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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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Emerald Wholesale - cant get my moneyback!


GoldChanel
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luvlijubbuli,

 

I don't know what to do to get Emerald Wholesale to refund me my monies, but all I can do is to continue writing to them (email) and continually bombarding them with abuse! And hope one day these cheats will give me back my money. Let me know if you get any positive results!

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Hi luvlijubbuli

 

luvlijubbuli,

 

I don't know what to do to get Emerald Wholesale to refund me my monies, but all I can do is to continue writing to them (email) and continually bombarding them with abuse! And hope one day these cheats will give me back my money. Let me know if you get any positive results!

 

 

Is this the Irish site?

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Same story here, however last month they agreed to refund us in intallments. we are owed £340 and to date we have got £170.00 in 2 x £85. First was a draft which took ages to clear, the second was by bank payment however it arrived 10 days after they claimed to have processed it!

 

before this i went to CAB and trading standards who all referred me to the ECC who told me if they had commenced payments then just just keep on at them. I suspect they were a proper outfit before their troubles, but I don't care at this stage and just need my money back.

 

Our third payment is due this week, so I will post again here at the end of the week and let you all know. I ordered at the end of november, really wish I had never heard of this lot but my sister ordered an ipad for her hubby and it arrived, this was before they ran into there problems. Till last month i got the run a round as well, if they are refunding you my guess is it will be in installments as NOTHING happend for me for months till that was proposed. i tried ringing them but the phone is off as they have closed and they take a day or 2 to reply to ur emails.

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Same story here, however last month they agreed to refund us in intallments. we are owed £340 and to date we have got £170.00 in 2 x £85. First was a draft which took ages to clear, the second was by bank payment however it arrived 10 days after they claimed to have processed it!

 

before this i went to CAB and trading standards who all referred me to the ECC who told me if they had commenced payments then just just keep on at them. I suspect they were a proper outfit before their troubles, but I don't care at this stage and just need my money back.

 

Our third payment is due this week, so I will post again here at the end of the week and let you all know. I ordered at the end of november, really wish I had never heard of this lot but my sister ordered an ipad for her hubby and it arrived, this was before they ran into there problems. Till last month i got the run a round as well, if they are refunding you my guess is it will be in installments as NOTHING happend for me for months till that was proposed. i tried ringing them but the phone is off as they have closed and they take a day or 2 to reply to ur emails.

 

Thanks for sharing your story, Kirstypoodle

 

I am just amazed that you managed to get ANY money back at all!

At least you got back something!

 

It gives us, or me some hope that I MAY just recoup some monies back.

 

I'm wondering if they are processing refunds systematically, i.e. you placed the order back in Nov and you're only getting refunds now.

 

I placed the order in Jan -but like you, am still getting the round around.

 

Have you been emailing them on a daily basis to chase for your money?

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Thanks for sharing your story, Kirstypoodle

 

I am just amazed that you managed to get ANY money back at all! At least you got back something! It gives us, or me some hope that I MAY just recoup some monies back. I'm wondering if they are processing refunds systematically, i.e. you placed the order back in Nov and you're only getting refunds now. I placed the order in Jan -but like you, am still getting the round around. Have you been emailing them on a daily basis to chase for your money?

 

Yes indeed, I dare not post my emails here, a little too colorful! :-x There reply is always that they have closed the business down and are working with their bank to resolve matters.

 

It would be much better if they were honest and told us just when they would issue the funds, instead of the constant stories just to bide time imho.

 

I will keep you posted, PM me and I will send you my email. All in all, I think they got into bother and have been biding time which has made them look even worse.

 

The last I heard our next payment of £85 is due this week, I think is via bank payment again. The first draft was from an Irish bank and took about 7 working days to clear so I hope its the bank payment, dont agree to draft as it takes them ages to post and then ages to clear.

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Hi Kirstypoodle, I tried to PM you but it said that you "have chosen not to receive private messages or may not be allowed to receive private messages". Maybe you need to adjust your settings?

 

Anyway, I agree with you, rather than bombarding us with constant lies that the money has already been banked in, they should tell us a realistic time to expect the money. It gets people's hopes up so naturally people get really furious when the money doesn't come in. The latest story they told me was they sent their UK agent to bank in the money. That was 2.5 weeks ago. This follows previous attempts to send a bank draft which got lost somewhere in the post, and multiple funds tansfers that didn't work. I won't give up chasing them. I want my money back!

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Hi GoldChanel, yes I got the same message when I tried to PM you also... ;(

 

They sent us another £85 on Friday, so thats £255 refunded so far. One more payment and we can put this sorry mess behind us They kept to their word this time, I really wish they would just tell us the truth from now on!

 

Any luck with your own debacle with them?

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Hi Kirstypoodle, I tried to PM you but it said that you "have chosen not to receive private messages or may not be allowed to receive private messages". Maybe you need to adjust your settings?

 

Anyway, I agree with you, rather than bombarding us with constant lies that the money has already been banked in, they should tell us a realistic time to expect the money. It gets people's hopes up so naturally people get really furious when the money doesn't come in. The latest story they told me was they sent their UK agent to bank in the money. That was 2.5 weeks ago. This follows previous attempts to send a bank draft which got lost somewhere in the post, and multiple funds tansfers that didn't work. I won't give up chasing them. I want my money back!

 

 

 

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Hi GoldChanel, yes I got the same message when I tried to PM you also... ;(

 

They sent us another £85 on Friday, so thats £255 refunded so far. One more payment and we can put this sorry mess behind us They kept to their word this time, I really wish they would just tell us the truth from now on!

 

Any luck with your own debacle with them?

 

Kirstypoodle,

 

I think things are beginning to look promising! Emerald has recently (just 2 days ago) Just refunded me my first payment of £100. They emailed me to say they will pay the following:

 

1 X £100 (PAID)

1 X £100

1 X £100

1 X £107

Totals £407.00

 

So there is at least some silver lining around the clouds. I'm not amazed they've resorted to paying by Installments, but I've now received something at least and I'm hoping the rest will follow as promised. I'm really glad to hear that you've got your monies almost all in! Albeit for one more payment. All the best! I feel so relieved for you! Just wish I was already there like you.

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Kirstypoodle,

 

I think things are beginning to look promising! Emerald has recently (just 2 days ago) Just refunded me my first payment of £100. They emailed me to say they will pay the following:

 

1 X £100 (PAID)

1 X £100

1 X £100

1 X £107

Totals £407.00

 

So there is at least some silver lining around the clouds. I'm not amazed they've resorted to paying by Installments, but I've now received something at least and I'm hoping the rest will follow as promised. I'm really glad to hear that you've got your monies almost all in! Albeit for one more payment. All the best! I feel so relieved for you! Just wish I was already there like you.

Seems like they may have cashflow problems.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Just found this

 

I am in the same boat.

 

Sent 389 pounds by BACS in January for an ipad air and have the same issues.

 

over 100 emails back and forth and ALOT of empty promises and no refund to date!

 

Although they have agreen to pay in 4 installments,

like most of you on here.

 

I have filed a report with Action Fraud, and again nothing back!!! Waste of time!

 

I had given up to be honest and felt that they only replied when I sent an email.

 

But, They sent me an email today (unpromted) to say they are having problem with bank payments now and do I use Paypal. T

 

BH I am nervous about giving my paypal account just incase they try to de-fraud that too.

 

I have sent a short, sharp response, to send me a cheque

 

It is positive that one person has been refunded (but how do we know thats not Emerald themselves posting on here)???.

 

I think they enjoy the cat and mouse games and will keep waiting but trying not to think about it anymore

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Jamierew, sorry to hear that.

 

My gut tells me you will get sorted,

 

they seem to be processing payments late and slow,

 

but things are starting to move along at last.

 

IF they sent you an email unprompted about your refund you should be getting paid soon.

 

Im not sure how they can defraud your paypal by sending you funds.:?:

 

I have been partially refunded (final payment hopefully this week) as has GoldChanel who I highly doubt is emerald

considering they actually started this forum thread with their complaint.:!:

 

I have learnt my lesson, amazon and co for me from now on. Im just glad they are actually closed down.

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Hi jamierew,

 

As commented by Kirstypoodle, I am definitely not Emerald posting on here as I was the one who started this Complaints thread! :smile:

 

Similar to Kirstypoodle who have now received all but her last Installment payment, I have now received my 2nd payment from Emerald yesterday. They have deposited this directly into my HSBC Bank account - I've checked and it's there. So, to date:

1 X £100 (PAID)

1 X £100 (PAID)

1 X £100 (WAITING)

1 X £107 (WAITING)

Totals £407.00

 

I agree Actionfraud was a waste of time. I've gone all the way to European Consumer Centre for Services - also a waste of time. Why do these services exist to cause more frustration to people who are already frustrated, I don't understand.

 

I think if you continue to barrage Emerald with daily follow ups on where your money is, you'll eventually get it. I do believe they had funding problems trying to process all the refunds - but maybe they're finally sorting this out now and paying their customers (although rather slowly). I didn't believe them until I physically received my payments, which I did.

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  • 2 weeks later...

Last £85 received at last, delayed due to funding issues supposedly, but received never the less. Thats us fully refunded now, my advice to others, keep on at them, they do seem to be trying but can bullsh*t you for weeks before the payments come. In the end you should get sorted. They do make good on their promises.............eventually!

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That is good news, keep on pestering them.

 

Last £85 received at last, delayed due to funding issues supposedly, but received never the less. Thats us fully refunded now, my advice to others, keep on at them, they do seem to be trying but can bullsh*t you for weeks before the payments come. In the end you should get sorted. They do make good on their promises.............eventually!
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Last £85 received at last, delayed due to funding issues supposedly, but received never the less. Thats us fully refunded now, my advice to others, keep on at them, they do seem to be trying but can bullsh*t you for weeks before the payments come. In the end you should get sorted. They do make good on their promises.............eventually!

 

I'm so happy for you! You've finally received your last payment, that must be a huge burden off your chest!! All well to you Kirstypoodle - I hope the rest gets their refunds eventually too. I've been promised my 3rd payment unfortunately that was over 5 days ago, so I'm still waiting. I have to be so patient!

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  • 1 year later...

Hi, just found your post and like others above-thought I was the only one in this predicament:(

 

 

horrible as it sounds I feel 'better' knowing I'm not the only one who has fallen for this.

 

 

Really thought they were above board and

 

 

ordered an iPad Air in January 2014,

 

 

never received it and as above was promised a full refund.

 

 

I've been pestering them for two years now and got nothing back!

 

 

Their replies have now stopped and I feel I'm not going to hear from them again.

 

 

Wish I could have got at least some of the money back like some of you have :-/

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how did you pay them?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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how did you pay them?

 

 

dx

 

Just looked back through all the emails sent back n forth- paid via bank transfer (as new trade account) they gave me 10% discount dropping price from about £384 to £345 ish. They were still sending replies about the refund up to September 2015 which was 21months after the initial purchase. New hope in some of you here have had some money back so have sent another email today with a refund update :)

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