Damaged DVD recorder by tradesman

[BANKIEBEAR]

Guys,

 

Looking for some advice here we recently got some blinds fitted by Shades window blinds & the installation was first class.

 

The problem that I have is that the fitter saw fit to stand on top of the DVD recorder causing damage to the casing of the machine the company have admitted liability and took the machine away to be inspected(I made sure that I got a receipt from them stating they had it).

 

I am looking for either a replacement or a financial renumeration to allow me to buy another one, they have said that they have checked the machine and it is fine(not sure how they managed this as I kept a hold of the power lead & the remote).

 

They have offered to replace the casing at a cost to them of £35-£40 OR return the machine in its current condition & have offered £60 compensation.

 

What are my rights in this situation???

[dx100uk]

you are entitled to a replacement or the machine fixing.

 

£60 is a bout fair for a DVD player if its a top range one.

 

if they replace the damaged case, then you have every right under SOGA

to go back to them should you find in later time its not just the case damaged.

 

dx

[BANKIEBEAR]

you are entitled to a replacement or the machine fixing.

 

£60 is a bout fair for a DVD player if its a top range one.

 

if they replace the damaged case, then you have every right under SOGA

to go back to them should you find in later time its not just the case damaged.

 

dx

 

It is not a DVD PLAYER it is a DVD RECORDER one that cost £250 less than 18 months ago:jaw: which is why I am so annoyed about it if it was just a player I wouldn`t be so bothered as they are pretty cheap these days.

 

I don`t think that SOGA would apply as they did not sell it to me??

 

thanks

 

Will

[renegadeimp]

Could issue them a lba for the full amount. But if the recorder is workubg fine and its just cosmetic damage, then I wouldnt hold out hope of getting the full amount.

[BANKIEBEAR]

Received another call from them earlier the manager sourced the same unit form argos, it must have taken a while as it is not in the book, anyhoo it will cost £130 for a new one so they offered to either send a cheque to the value of £130 or they would purchase a new one & get it out to me so I have opted for them buying a new machine:-D

 

Feels like a victory for the little man:whoo:

[dx100uk]

well done.

 

sri for the recorder player bit

 

dx

[BANKIEBEAR]

well done.

 

sri for the recorder player bit

 

dx

 

No need to apologise easy mistake to make as I had to keep correcting them every time on the phone LOL