AV Auto Locks

[czambujinho]

Hello fellow Cags,

 

I have a doubt and I wonder if you could help me.

 

About a month ago I had a problem with my car,

the immobilizer didn't let me start the car.

 

I called these people(http://www.av-autolocks.co.uk/contact.php) to see if they could sort me out

which they said they would but only next morning.

That the job would cost me £140 and that they needed a deposit of £30 straigh away to book the job.

 

Next morning really early i had a text from them saying that it would be impossible as the locksmith had a family emergency

and that they just could come the following day.

 

I called them and said that i needed the job done that day and

they told me that i could look for someone else and they would refund me the £30,

which i did and sort myself out to put the car running again.

 

They told me that the refund should take about 5 days to show up in my account, which it didn't.

 

I called them several times and they always told me they were going to check the transaction

and asked always for my card details again.

 

Last week I called them again to say that no refund from them was showing in my account

and again they asked for my details over the phone

and said it was done and that it would take again another 5 days to show in my statement.

 

Yesterday it was the 5th day and nothing from my refund.

 

So I called again today and when I identified myself they hung up on my and now they don't answer my calls.

 

I would like to know what I can do to have my money back,

 

once they were the ones that could not provide the service and agreed to a refund that is not happening.

 

Sorry for the long text.

 

Thank you for your help.

[gunner-highway]

I think you should be able to contact your card supplier and do a charge back as they have took your money and not provided services or required refund. I'm sure some one with more knowledge will be along soon.

[dx100uk]

debit card chargeback

 

credit card section 75

 

dx

[czambujinho]

Hello and thank for your replys.

 

The charge taken was £30 pounds from a debit card, and so far i was able to read it does not apply to debit cards.

Could you please advise?

Thank you.

[sequenci]

Hi there, you should be able to undertake a debit card chargeback.

[czambujinho]

Thank you. I'll go to the bank and tell them and see if they do the refund.

I'll keep you posted.

Thanks again

[green012]

I work for Av Auto Locks and can confirm that if a job was not completed a refund of any deposit paid would have been returned in full. We are a family run company and pride ourselves on our high standards of work and customer satisfaction is very important to us, if any customer ever had any issues we would do our utmost to resolve them to their satisfaction. We have been established for many years and have many satisfied customers with many repeat clients including main dealerships.

[citizenB]

This thread is over 12 months old !!