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    • Have we seen your court bundle?   If we haven't then it's probably an idea to post it up here especially the index page and the witness statement so we can see if there is anything which might need adding or changing 
    • "Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this?" Its pretty simple although not obvious. You open the google maps app > click your profile picture > Click Timeline from the list > click today > choose the date you want to see the timeline from. Then you'll see your timeline for that day. Often, places you have visited will have a question mark beside them where google wants you confirm you have actually visited. You either click 'yes' if you have, or you click 'edit' to enter the actual place you visited. Sometimes, you'll see 'Missing visit' This probably happens if your internet connection has dropped out at that time. You simply click 'Add visit' and enter the place. The internet on my crappy phone often loses connection so I have to do that alot.   OK dx, understood mate. 
    • I have now been given a court date vs Evri, 4th Sept 2024. I have completed my court bundle, when am I expected to send copies to the court and Evri and should it be in hard copy or electronic? The Notice of Allocation states that no later than 7 days before the directions hearing both parties must send to the other party their final offers to settle. Does this mean I will have to tell Evri what I'm willing to settle? Rgds, J
    • Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
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Thames Water - 6 year row with TW - Please help


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then sar them unless you already have the readings and proves you use <£10PCM,

but are there not other charges here like sewage and drainage that attract payments?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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the dd guarantee states they ahve to inform you of a change like this. £10pm is silly low, around £30-60/month would be normal but they ahve to give you notice of change.

You need to look at your bills and usage to determine how much you owed at a recent point in time and take it from there.

I did check the bills. They have tripled the bill as an estimate. No reason.  My usage could not possible have tripled; nor will it.  In fact it would have reduced a lot as there has been lifestyle changes.

Yes I am on a low amount/month - by agreement.

I called my bank. There is - apparently - an insurance indemnity which allows you to reclaim the direct debit

I actioned that - so the money will be refunded. 

It would have been immediate if I had realised what TW had done on the same day as the dd - but as I only realised 2 days later and at the w/e - it will take a couple days for the £s to be refunded.

I now need to call/ discuss with TW.

Thanks everyone 

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  • dx100uk changed the title to Thames Water - 6 year row with TW - Please help
  • dx100uk changed the title to Thames Water - direct debit change w/o warning
  • 10 months later...

Can I ask what is the position when you advise a utility provider in writing that the account is in dispute and any debt collection must stop until the dispute is resolved?

I have written a letter detailing complaints and inaccuracies suggesting provider mistakes.  And have advised debt collection must stop.  I am being hassled by an external firm constantly (I haven't ever responded).  Yet the online web-chat advisor says debt collection will continue.

I thought they must cease collection activity?

 

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FCA CONC 7.14. Paragraph 1:

"A firm must suspend any steps it takes or its agent takes in the recovery of a debt from a customer where the customer disputes the debt on valid grounds or what may be valid grounds."

Who is the energy firm and why is the debt disputed please.

We could do with some help from you.

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Thanks.  That is what I thought.  TW = Thames.

I have gone through all historic bills.

They changed the account number as part of some internal upgrading a few years ago.

The ending balance of the old account # was passed into the new account #   But I dispute the end balance at the time of the account # change. 

I was  allocated watersure capping - yet it doesn't seem to have been applied. 

The meter reading has increased when it shouldn't have done (empty) - so am questioning the meter. 

I pay a nominal sum every month anyway

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  • dx100uk changed the title to Thames Water old bills

old and new threads merged.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The thread I started today has been merged with earlier posts re TW. 

But for clarity the 1st posts up to #12 were not about my TW issues - I was helping a friend.

Ironically TW disappeared and he hasn't received a single TW bill ever since - not in 15y!  Not sure why.  Water isn't included in block Service charges.

The posts then up to #21 were mine and sorted. 

The recent issues relate to posts from #23

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yes i noticed the early posts were for a friend.

no matter.

its good you got the old issue resolved.

cant hurt to leave them here.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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TW internal account # change happened end 2021. 

I have remaining queries relating to post #23 onwards

- but the posting today really is focusing on me telling TW they made errors end 2021. 

It's a lot of money in dispute

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