Halifax Lost claims

[fkofilee]

DO NOT ISSUE THIS PRiNTED RESPONSE TO THE PUBLIC.

 

Made me LOL!

[BankFodder]

We'd be very pleased if you would post up the actual response for us - without identifiers, of course.

Thanks

[anney63]

Completed questionnaire posting tomorrow I have 5 in all . A copy of this sheet will be attached to the relevant loan . Let's see what it brings forth this guy could sure do with some cash

[anney63]

Unbelievable!!!! Sent claims Letter of authorisation with my date of birth etc for security. Today I get a call on my mobile asking for my friend by name . I iknew it was Halifax so I said you have aletter of authority you can speak to me. No we have to speak to him first thats our procedure. How ridiculous I have had letters acknowledging all his claims. All the paperwork for his SAR was sent to my address. I particularly asked that they do not call him as he cant speak on the phone due to a brain operation which has left him unable to hold a conversation and he just get tongue tied on the phone. I al;so told them if they wish to ask any questions then do it in writing and he has stated the reasons for misselling on his questionaire. What is thier game. They even wrote and asked for a letter of authority for his TMp claim which we sat and wrote by hand and sent to them what use are these letters ?????

[anney63]

Good morning

 

All the loans were successful. So really pleased.

 

Phoned yesterday as 8 weeks is up.

Was told they are defending the TMPP

. Still not got letter.

 

Whilst going through paperwork I noted that he had contents insurance as it was on his expenditure sheet for mortgage .

Contents insurance is charged as a seperate entity on his mortgage account.

So he didnt need it as he already had it.

Can this be claimed for?

As soon as letter arrives I will put up as I will really need some help .

 

I will go to FOS as this will be a hardship case. but lets see what Halifax have to say first.

 

So odd that 5 loan PPIS paid with no problem

 

. Would be grateful for input re Contents Insurance.

[dx100uk]

I certainly know dual building can be

so I cant see why dual contents cant.

[anney63]

Right will get on that staraight away . Thank You DX Hope you are well

[anney63]

Well still not received final decision due 18 th I phoned and asked where the letter was posted on 12th second class asked for copy to be sent special delivery to I have to wait 7 to 10 working days from date of letter is this a new ploy from lloyds to delay things past the 8 weeks

[dx100uk]

Lloyds?

 

 

dx

[anney63]

Yes Halifax received this morning

. Really interesting.

 

They have upheld the pip part of TMPP

but not the seperate Ppi they had charged on the mortgage

how can that be .

 

Didn't realise they were charging twice .

 

So now going to respond to their final decision give them 14 days and then ombudsman.

 

How can they uphold one and not the other ?

[anney63]

So pleased to have been able to help this poor guy but still fighting .

[anney63]

Halifax called me asked me if I could ask Friend questions and relay answers.

Ridiculous explained in another town dont see him that often.

 

 

Told them thier paragraph in their letter stating that had they been able to speak to him

the outcome may have been different was unfair especially after I had stated that any questions should be put in writing

and answers would be sent immediately in writing right from the very start

 

 

.I also asked where their proof was in their reasons for declining the claim.

 

 

They answered very difficult it was 1998.

The TMPP they have paid was bought out in 2001 when he remortgaged so they paid that as they had duplicated PPi .

That being the case then surely my friend was not aware he had it either if they werent aware.

 

 

Now decided they are going to mail me the questions .

 

 

This is ridiculous what sort of questions need answering. !!!!!

 

Ready for ombudsman. I Think.

This guy is certainly being treated unfairly because he has a condition which does not allow him to speak on the phone .

 

 

Any idea what these questions can be .

 

 

I do know a friend of mine had a call and was asked the same question over and over again which they cant do.