LIFT AND GLOW PRO - got me too - help please

[gulgot]

Hello

 

I have been misled by them as well.

 

 

Postage from them with cream came on 26.11.2013 and I have been charged 84.71pounds on 25.11.2013 and 84.71pounds second time on 26.11.2013.

 

I was in my bank and they told me that to protect me from further money charges from my bank account

my Visa debit card need to be destroy and bank need to order new one

So they cut my card and order new one.

 

I have one question :

 

Do I have any chance to get my money back from them, a

fter bank destroyed my Visa card with was used by LIFT AND GLOW PRO to made those two payments?

 

THANK YOU VERY MUCH FOR ANY HELP

Edited November 28, 2013 by honeybee13

[dx100uk]

strange your bank advise dthat

 

 

that WONT stop them

 

 

you need to RING your banks phone banking number

 

 

and CANCEL the CPA

 

 

and demand the return of the payments

 

 

you might have to do a chargeback on the first one

 

 

see below:

 

 

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware, though, that you will still be responsible for paying any money that you owe.

.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

http://www.theguardian.com/money/2012/feb/24/continuous-payments-authority-know-your-rights?newsfeed=true

New june 2013

Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement

by contacting their card provider, the Financial Conduct Authority said.

The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)

due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

CPAs, which are also commonly called recurring transactions or recurring payments,

are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by mistake following cancellation by a customer the customer will be refunded immediately.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue. From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

http://www.ftadviser.com/2013/06/28/...J/article.html

http://www.ftadviser.com/2013/06/28/regulation/regulators/fca-banks-have-to-cancel-recurring-payments-if-requested-UxbeHUuYQIy0SEYbGRE4tJ/article.html

[loveanimalsann]

I took Dx advise about Chargeback

 

 

I demanded my rights, and i got all my money back,

 

 

but after that I closed my account and opend a new one,

 

 

dont give up check your bank everyday,

[dx100uk]

hey great result

 

 

so you have the lot back?

 

 

dx

[dx100uk]

and who was the bank please

 

 

dx

[gulgot]

Thanks for Help

 

I am writing from Republic of Ireland.

 

So I have to check for the banks law here.

 

But I will try to initiate Chargeback in my bank.

 

Coz I think it will be very hard to get money back from LIFT AND GLOW PRO

[dx100uk]

no diff chargeback and CPA are the same

 

 

dx

[gulgot]

no diff chargeback and CPA are the same

 

 

dx

 

Hi

 

Many Thanks for yours answer.

 

I was in the bank.

 

They look up into my account and said there is not CPA setup in there.

 

Also I initiated Chargeback process on those two payments.

 

Will kepp You updated with any progress.

 

Thanks

[loveanimalsann]

My bank is the halifax now I keep getting phone call on my mobile I rang the operater to see where they were calling from it was Egypt, , Caro, this is that LIFT AND GLOW PRO Firm, when you pick up the phone they dont answer you, but they ring every 20 min day or night, the number is 002028005536, will have to see if i can get this blocked on my phone now,

Edited November 29, 2013 by loveanimalsann
missed something out