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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

BH tried to claim money for TV - now ignoring fees reclaim

watts320
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watts320

watts320

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I have done my working out sheets, sent a letter with what I want doing (claiming money back) sent it all in plastic wallets, all neat and tidy.. sent the letter 1st class recorded, its been signed for over 21 days ago.

 

They had 21 days to fulfill my request n give me what is rightfully mine..

 

I have had no repsonse at all from them. What is my nxt step?

 

Thanks.

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citizenB

citizenB

Posted
Posted

Where did you send this to - the store or their head office ?

 

They have 8 weeks in which to resolve your claim, after which time they should either have given your money back or sent you a letter saying they wont and it is their final response. You can then take your claim to the FOS or issue a claim.

 

I believe they are supposed to acknowledge your claim within a short time, but doesnt surprise me that BH hasnt done this.

 

Have you printed off the signature page from the Royal Mail's website ? If not, do that and keep it and the recorded slip, safe with your copy of the claim papers.

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Jason BrightHouse Web Rela

Jason BrightHouse Web Rela

Posted
Posted

Good Morning watts320

 

I apologise if you still have not had a reply to the correspondence you have sent to us.

 

In order for us to provide an update regarding this matter, I kindly request that you email us at [email protected] quoting your reference F0699442.

 

Alternatively, please give our Customer Relations Team a call on 0800 526 069 and we will be happy to discuss this matter further.

 

Many Thanks

 

Jason

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renegadeimp

renegadeimp

Posted
Posted

make sure you give them the 8 weeks first. Do everything correctly your side. Theyve already made mistakes their side and will undoubtedly make more.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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marcus6

marcus6

Posted
Posted
I have done my working out sheets, sent a letter with what I want doing (claiming money back) sent it all in plastic wallets, all neat and tidy.. sent the letter 1st class recorded, its been signed for over 21 days ago.

 

They had 21 days to fulfill my request n give me what is rightfully mine..

 

I have had no repsonse at all from them. What is my nxt step?

 

Thanks.

 

For a reclaim you have to give them 8 week! you your self can not just put i give x,y,z time? it has to be 8 weeks

 

It will come on the 11th hour just like mine did! ie, day before the 8 weeks is up.

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watts320

watts320

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I got a letter about a complaint and Im to ring them up other wise they will close the complaint case. But is the reclaim classed has the complaint, cos otherwise Im not sure why i have gotten this letter.

 

But in this letter they sent, it states they have tried to contact me. Which they haven't done.

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veganite

veganite

Posted
Posted

I would suggest that you deal with this 'retail outfit' only in writing and not deal with them on the telephone.

 

If they refuse to repay you the money that you are owed, then if you deal with them only in writing you will then have paperwork in which you can take to court with you. Your writing could be via email.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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ims21

ims21

Posted
Posted

Just to clarify....

 

8 weeks waiting time only required before a complain can be put forward to fos.

 

For those who wish to sue for their money back, they set the timescales which would normally be a preliminary letter giving 14 days. If that fails then a 7 or 14 day lba (whichever the complainant feels comfortable with) and if still no response then the complainant issues in court without further delay.

 

IMHO I think fos will be pretty useless with charges reclaims and will more than likely side with the business. I hope to be proven wrong one day.

 

It is up to the individual of course but it would be good to see a few court successes against outfits like BrightHouse (as it would to see the likes of BrightHouse to be put out of business in one way or another).

 

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watts320

watts320

Posted
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I have given them their allowed time to process n send me my money what they owe me and I have heard nothing.

 

I did receive a letter about my account that i have, because i was still paying for the TV.

 

But the letter summed up what I had paid for the TV and they closed my account,

so I dont owe them anymore for the TV.. But nothing about my reclaim.

 

SAR received, claim forms sent back with calculations and cover letter.

 

Were do i go from here?

 

Thanks

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dx100uk

dx100uk

Posted
Posted

sigma red

that ole DCA

 

not heard of them in years thought they'd closed.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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