Last £85 received at last, delayed due to funding issues supposedly, but received never the less. Thats us fully refunded now, my advice to others, keep on at them, they do seem to be trying but can bullsh*t you for weeks before the payments come. In the end you should get sorted. They do make good on their promises.............eventually!

Jamierew, sorry to hear that. My gut tells me you will get sorted, they seem to be processing payments late and slow, but things are starting to move along at last. IF they sent you an email unprompted about your refund you should be getting paid soon. Im not sure how they can defraud your paypal by sending you funds. I have been partially refunded (final payment hopefully this week) as has GoldChanel who I highly doubt is emerald considering they actually started this forum thread with their complaint. I have learnt my lesson, amazon and co for me from now on. Im just glad they are actually closed down.

Hi GoldChanel, yes I got the same message when I tried to PM you also... ;( They sent us another £85 on Friday, so thats £255 refunded so far. One more payment and we can put this sorry mess behind us They kept to their word this time, I really wish they would just tell us the truth from now on! Any luck with your own debacle with them?

Yes indeed, I dare not post my emails here, a little too colorful! There reply is always that they have closed the business down and are working with their bank to resolve matters. It would be much better if they were honest and told us just when they would issue the funds, instead of the constant stories just to bide time imho. I will keep you posted, PM me and I will send you my email. All in all, I think they got into bother and have been biding time which has made them look even worse. The last I heard our next payment of £85 is due this week, I think is via bank payment again. The first draft was from an Irish bank and took about 7 working days to clear so I hope its the bank payment, dont agree to draft as it takes them ages to post and then ages to clear.

Same story here, however last month they agreed to refund us in intallments. we are owed £340 and to date we have got £170.00 in 2 x £85. First was a draft which took ages to clear, the second was by bank payment however it arrived 10 days after they claimed to have processed it! before this i went to CAB and trading standards who all referred me to the ECC who told me if they had commenced payments then just just keep on at them. I suspect they were a proper outfit before their troubles, but I don't care at this stage and just need my money back. Our third payment is due this week, so I will post again here at the end of the week and let you all know. I ordered at the end of november, really wish I had never heard of this lot but my sister ordered an ipad for her hubby and it arrived, this was before they ran into there problems. Till last month i got the run a round as well, if they are refunding you my guess is it will be in installments as NOTHING happend for me for months till that was proposed. i tried ringing them but the phone is off as they have closed and they take a day or 2 to reply to ur emails.