orange

[pennwaig]

this is the third attempt to post a thread ! the bailiffs will be chewing at the door at this rate

£400 bill for a £ 10 monthly contract because my daughter talked for over 1000 minutes

I am on income support and i cannot afford to pay this neither can my daughter

Orange said that they do not cap anymora please help

[maroondevo52]

Hello and Welcome pennwaig,

 

I've moved this thread to the appropriate Forum, hopefully you'll get some advice shortly.

 

Regards,

 

Scott.

[dx100uk]

hi PW

 

bailiffs will not be calling

 

where did you get that from

 

bailiffs ONLY ever get involved

 

AFTER its been to court

after you get a CCJ and fail to pay it.

 

a VERY VERY long way off

 

if you are referring to DCA's

and their threat-o-grams..

 

a DCA is NOT A BAILIFF

and have NO SUCH LEGAL POWERS.

 

tell us about this debt.

 

 

how did it happen, exceeded a talk plan?

 

dx

[pennwaig]

Thank you dx100

My daughter wanted a contract phone so I alowed here to have one on my account and she would pay me £10 a month .

I asked Orange if they could place a cap on the phon so she would not exceed the bill and they refused saying that orange no longer provided the service . That was last month and Tuesday I received a letter from my bank stating that I had become overdrawn ! I went to the bank to talk to the staff and they informed me that orange had billed me for £400 .

I talked to customer service and they said she had exceeded her plan by 1000 minutes and that I had to pay the full amount .

Please help as I have no money ( not that kind of money)

Thanks in advance

[dx100uk]

do you get the bills?

 

dx

[dx100uk]

if they have not been billed showing you that anount before it was taken out

get them via your banks under the DD guarantee

 

dx

[2Grumpy]

How long have you had the contract for?

 

Do you get paper bills or online bills?

 

If online I would expect an email saying that the bill is available and that £400 will be taken on xxxx (giving a few weeks notice) - did that happen?

 

Is that a full months bill or an interim bill because your daughter had used so much?

 

If the latter it shows that they will apply limits to protect themselves but not to protect their customers

 

1000 minutes is about 30 minutes per day for a month

[pennwaig]

Helo Grumpy

Usually i get a text message stating how much my bil is but this time I did not receive anything ( unles it was sent to my orange e-mail address but I cannot axcess that because I have forgoten my user name and password .

It is for a full month

Personaly I have been with orange for 9 years , having said that this is a second phone on my bill started last month .

No paper bills so I presume that the info was sent to me online

Thank you

[Feebee_71]

Is her phone an extension of your contract or a new contract of her own with the payment coming out of your bank account? If the first you should have received notification as usual, if the second then the notification would have gone to her phone and you'd only know about it when the payment came out of the bank - which is what you've discovered!!

 

Feebee_71

[pennwaig]

Hello Feebee

The phone is a new contract with payment coming out of my bank account .

[Feebee_71]

Hello Feebee

The phone is a new contract with payment coming out of my bank account .

 

That will be why you didn't receive notification of the amount due - the message will have gone to the phone number the payment is about..

 

Feebee_71

[pennwaig]

So what do I do next ?

[Feebee_71]

Short of asking orange to split the payment over a few months and confiscating your daughter's phone I don't think there is much you can do. I would also look into other phone providers to see if any of them offer a contract where you can bar calls, texts and other usage outside the monthly allowances and take the hit of paying for that as well as the £10/month for the orange sim.

 

Feebee_71

[pennwaig]

Do you have a direct line to orange customer service in the uk as I know my friend ran up a bill with vodavone for 270 for a month and after contacting customer service in the uk he was given a 35% discount

[Feebee_71]

Afraid I don't as I've rarely had to contact them. Hopefully someone else will be along soon who can help. I do remember though that when I've called them I've spoken to a UK call centre not foreign!!

[pennwaig]

Thank you for your time Feebee and I do hope someone will be along soon

[maroondevo52]

Orange contact details here.......................

 

http://help.orange.co.uk/orangeuk/support/personal/contacting-us

[pennwaig]

So thats it then £400 down the drain

[maroondevo52]

So thats it then £400 down the drain

 

Looks like it, did you manage to get in touch with Orange.

Is your daughter in a position to pay you back.