Just looked back through all the emails sent back n forth- paid via bank transfer (as new trade account) they gave me 10% discount dropping price from about £384 to £345 ish. They were still sending replies about the refund up to September 2015 which was 21months after the initial purchase. New hope in some of you here have had some money back so have sent another email today with a refund update

Hi, just found your post and like others above-thought I was the only one in this predicament:( horrible as it sounds I feel 'better' knowing I'm not the only one who has fallen for this. Really thought they were above board and ordered an iPad Air in January 2014, never received it and as above was promised a full refund. I've been pestering them for two years now and got nothing back! Their replies have now stopped and I feel I'm not going to hear from them again. Wish I could have got at least some of the money back like some of you have :-/