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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Forecourt eye are accusing me of forgetting to pay for diesel **RESOLVED**


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I have received a letter from forecourt eye accusing me of ' forgetting ‘ to pay for fuel , I am so furious about it .

 

I went to Shell Southam i put £50 of diesel in my car went inside told the cashier the pump no and presented my card , he gave me a receipt and as I was leaving the shop he called me back , apologised - said he had made a mistake .

 

I gave him the pump no again .The pump I used was directly in front of his window and is the closest pump to him in full view, mine was the only car at that side of the pump at the time . He was an older man and seemed quite confused about something .It took him ages , by which time the queue had got quite long and he was receiving a few remarks from angry customers about being slow .

 

I re presented my card , he handed me a receipt and I left .Now late to get my son to his first job i just put the receipt in the car .I have now just received a Forecourt Eye letter to say I had ‘forgotten’ to pay for fuel and that there is an administration charge on top .They have a photo of me at the pump and a photo of me at the till .

 

I have checked my bank statement and have 2 transactions one for £35.80 going out and another for £31.80 going back in . I do not like being accused of not paying something and being charged an admin fee for something that is completely down to the incompetence of the cashier and i have advised Shell to check all video footage inside to prove that a went to the till twice and presented my card twice and I seem to have been charged a totally unconnected price for fuel .

 

Forecourt eye are threatening to increase the charge if i don’t respond quickly enough , not sure what to do .

 

I am more than happy to pay the fuel bill even though it wasn't my fault but to have to pay an admin charge seems wrong .

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  • Audiopen changed the title to Forecourt eye are accusing me of forgetting to pay for diesel

ignore forecourt eye

absolutely nothing they can do.

 

just another powerless type of debt collector.

if you need to deal with shell, but as you've paid, and they nor you are physically out of pocket.

everything is sorted?

 

dx

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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 notice you have said you have 2 charges for petrol which one should it be as l am assuming that you are out of pocket due to the guy charging your card for the wrong one. Have you claimed it back?

 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Did you explain what happened. 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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As long as you are not out of pocket 

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 year later...

The OP – @Audiopen might be interested to know that there is a similar story from exactly the same garage which is just been posted up on this forum

 

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  • dx100uk changed the title to Forecourt eye are accusing me of forgetting to pay for diesel **RESOLVED**
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