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UKDomains last won the day on August 23 2018

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  1. Need some advice, and a fresh set of eyes as I feel like I'm getting nowhere with Blue Motor Finance. I have a car financed through Blue Motor, in April I offered them a lump sump of money to bring down my monthly payments to them: According the the partial settlement letter they sent me on the 12th of April 2019: They advised me that the next payment due on the 15th of April would be the normal amount of £167.66 and then the month thereafter it would be £110.29 So I paid the £2000 into their bank account they had given me, and then on the 14th of May they kept on taking the £166.67 instead of the £110.29 as the letter stated. I had to ring up as they would not talk about my account via email, and I got some excuse about how my settlement letter stated that this would happen, which I replied the letter doesn't state that, so the lady looked up the letter on the system and said "oh somehow the system did not generate that bit" and how it was company policy that after a settlement was done the next month's payment would remain the same and then change the month thereafter. She did not understand that the settlement letter, generated the 12th of April, would take into account the normal payment 3 days later, and then May's payment would be later. I asked how many payments do I have left: Answer: 44. I even tried to walk through the payments I still need to make, ie 44 monthly payments of £110.29, plus the £166.67 payment made in May, equals £5019.43, and not the £4 962.95 they say is now outstanding, which was generated before my April's payment. I asked for it to be escalated into a complaint as her explanations made no sense at all, and you can't come and tell me the system did not generate the offer letter properly, which I accepted and made the partial settlement payment based on this offer letter. I will apparently be contacted within 5 business days by someone in the complaints team.
  2. Thanks dx. a little update on this. Court awarded me a CCJ against this company, and I've been chasing them for a year now. Registered address changed to a lawyers office in London. I contacted this law office numerous times, and eventually one of the directors emailed me back and confirmed Payza was indeed their client and that they were not aware of any CCJ. I sent him all the court papers as well as a copy from Trust Online about a month ago. So far the lawyers have ignored me further. Now I'm looking at a way to perhaps do a third party debt order against their bank account. I I know they had money in the bank account. The director had since been arrested in America after my CCJ against the company. Am I correct in thinking I have to pay the fee and it gets added on to the CCJ amount? I'm about 75% sure I know what banks they were using, but don't want to waste the money on fees to be told they don't use that bank. Is there a way to get their lawyer to say which bank they use?
  3. Great, I was going to suggest getting as much evidence together as possible, and the website siding with you would be a positive. Would be interesting if they would be able to confirm if the user logged in from usual computer and IP location as normal if a regular trader.
  4. I've sold bitcoin before on localbitcoins. Have you reached out to them as well?
  5. Oh no I totally agree with you. I just find this whole Doyle case so dangerous.
  6. StepChange have already altered their advice to say it is 6 years after default notice. https://www.stepchange.org/debt-info/can-i-write-off-debt/statute-barred-debt.aspx
  7. UKDomains


    And from their own terms and conditions: Unwanted Items (Online orders only) If you have an unwanted item or order, please contact our Customer Services department within fourteen days of receiving said items, detailing your order number and the item(s) you will be returning. Outside of fourteen [14] days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.
  8. UKDomains


    Just return it under "Distance selling regs", which are now called Consumer Contracts Regulations I believe. https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations Is this the item? https://uk.webuy.com/product-detail?id=scamdbpsj4000a&categoryName=camcorders&superCatName=electronics&title=sj4000-12mp-action-cam-a
  9. You also don't have to send £10 for a SAR anymore, it's free now under GDPR rules.
  10. Ok, reading some similar threads I have half an idea of what you mean, I stop calculating interest on CISHEET on the day they sold the account, and then have to find the STATINT sheet and put the totals for both ROP and Charges into that sheet seperately from day after they closed account until the date they settle.
  11. Hi Dx, thanks for taking the time to respond. Slightly confused what you mean though. I have separated the two in the sheets attached. STATINT sheet? Is this a different one? I'll go look for it now. Don't know what totals to put where. VANQUIS-ROP-CAG.xls VANQUIS-CHARGES-CAG.xls
  12. So for a quick recap, I had an account in 2009 with Vanquis. Account was sold to Arrow and Rectums put in a claim form. they never responded to my defence so claim was auto-stayed. Full thread here if anyone wants to read: https://www.consumeractiongroup.co.uk/forum/showthread.php?477307-Arrow-restons-claimform-old-Vanquis-Card-debt-statute-barred Now I don't know where my head was, but only found out a few days ago that Vanquis are refunding people. Looked on their website and they state if you owed Debt purchaser money, it would be offset, etc. This can be found here: https://www.vanquis.co.uk/existing-customers/repayment-option-plan-refund Now I have a spreadsheet where I listed all my ROP as well as charges they put on my account and was wondering if I should get reclaiming? It is statute barred. I've attached spreadsheet for info. According to Arrow I owed them £700 (from a £200 credit limit on the card) VANQUIS-CAG.xls
  13. Really poor form of Ofcom to take so long as well! Official complaint to them as well once this is sorted!
  14. Yup. 3 x copies kept safe! Site Admin, could you update thread title to **RESOLVED** or something similar please? RAC refunded me the balance of the year's insurance as well as returned the £55 they originally deducted as a "cancellation fee".
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