Jump to content


Vodafone are a joke!!!!! Furious with signal!!!!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3939 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

When I took out my Vodafone contract I had brilliant signal in the village where I live, however in the past two years there have been prolonged periods where I have been without signal leaving me unable to use my mobile. This time I have had no signal for over nine days and the only response I get from Vodafone is that they will refund my account for the rental for each day until the problem is fixed.

 

I asked could I now get out of my contract as the service is not what it was when I signed up - the answer is no.

They said that I could redirect my calls to my landline from my mobile but I would be charged for people calling me!!!!! I asked under the circumstances would they be willing to waver this charge - they said NO!!!! When I had an issue with my BT line they redirected my calls and wavered the cost.

I asked is there a time frame of when this is likely to be fixed - sorry can't give you one. :-x

 

Now mobile phone providers must be the only company in this country that can't provide a estimate of when an issue will be fixed, vodafones customer service has to be one of the poorest that I have EVER experienced in my whole life and trust me I have experienced some poor service in my time.

 

I requested a copy of their complaints procedure to be posted to me and she said sorry go and find it online!!!!!

 

They have confirmed that it is one of their own masts, it's not shared but can not say when it will be fixed!!! What sort of micky mouse company are they!!!!!

 

Anyone out there is even considering taking out a Vodafone contract - DO NOT DO IT!!!!

Link to post
Share on other sites

Hi

While you may not want to do this, Lee has a good track record on this site.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2012**

 

If you follow the instructions FULLY and post up the automated reply number, Lee should see your thread and be able to offer some support.

 

In the meantime, I suggest sending a formal complaint (just to get the process started) so that if Lee cannot help, you have the option of going to the regulator sooner rather than later

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Ask for a sure signal, free of charge. I got sent one and get full 3G signal now....

 

The problem with those is that they only work in your house, which kind of negates the point of a mobile if you already have a landline.

Link to post
Share on other sites

I live in County Durham, when I've looked on the Vodafone forum for issues with the network I was astounded to see just how many problems there is with the Vodafone network.

 

Hi RedCherry,

 

Thanks for making me aware of this.

 

Although I can see that you've already taken a look at our eForum you haven't mentioned if you've come across any threads for your area. If you have could you provide me with a link to it so I can get this chased up?

 

If you haven't I'd recommend following the steps in our troubleshooting thread here.

 

If you'd like to discuss things further could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

What area of the country are you in?

My work mobile (Vodafone) has over the past 3 months showed a huge drop in signal quality as well. I'm in East Anglia. Colleague of mine who works in the Kent area has the same problem. Vodafone France signal is stronger than Vodafone UK signal!

 

Hi UKDomains,

 

So we can help you further could you also follow the troubleshooting steps which I've linked to above?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

Link to post
Share on other sites

Hi Lee,

 

Thank you for your reply. I have posted on the e-forum and the reply I received was that a link to this thread http://forum.vodafone.co.uk/t5/Network-Updates/4547-DL12/m-p/1588020#M47635.

 

There are four Vodafone users in my household and we're all having the same problem. Phones are all on placed on 2G service as we can't get 3G where I live.

 

I have spoke over the phone to Vodafone who have informed me that there is a mast down in my area but they can not give me an ET of when the issue will be fixed. They have confirmed that the mast belongs to Vodafone. 13 days on of having no signal at my home address is starting to become frustrating.

Link to post
Share on other sites

Hi RedCherry,

 

Thanks for coming back to me.

 

I can appreciate the frustration but can also assure you that our engineers will be trying to make sure that this gets fixed as quickly as possible.

 

I will however chase things up to see if there's any further news.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

Link to post
Share on other sites

Thank you very much for your help Lee :-)

 

It's a shame Vodafone don't have a better procedure for dealing with situations like this, when other companies have technical issues they at least liaise with their customers by telling them A) What the problems is. B) Provide customers with an estimate of when technical glitches will be fixed. Where Vodafone stonewall their customers and this leads to distrust and them moving to a different provider.

 

If my BT phone is not working correctly they divert my calls to my mobile at their cost where Vodafone don't or should I say won't, they'll only divert my calls at my cost.

 

An above poster claims they were provided with Vodafone sure signal free of charge, can I request the same?

Link to post
Share on other sites

Hi RedCherry,

 

I can understand the frustration felt here.

 

Please be assured that I'll update you as soon as I can.

 

In regard to the supply of a Sure Signal unit I'm afraid we no longer provide these on a free of charge basis.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

Link to post
Share on other sites

The problem with those is that they only work in your house, which kind of negates the point of a mobile if you already have a landline.

 

when the OP was saying routing his calls to landline was a possible fix, I assumed he meant he was having problems at his home location. It would be free and would solve the OPs problem.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...