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Hi

 

I have come home tonight to find a letter from Sureterm saying Im entitled to a one off refund of £83.07. They have apparently reviewed their sales procedures during 2009/2010 and say my policy was overcharged. They say the sales process that resulted in the overcharge has since been changed to stop this.

 

They need some personal info, date of birth etc at verification, which did cause warning bells, but the contact numbers do seem to be correct.

 

Anyone knows what this is about? Maybe they are trying to avoid "Swinton"!

 

No offer of compo, or interest - just a straight forward refund

 

Thanks

 

Bluex

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Hello again.

 

I'm really not clear why they have written to you.

 

Would you be able to post up what they have said to you, minus personal details please?

 

Hopefully that will help the guys to advise you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Find their contact telephone number online and phone them to see what this is about. Don't phone the number on the letter if this is different just in case this is a [problem]. There are reports online of others receiving cheques after providing their details.

We could do with some help from you.

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not part of swinton is it? or through swinton

 

theyve had to return money lately due to miss-selling

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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