@npowerhelp query about emergency credit (npower gas card)

[K.S]

just a bit confused at the moment,

 

my mother recently put £10 of credit onto our gas meter and usually we get about £3.50 of credit and the £6 emergency is paid back..

 

but this time round we got the £3.50~ of credit but the LCD states "emergency credit used" when it had just been repaid,

 

this is the first time it's happened..

 

does anyone have a clue why it won't allow us to use emergency credit?

 

cheers

[dx100uk]

prob needs another £1 or something

its not quite paid it off.

 

mine used to do that.

 

dx

[K.S]

she has consistently paid £10-20 each week (she can't afford more..) and gotten the emergency credit available, so what has changed?

[K.S]

cheers that was it,

 

i kindly donated £5 for the gas since i visit here often.

. the meter took about a pound off for 2 things,

one for debt and

one for emergency credit i think it said, and now it's sorted..

 

i think i recall reading somewhere that there is a daily charge when using emergency credit?

 

maybe that's why there was more debt than usual though that doesn't explain the several months prior where this didn't happen

[dx100uk]

well the available credit should be the clue on the meter usually.

 

dx

[Sidewinder]

I think when you use EC, it stores up the standing charge and then takes this back as a 'debt' in addition to the EC repayment.

[nottslad]

Hi,

prepayment meters can't/don't collect standing charges when they're running on Emergency. This stores up as a debt.

 

When the meter is next topped up, the emergency credit is paid first and a proportion of the debt that has built up is also paid. If you can afford it, I'd reccommend putting another £10 or so on the meter to try and break the cycle of running in emergency credit