Showing results for tags 'sureterm'.
Found 2 results
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Hi, Had a few phone calls from Sureterm Direct asking me to pay up for a car insurance policy I held between April 2012 to April 2013. They claim the direct debit wasnt set up/taken hence I now owe them retrospectively for the £XXX amount for the year. I have checked and they are right, the payments were not taken , but given the time period elapsed, the fact the insurance has lapsed where do I stand? I argued the point that if the payments where not received then was the insurance then void during that period?, also why wasnt I chased up then at the time. If the payement had been refused through me not paying/insufficient funds then im sure I would have had angry letters saying they were cancelling the policy! Im thinking I will have to pay them off, maybe argue a reduction for the inconvinience and their incompetence. Any advice? -
Hi I have come home tonight to find a letter from Sureterm saying Im entitled to a one off refund of £83.07. They have apparently reviewed their sales procedures during 2009/2010 and say my policy was overcharged. They say the sales process that resulted in the overcharge has since been changed to stop this. They need some personal info, date of birth etc at verification, which did cause warning bells, but the contact numbers do seem to be correct. Anyone knows what this is about? Maybe they are trying to avoid "Swinton"! No offer of compo, or interest - just a straight forward refund Thanks Bluex
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