Jump to content


  • Tweets

  • Posts

    • Meat smugglers using English vehicles to evade border checks - Farmers Weekly WWW.FWI.CO.UK Criminal gangs are buying English-registered coaches and vans to smuggle large amounts of illegal meat into the country, Farmers Weekly has learned.  
    • I've used payslip, passport, driving licence, still can't identify me, everything is upto date address etc, 1 attempt left then it blocks me H
    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

renderexterior wallcoatings ltd / MR HARVIL SHAW


csutton
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2211 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

anyone contacting the admin email should ensure there are no spaces in the address - cag automatically pops a space in to prevent direct linking and SPAM :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • Replies 74
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

It really isn't worth the risk - there are a number of reputable companies out there. Please choose one of them. To update you after 2 months Protective Rendering Systems had still not paid the skip company who then started to threaten us with tipping the rubbish into our garden. Harrison would only offer to send a cheque meaning that we had to pay the skip ourselves. When his cheque did arrive it was dated 2012 meaning it was useless. The work they have done is a mess and we are now moving house.

 

Really don't risk using them!!!

Link to post
Share on other sites

I've already said that nothing has ben received. Much better anyway to send us the actual docs, please.

 

I'm afraid that this kind of thing is very much in lne with what we are generally hearing. By Harrison, I suppose that you mean Havill in one of his incarnations.

 

Was your contract with the present company, or a previous now-liquidated version? Didn't you ever ask for a copy of the insurance certificate?

 

And here's another story about a problem with the exterior wall rendering http://www.consumeractiongroup.co.uk/forum/showthread.php?435087-Help-needed-with-Wall-rendering-solutions(1-Viewing)-nbsp

Link to post
Share on other sites

  • 2 months later...

re exterior render wall coating

 

I have just had this company render the exterior of my house and have had dealings with Harrison Springfield.

 

 

The workmen themselves were excellent but I am now concerned reading all the other posts that I may have problems in the future.

 

 

I am due to pay the final balance- should I pay by credit card?

 

 

Would that offer me any protection if there are any future issues?

Link to post
Share on other sites

You are right to be concerned - although maybe this latest version of the company has turned over a new leaf.

 

I think that Harrison Springfield is Harvil Shaw - spot the initials.

 

Insist on seeing the certificate of insurance - and call the insurer and confirm that it is valid in your case.

If you are insured and also if you pay by credit card, this should protect you in the event that there are problems later.

 

I am sure that not all of their rendering jobs have gone wrong.

 

 

However, the problem seems to be that when jobs do go wrong, then there seems to be a lot of difficulty in getting it put right.

 

If you get the insurance details - we would very much like to know which company it is and any other details.

 

If you can not get the insurance details - and you can not get them confirmed - then I would advise you not to pay anything further - as the insurance policy is part of the contract.

 

Do not merely rely upon sight of the policy document. Get a copy and check it out. Make sure that you get your confirmation in writing

Link to post
Share on other sites

Many thanks for your really helpful advice.

 

 

Reading all the previous posts made me very concerned as it is a lot of money to pay especially if there are problems later.

 

 

We had problems initially with communication mostly.

 

 

The workmen here were Polish and very hard working.

 

 

There were delays in the work starting but that was due to weather.

 

 

Harrison or Harvil came here on 3 occasions and appeared to know his stuff but reading the other posts has made me worry.

 

 

He did say he has been in the business for over 25 years!!

 

The workmen have to come back to finish off a little work as they had to do some final alterations

and we had an email asking for the remaining payment to be made.

 

I will take your advice and ask for insurance details and get this checked out first.

 

 

I will send you the info on this as soon as I heard.

 

Many thanks

Link to post
Share on other sites

He did say he has been in the business for over 25 years!!

 

sorry, was that 25 years or 25 companies?

Link to post
Share on other sites

I have checked and have found the following:- "a fully approved and registered member of home improvement protection (HIP) since Dec 2013. the Insurer is Elite Insurance Company Ltd, Gibraltar and the administrator is HIP. The info is on the website- thought would give them a call. Have checked and they are members of the master guild of craftsman.

Can they actually refuse credit card payment and ask for bank transfer. Do I have any rights here??

 

Many thanks

Link to post
Share on other sites

Yes they probably are members of the Guild of Craftsmen – and all the previous iterations of their company have also been members. However, it is meaningless and offers you no protection if the company is wound up.

 

I don't know whether you have understood yet but the pattern so far is that the company is wound up and a new company is started every three years or so. Then when people try to go back for their guarantees, they are simply told that was a previous company and we now have no liability because we are a new company.

 

The Guild of Craftsmen is a self-serving professional organisation. It exists for its members. It does not exist for you – an aggrieved customer. If the company is wound up – then their membership ceases also. When a new company is then brought into existence, a new membership of the Guild is applied for and granted.

 

We have tried phoning the Guild before and they will not speak to us. They only deal with their members.

 

You need an insurance which covers the work for the expected life of the work – even after the company is wound up.

 

It is very heartening that they refer to insurance company on their website. However I notice that they give no policy number – and anyway, with the history of this company I would want to see a copy of the certificate and policy document and then I would want to communicate directly with the insurance company to make sure that everything was beyond doubt.

 

Frankly I think I would want to make these kind of checks with any building company that I dealt with or any other organisation which offered me a lifetime guarantee. At the moment, without insurance, a lifetime guarantee simply means a guarantee for the lifetime of the present company. Without insurance, a lifetime guarantee only lasts for the lifetime of the company. This is where a lot of previous customers have fallen foul and have been left with big repair bills.

Link to post
Share on other sites

Looks good - but given the past history of these companies and of Harrison-Shaw, I would take all steps to ascertain the validity of the insurance and its applicability to you.

 

It is up to you to satisfy yourself. I can assure you that there are many customers of the previous versions of this company who have never been provided any insurance cover despite having been promised it on their website. They have been left high and dry.

 

I think that we have advised you as best we can. Now you will have to make your own judgment as to whether you feel that you have the protection you need.

Please do let us know what you decide and whether you run into any problems in the future.

Link to post
Share on other sites

  • 4 months later...
I suspect that this is the person we paid a deposit to in december, who we can't get hold of now. Calling himself harrison springfield.

 

I have also paid a deposit to the elusive Harrison Springfield or would that be Harvil Shaw! He is very difficult to pin down. I am having second thoughts about using this firm after having read all the negative info on them. I checked all his credentials and all seemed fine until I stumbled on this forum! wondering how to get out of contract. Any advice?

Link to post
Share on other sites

I have also paid a deposit to the elusive Harrison Springfield or would that be Harvil Shaw! He is very difficult to pin down. I am having second thoughts about using this firm after having read all the negative info on them. I checked all his credentials and all seemed fine until I stumbled on this forum! wondering how to get out of contract. Any advice?

 

Yes, you should check out the insurance immediately. You want to see the certificate of insurance and then you must telephone the insurance company and get confirmation from them that the insurance is valid as described.

 

Before you phone the insurance company read our customer services guide and make sure that you follow its advice before you start contacting them.

 

If there is the slightest hint of trouble, then I suggest that you contact action fraud and also begin a County Court claim immediately for the return of your money.

 

You're quite right that Harrison Springfield is Harvill Shaw.

 

HARVIL Shaw, 51, of Far Leys, Oxton Hill, Southwell, was sent to prison for ten weeks and banned from driving for three years after pleading guilty to failing to provide a specimen of breath for analysis in Nottingham on January 18. [2014]

Thank you to Site Team Honeybee13 for this

 

Whoops. Looks like Harvil is a serial offender. (Got a nice motor though…)

 

HARVIL Shaw, 51, of Oxton Hill, Southwell, has admitted driving while using a mobile phone.

He committed the offence while behind the wheel of a Mercedes E-Class car in Daybrook on April 17. Nottingham Magistrates' Court fined Shaw £170, endorsed his driving licence with three penalty points and ordered him to pay a £20 victim surcharge and £85 costs.

Thanks again to site team: Honeybee13
Link to post
Share on other sites

On a positive note recently Pro-tective Rendering used very hard working skilful polish sub-contractors on a job for us and Harrison/Harvil was very responsive. It remains to be seen how much longer this latest company will last.

Edited by treg
Link to post
Share on other sites

Yes, I think that we have said before that we are sure that there are satisfied customers around. The trouble is that he has smashed up his reputation with a number of unsatisfied customers and the very poor customer service and the trend of putting companies into administration and then starting up new ones and the apparent lack of insurance.

 

I understand that tradingstandards was carry out an investigation although I don't know where they are on it now.

 

He may now have turned a new leaf – but I wouldn't give him any business at least without seeing that there is a valid insurance in place. That means see the certificate checking the policy and then phoning the insurance company and making sure it's alright and frankly getting that from them in writing

Link to post
Share on other sites

Hi, paid 1000 POUNDS DEPOSIT ON CREDIT CARD, hopefully I will get a refund! I did check his credentials and everything seemed ok, who knows with this slippery character. Would love to see a photo of this Harvil/ Harrison to verify its the same person.

 

Thanks . Harrison / Harvil is a government approved green deal installer now. How can this be when there are so many complaints about him? Do these companies ever get thoroughly checked out?

Link to post
Share on other sites

[ATTACH=CONFIG]56772[/ATTACH]

 

Could this be him?

Link to post
Share on other sites

Yes, it looks like him, perhaps in his younger years though. So, how can it be proven that Harvil and Harrison are the same person? If Harvil is signing documents as Harrison Springfield would that be classed as fraud?

 

Glad you are satisfied with the work .what area are in? would like to do a drive by!

Link to post
Share on other sites

Happy to PM you pictures...not sure I want to be a show house lol.

 

The polish work ethic has to be seen to be believed. However I suspect if you were able to employ them directly the price would be much cheaper.

Edited by treg
Link to post
Share on other sites

Thank you to Site Team Honeybee13 for this

 

Disqualified for 3 years, really? He is still driving around in his flash cars! I suppose if he is now calling himself Harrison Springfield he must feel confident that he wont be caught! what a charmer!

Link to post
Share on other sites

  • 3 weeks later...

Looks like a lot of these branded wall coating companies operate in the same way ie they sub contract to crews/subbies The subbies probably work for lots of different companies.

That's the part that is most misleading and it's not just Harrison/Harvil that is operating in this way.

These are not real companies with employed staff that they can easily send to fix faults.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...