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    • Hi there   thank you for the reply. No, it's not a silly question at all. I am convinced I didn't hit anything with my car. I was going very slowly and it was the guy standing next to his lorry in the road who punched and kicked my car as I went by. It's cause I saw him do it in the mirror.  I initially thought he did it because he thought I was passing him maybe too closely whilst he was messing around with his lorry ?  That's why I stopped and got out and asked what he thought he was doing hitting my car. He then just hurled abuse at me. Not making any accusations such 'you hit me' 'you hit my lorry' or you did this or that. He just swore and shouted at me. At which point I said I would be making a complaint to his company for his threatening behaviour and vandalism for punching my car. I went to my car , got my phone to take a photo of his number plate but then he came towards me again and I thought if he now hits me I am going to come second. I am a woman in her mid 50s travelling on her own and this guy looked like a Millwall football supporter (short, rotund, skin head) so I decided to leave this situation. I got back in my car closed the door and drove off before he could reach me.  I later checked my phone and noticed the photo was too blurred, as I turned and rushed back to my car too quickly before the camera could focus. So I thought it was pointless making a complaint as the guy couldn't be traced anyway, so I forgot all about it until yesterday. But this is all I can think of, it must have to do with this incident as it is in the same street.   
    • Please read the following thread very carefully. It is extremely relevant where you are suing Evri on the basis of a contract which you originally made with Packlink who are domiciled in Spain. A judgement has been obtained and we have applied for transcript and it will be put up on this thread as soon as we receive it probably about the end of July. In the meanwhile, read this thread, see what has been discovered about the Packlink/Evri/customer relationship and look at the witness statement very carefully. It's a long thread but don't give up. Once you have the transcript of the judgement, then I will do a more careful and explanatory post here   https://www.consumeractiongroup.co.uk/topic/459707-evri-lost-my-ebay-parcel-£844-court-claim-issued-judgment/
    • So if the breach occurred say Dec 2017 (first missed payment) and the default notice was issued Sept 2018 and the claim was issued 7th June 24 the claimant will of course be arguing it is within the limitation period (by 3 months)
    • Yep, I would  have brought up the other things like asking for their contract and receiving no response etc. but the mediation phone calls were rather short. Evri just said the contract was not with them (i said 1999 act response etc.) and the goodwill offer thing. Whole process took about 10 minutes in total. Seems like they don't even want to negotate in mediations anymore. "they're only given a certain amount that they can agree to in mediation per day" I mean its hard for me to say if thats the mediator paraphrasing or aa direct quote from evri I will look through that thread and share what I find, also for what its worth I also have everything I made for the previous claim WS and bundles etc. that I can tweak for this parcel, since it did go almost all the way to court and is a virtually identical case. that + this new stuff you shared above should be helpful to me
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scottish Power Boiler Cover - UTTERLY USELESS no heat over holiday now!!


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I have a Scottish Power boiler cover which I pay for by direct debit,

 

in November I reported that I had a problem, it is now the 23rd December and

 

after numerous phone calls, engineers not turning up new part being put in,

having intermittent heating and hot water for the last two weeks

I have had no heating or hot water,

 

I have phoned and emailed several times to Scottish Power with promises from them that someone would contact me

then they were ordering a part,

 

only to find today when I phoned yet again to be told that they are not going to repair my boiler despite my having contract,

despite them originally accepting my boiler!

 

I have asked on several occasions to speak to a Customer service manager only to be told they are too busy and my case was not urgent,

in fact I was denied this access totally!

 

I have been told that an email is being sent from the engineer to the customer services but still no information to me.

I have no idea what to do next, if they had informed me two weeks ago I could have got a local engineer in to have it fixed,

 

as it stands at present, no heating or hot water over the christmas period

therefore one year old grandson cant come to stay,

 

any suggestions please on what I can do?

 

Needless to say I will be moving my custom elsewhere for gas and electricity

but doubt if that will bother Scottish Power at all.

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quite honestly i'd be demanding all your cover payments back plus 8% statutory interest.

 

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi yellow

 

Write a Formal Letter of Complaint mark it as such, explain what's happened, how Scottish Power have let you down and what you want them to do to put matters right, remember to ask for compensation.

 

Send it to:-

 

Mr Keith Anderson

Chief Corporate Officer

keith.anderson@scottishpower.com

 

Let us know how you get on.

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They initially exchanged a small part that was causing it to overheat and cut out,

there is now no water pressure, but

 

they said if that didnt put it right they would not be able to repair it as it would need two men to do the job and the boiler is in a difficult place to access!!!

 

Yet they examined it and took it on in the first place!

 

They also said they would order the part for the water levels but have never come back to try part!

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Hi Keith, I do plan on doing this but as they have not replied to five emails, have not replied to my request for phone back and have not explained what they are going to do, I am slightly concerned that they will not reply to my letter!! They have had the five statutory days to reply to my email (working days) and have not done so!

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not surprised was it not Scottish power that dumped 1700 people in last few weeks?

 

ceo should get you attention as rebell11 states.

 

tell him unless you have a reply by 5pm tomorrow

you'll file to court for the return of all your cover payments + interest + cost of heating by electric and inconvenience etc etc

 

def not on this is supposed to be the season of good will!!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi yellow

 

If you've made a reasonable attempt to resolve your issues with their Customer Service Department,

it is pointless having further dealings with them.

 

Escalate the matter to the CEO,

 

there are a whole bunch of employees who aren't taking ownership of your complaint or trying to resolve it.

 

If you stopped payments no doubt they would want your monies like yesterday, you want this resolved like yesterday.

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  • 2 weeks later...

Those of you who have been so kind as to comment on my previous moan about Scottish Power

and their inability to even talk to me here is a small update to an ongoing problem.

 

I sent five emails, and

 

I phone several times,

 

the eventual replies (after the five statutory working days) was to phone customer services!

 

The same number that I had been contacting and getting nowhere.

 

Just before Christimas I finally got through again to customer services to be advised that no one was going to repair my boiler

and was given no explanation other than an email was being sent to someone.

 

I have since heard absolutely nothing from Scottish Power and

 

when I tried phoning again and holding on for ages as usual, I was cut off.

 

I have a private engineer coming this afternoon to look at my boiler and

 

depending on what he says I will be writing a very long letter to the CEO of Scottish Power

and taking them to Court!

 

Watch this space!

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I have exactly the same problem. I had a no show from an engineer today. I also used the "emergency" number in early december and was given a date in January. This company goes out of its way to alienate its customers. File a complaint and get a complaint number then write to the CEO whiter in Glasgow or at their parent company in Spain. I am trying to find the e-mail address of Neil Clitheroe the CEO of the retail end, but they are very opaque with their contact details on the website.

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I have heard this same story so many times before. How can this company be allowed to provide services to anyone if it can't do anything right? There job is to supply you with heat and hot water, you don't have heat and hot water. They have failed at their job and it might be time to take this matter to court so you can get a resolution.

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Hi Keith, thankyou for your message, I am in the process of writing a reply to Scottish Power but on Sunday I had a phone call from them saying they were returning a call that I had made to them earlier that day! I had made no such call, how do you ask for compensation from a company that lies?

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Hi Keith, thankyou for your message, I am in the process of writing a reply to Scottish Power but on Sunday I had a phone call from them saying they were returning a call that I had made to them earlier that day! I had made no such call, how do you ask for compensation from a company that lies?

 

At least is progress! They called you after they have been ignoring you all this time.

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At least is progress! They called you after they have been ignoring you all this time.

 

Well they didn't return the call and the original phone call was to cover their backs to tell me they were not going to repair my boiler as it was a health and safety issue despite agreeing to take it on in the first place!

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