I would suggest you ring BG

and speak to someone directly



if you are on benefits etc


there are social schemes/tariff to help you


though ideally you need to be paying for your usage and getting the bills down



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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it's worth trying to change supplier, just incase they let it go through, in the meantime keep on at them to get a new agreement set up. If you've sent them an email/letter it might be worth escalating this as it's not fair of them to ignore you and then add extra charges for these visits

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