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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Marlins/Restons Claimform - Old M+S Credit Card Debt ***Claim Discontinued***


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Hello, thank you very much for letting me know, at least it means I can take action and send the letter to the court recorded to guarantee delivery, am slightly frustrated by the non reply of either company, Marlin said I hadn't filled in the PO. Correctly but that was turned round the same day. think that Restons are out of time for their reply but not sure if you count Saturdays. Thank you for your help

 

Thank you so very much, a couple of the other members did say that Restons were unlikely to play fair or reasonable but it is a little disappointing that they have not responded, I am guessing it is because it was an M&S initially but obviously cannot be certain of that without their confirmation.

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You should be able to submit your defence online.

 

Restons are not one of our favourite solicitors ! This is quite a large sum they are claiming, one would expect them to be able to provide the information required. Your defence should put them to strict proof of their claim and I am sure the court will order that they provide something before the case is heard.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you, may I ask if it is possible to draft my defence in brief and post it here for comments, am a bit of a newbie to all this? May I also ask if you think it worthwhile to say that I believe I did hold an M&S card in 1989 but that in the death of my husband and confirmation of my diagnosis of cancer i contacted M&S to say that I wouldn't be able to pay full instalments for the card anymore? I did this for all of the creditors including the mortgage holders. finally, the elephant in the room, do I tell them that I no longer reside at the address where The correspondence is directed to. I have not put my name and address in the letters, just the references and the 'I dint acknowledge this debt' statement. Am hoping this doesn't play on my mind too much at work today but will need to leave shortly. Thank you once again

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Yes, that would be great if you could draft something - then andyorch/others can knock it into shape for you :)

 

Yes, you should mention that you did contact M&S along with all your other creditors. Whether or not you do this in your defence or witness statement if it gets that far, andyorch should be able to advise.

 

I think you are going to have to confirm your address to them at some point - are the court aware of your address ?

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Uploading documents to CAG ** Instructions **

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hello again, am just about to draft the reply, have looked st some of the other posts where Restkns have been involved and am very nervous now, they seem incredibly aggressive, this is very scary.

 

Right, on a slightly more positive note have finally managed to unlock my Experian credit report. Up unti, 9/2/14 there was only one entry my mobile monthly contract, all green, showing that for the last 6yrs I haven't missed a payment. Then on 9/2914 Restons so,I tiros have inserted a default account. it states a default date of 30/10/10 in respect of a debt of 8,345.00 owed to M&S for a store card/credit card taken out in18/7/1989. There are no payments shown and no details if payment amounts missed.

 

Does this help me? Should I say in my defence that this jnformation has only just been added by Marlin/Restons and there is no further information. It is very galling that they can arbitrarily add this info, doesn't seem reasonable that it can be added without any consultation with me but it does show that they have never been in contact with me prior to when I received the summons.

 

Any advice on this? Thank you

 

After the exciting discovery that I can now access my Experian file last evening, please find below the defence I intend to file electronically this morning. Having read the numerous accounts of others in the same situation as myself with Restons I have no doubt this will grumble on for some time now.

 

Defence

 

The court documents received in 20/02/2014 referenced (Edit)refers to a contract

dated on or about 18/07/1989 and assigned to the claimant Restons Solicitors 20/02/2013 between the Defendant

and M&S Financial Services.. On 21/02/2014 a formal CPR 31.14 request was sent to Restons requesting a copy of the

Agreement, the Assignment and a statement of account including penalty charges. They advised me by letter on 25/02/14 that they required a signature to that letter which was so done and the request returned to them along with a Part 18 request for further information. To date I have not received a reply to either of these requests nor any confirmation that they intend to comply with my request.

 

In these circumstances it would seem that they are unable currently to provide the supporting documentation required and so would respectfully ask that this matter be stayed or dismissed entirely.

 

Hello there, sorry to be a pain but I was wondering if anyone might glance through my defence, I thought I had posted it last night but was so tired I must have fluffed it and it didn't appear as posted *duh*. I redid it this morning as soon as I checked my mail. I have to work and won't be back until late tonight and am concerned about leaving electronic filing until post 22:00 tonight, my broadband isn't 'the' most reliable thing known to mankind. Thank you once again, we get paid on Friday and I be sure to make a donation, you guys have been terrific, I'm so grateful.

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Hi

 

Could I please advise that you do not submit the above as your defence as it is not CPR compliant nor is it suitable to the claim made.A defence must accept refute or question the claim made with regards to the debt the claimant is trying to claim.

 

The above is an Itinerary of what you have done since receipt of the claim and fails to deal with the debt.

 

Have you looked at any other threads and examples of draft defences?

 

Regards

 

Andy

We could do with some help from you.

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Here is an example of how your defence should be compiled ....write out your particulars first...number them and then respond to the numbers within the opening paragraphs of your defence.

 

BTW...When was payment last made to this debt? Have you ever acknowledged it with Marlin?

 

Particulars of Claim

 

1.THIS CLAIM IS FOR XXXX THE AMOUNT DUE UNDER AN AGREEMENT BETWEEN THE ORIGINAL CREDITOR AND THE DEFENDANT TO PROVIDE FINANCE AND / OR SERVICE AND / OR GOODS.

2.THIS DEBT WAS ASSIGNED TO / PURCHASED BY (Claimant) ON XXX AND NOTICE SERVED PURSUANT TO THE LAW OF PROPERTY ACT 1925

3.PARTICULARS

RE: Original Creditors Name

 

A/C;XXXXX AND THE CLAIMANT CLAIM XXXXXX. THE CLAIMANT ALSO CLAIMS interest PURSUANT TO S69county court ACT 1984 FROM XXXX TO DATE AT 8% PER ANNUM AMOUNTING TO XXX

 

 

Defence

 

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. Paragraph 1 is noted. I have in the past had financial dealings with (Original Creditor) .

 

3.Paragraph 2 is denied I am unaware of any legal assignment or Notice of Assignment allegedly served last year from either the Claimant or (Original Creditor).

 

4.It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of assignment/balance/breach requested by CPR 31. 14, therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

5. On receipt of this claim I requested by way of a CPR 31.14 request and a section 77/78 for copies of any documents referred to within the Claimants particulars to establish what the claim is for. To date they have failed to comply to my section 77/78 request and remain in default and with regards to my CPR 31.14 request have stated that they are under no obligation to disclose any documentation on which their claim is based.

 

6. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

7. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974.

 

8. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

Edit to suit and post if you are unsure of any of its contents.

 

Regards

 

Andy

We could do with some help from you.

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Oh my word, had no idea that you had to submit the defence in such a way *head in hands* . I really am all at sea the this whole thing.

 

I do not know when the last payment was made, having accessed my credit reference file now I find that there are no indications of the debt having existed until Restons added it to the file on 9/2/14. prior to that the only thing on my credit file is my mobile phone contract which is paid monthly. haven't used credit cards for years to try to keep control of my money, my health has been poor and I have only ever worked part time as I do now so tend to try to stay within my means wherever possible.

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Just bringing your Particulars forward:-

 

Particulars of Claim

 

The claimant claims payment of the overdue balance due from the defendant(s) under a contract between the defendant(a) and marks and spencer financial services plc dated on or about 18/07/1989 and assigned to the claimant on 20/02/2013 in the sum of 8345.55

 

Particulars a/c no **********36

23/01/2014 default balance 8XXX.XX

Post refrl cr Nil

 

Total 8XXX.XX

 

If you have not paid payment within the last 6 years or acknowledged the debt to Marlin then the claim is now statute barred and you would submit a different type of defence.

So its worth checking to try and see if a payment was made.

We could do with some help from you.

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There is nothing whatsoever on the credit reference file and I have never acknowledged the debt with Marlin. Indeed, III didn't know Marlin were chasing me, most if last year was spent in a protracted wrangle with my house purchaser and the seller of the house where I now live! I was paying everything by direct debt until about 2008 when I was really poorly with the cancer. At that time my bills were spiralling and I couldn't work so was paying bills by cheque/online. I am sure that this debt won't be time barred but it will be a close run thing. The only other thing I would say is that I'm not confident in their figure, the credit card would have been high because of all my health problems but I really don't think it would have been £8k.

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Yep, you have until midnight tomorrow - 18.02.2014 - to submit this :)

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hello there, thank you for all your help with this but unfortunately the government gateway appears to be down at the moment so I cannot register the defence. in fact I cannot register as a user, I have been trying for half an hour without success. Regrettably this mans we are out of time in this one so it looks like Restions may well get a judgement by default.

 

Many thanks once again

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As you will see from my posts this evening the government gateway is down until 00:59 tomorrow evening. I have no way of getting the defence to them the post will miss the deadline and the online gateway is unavailable. Presumably they can say tough luck then.

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You have until midnight tomorrow (18/03/) submit it tomorrow by email.If its their fault allowances will be made irrespective.

 

Have you redrafted a defence?

 

Andy

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Thank you for that, sorry, was upset last night and had a bit of a rotten day at work. May I ask , would you know who the correct person is to send the email to? I can find no no email address to contact the court with and there is no other way to submit through the Money site. Am very worried that they will quibble, do you think I should send a copy through the post anyway saying it has already been submitted by email, if I can discover who to send it to.

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Can you post your intended defence here first girlandlurchers whilst I check it over.

 

Regards

 

Andy

We could do with some help from you.

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girlandlurchers, I would suggest you telephone the court - the number is on the claim form. Advise that because of their maintenance, you are unable to access the MCOL and can you please have an email address.

 

:)

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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thank you for all your help Andy, am in teabreak time but am finishing early today so feel a little bit more cheerful about life in general. The defence you provided me with has been modified where appropriate and is shown below, your thanks in all of this is much appreciated

 

1. Particulars of Claim

 

The claimant claims payment of the overdue balance due from the defendant(s) under a contract between the defendant(a) and marks and spencer

 

1.The Claimant claims payment of £8XXX.XX the overdue balance due from the Defendant under a Contract between the Defendant and the Marks and Spencer Financial Services.

2.This debt was Assigned to/Purchased by MARLIN EUROPE I LIMITED on 20/02/2013

3. Particulars of Claim:

Marks and Spencer Financial Services A/C ****************

23/01/2014 DEFAULT BALANCE 8345.55 Posr Refrl Cr NIL Total> 8XXX.XX

 

Defence

 

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. Paragraph 1 is noted. I have in the past had financial dealings with Marks& Spencer Financial Services .

 

3.Paragraph 2 is denied I am unaware of any legal assignment or Notice of Assignment allegedly served last year from either the Claimant or Marks and Spencer Financial Services.

 

4.It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of assignment/balance/breach requested by CPR 31. 14, therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement with the Claimant; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim;

 

5. On receipt of this claim I requested by way of a CPR 31.14 request and a section 77/78 for copies of any documents referred to within the Claimants particulars to establish what the claim is for. To date they have failed to comply to my section 77/78 request and remain in default and with regards to my CPR 31.14 request have stated that they are under no obligation to disclose any documentation on which their claim is based.

 

6. As per Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

 

7. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82 A of the Consumer Credit Act 1974.

 

8. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

Thank you once again,

Edited by Andyorch
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thank you so much Panther12, my mind was in such a muddle last night and I went into meltdown and panic mode. As soon as I am home it looks as if the defence will be able to be filed. will check the site as soon as. many many thanks

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